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Abhishek Gupta

San Francisco California, US

Phone: xxx-xxx-xxxx

Email: xxx@xxxx.xxx



  • Looking For: System Administrator, Server Engineer

  • Occupation: IT and Math

  • Degree: Master's Degree

  • Career Level: Experienced

  • Languages: English, Hindi

Career Information:

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Highlights:Startups

Skills:Exchange 2007, Exchange 2010, Citrix, VMWare, Windows 2003, Windows 2008, Windows 2012, Exchange 2003, Microsoft MOM, Microsoft SCOM, Microsoft SMS, Microsoft SCCM, Active Directory, IIS, IAS, ESX, CCNA, MCSA, MCSE, MCP, ITIL, Tivoli, HP OpenView

Goal:To be a IT Pro...

Membership:ITIL

Certification:MSCA, MCP, CCNA, ITIL, MCITP, VCP

Honor:Employee of the Month.


Experiences:

Service Delivery Consultant 05/2012 - 10/2012
HP, Kuala Lumpur, Selangor Malaysia
Industry: IT Services
Worked for HP Malaysia as Service Delivery Consultant supporting various MNC clients. From: May 2012- Oct 2012 Company: HP (Malaysia) Sdn Bhd. Company URL: http://www.hp.com/ Position: Windows, Active Directory & Exchange Server Engineer Team Size: 25
ROLES AND RESPONSIBILITIES: - • Supporting global IT infrastructure, operating in 12x2 support model. Managing 2000+ servers for 3 Data Centers in NA, EMEA and APAC. • Providing L2 support on Windows Platform (AD, ISA 2006, WSUS, Microsoft Lync 2010, Antivirus, HP, CITRIX, SMS, MOM & Exchange server 2007 through Remote Administration. • Working on ITIL process Model in which handling Incident Management, Change Management & Problem Management. • Administration & Managing Windows Server through RDP & ILO, Dell Rack, RSA, PCAnywhere, VNC etc. for Remote Support. • Manage and maintain Hardware failures. Coordinating with different Hands & Eye and Brick & Fix teams at different country for any Hardware related issue. • Working on HP Open View Service Center, OVSD & SM7 ticketing tool. • Coordinating with L3 team, internal and external customers, vendors & other support team to solve the problem as soon as possible.--
System Engineer 11/2012 - current
T-Systems, Kuala Lumpur, Selangor Malaysia
Industry: IT
Working here for last 2 years.
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Consultant 11/2009 - 05/2012
Emerio, Kuala Lumpur, KUALA LUMPUR Malaysia
Industry: Software
Worked for HP Malaysia on Payroll of Emerio Malaysia as Sr. Wintel L2 Server Engineer supporting various MNC clients for last 30 Months. Company: Emerio (Malaysia) Sdn Bhd. Company URL: http://www.emeriocorp.com Position: Windows, Active Directory & Exchange Server Engineer Team Size: 25
ROLES AND RESPONSIBILITIES: - • Managing the Datacenter and almost 100 Windows Server. Creating Ids ,resolving the Hardware and software Issues, Installing the patches and Update through SMS, Updating the antivirus, monitoring the server, providing the file and print permissions • Creation of Users/Groups accounts using scripts, assigning Rights, Creation of Users Profile. • Implementing Group Policies using GPMC as per Requirement. • Configuring and Maintaining File and Print Servers with Quota Policies. • Providing resolution of all types of escalated Calls. • Remotely managing and provide support all India and International Toyota locations. • Daily Sanity check for all the critical Servers and maintaining reports. • Daily Checking and deploying new Trend Micro Antivirus definitions on Servers. Also monitoring the Disk space and Quota Limit. • Installing and Configuring Exchange 2003 Server. Managing the Data-center, monitoring the server, taking the ASR Back Up. • Installing & configuring and maintaining DC, ADS, DHCP & DNS.--
Senior Engineer 05/2007 - 09/2009
Wipro, Bangalore, Karnataka India
Industry: IT
Worked for Wipro InfoTech as Wintel L2 server Engineer, Managing Active Directory, Exchange and other Window Server for 30 Month. From: May 2007 - September 2009 Company: Wipro InfoTech, Bangalore India Company URL: http://www.wipro.com/ Position: Windows Server Administrator Team Size: 12
ROLES AND RESPONSIBILITIES: - • Creating, Deleting, and managing the User Id, Mailboxes and Groups in Active Directory and Exchange Server. • Creating, modifying and deleting User’s mailboxes, Custom Recipient and Distribution Lists Microsoft Exchange Server 2003. • Maintaining enterprise antivirus systems to make network free from any types of virus attacks. • Installing, updating and managing Symantec Antivirus on servers and desktops. • Provide remote support to different sites in Asia Pacific Region through Dame Ware, VNC, Terminal Services, Net meeting and PC Anyware. • Configuring & Troubleshooting of outlook 2003(PST, adding mailboxes, user account etc). • Maintain and install software’s and OS on Desktops, Laptops. Configuring Microsoft Exchange clients like Outlook, Outlook Web Access. • Installation and troubleshooting of Servers, Desktops, Laptops and LAN Printers. • Perform Security Health Check of Windows servers and other compliance. Perform timely Patch management as per the Schedule. • Installing, Configuring and Hardening of Windows 2000 / 2003 Servers • Installing, Configuring and Managing AD / DHCP / DNS Services. • AD Replication monitoring and regular health checks to be performed. • Creating Group Policies and implementation as per standard procedures. • RAID Configurations and Disk management utilities tools. • Creating users, grant permissions. • Managing file server and printers.--

Education:

BNS High School 07/2000 - 06/2001
Bhilai, CG, India
Degree: High School Or Below
Major:Science
Minor:Math
I did my Higher Secondary with 79% marks.


Government Engineering College 07/2002 - 07/2006
Jabalpur, MP, India
Degree: Bachelor's Degree
Major:Computer Science
I did my Bachelor in Engineering in 2006.
California State University 09/2015 - 12/2016
Los Angeles, California, United States
Degree: Master's Degree
Major:Information Systems
I have finished the Master of Information Systems from Calstate Los Angeles.

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