Highlights:

Skills:Analytics, Business Analysis, Data Analysis, IT management, Solution Architecture, CRM, ERP, ETL, Salesforce, Informatica, Strategy, Leadership, Incident management, Presentations, Change management, ServiceNow, Agile, Microsoft office, Data management, Database, Knack, Elasticsearch, IBM Rational ClearCase, BMC Remedy, Case management, Order management, Advanced analytics, Machine learning, Data processing, R, Python, Tableau, Mathematics and statistics, Business Reporting, Analytical Solutions, Problem Solving, Global mindset, Higher education, SaaS, Technical design document, Artificial intelligence, Siebel, Risk Management, Siebel, Talend

Honor:" Honored with 'Co-op Excellence Award' for the year 2019 by the CPS Department of Experiential Learning. " Honored with 'ACE Award' for September 2016, by COLT Technology Services. " Honored with 'Accenture Excellence Award' for the 2015 Fourth Quarter by Accenture. " Awarded 'Star of the Month' for the Month of July 2015 and August 2012 by Accenture.

Business Analyst 03/2018 - 09/2018
Northeastern University, Boston, MA United States
Industry: Higher education
Requirement gathering and prototyping
" Conducted a needs analysis and documented the business requirements required to implement a digital lifelong learning platform. " Analysed requirements and developed a working prototype of a platform for mapping learning data with respect to Domains. " Prepared documents such as: BRD, solution diagram, use case list, process flows, functional design, wireframe, user stories, object description, training materials, and guides. " Designed Strategies, architected technical architecture, and managed analytics project as a change agent.--
Analytics Solutions Advisor 09/2018 - 06/2019
Northeastern University, Boston, MA United States
Industry: Higher Education
Analytical Solution, including database, APIs, reporting, visualization, business analysis, data analysis, leadership, and management
Identified strategies for integrating labor market analytics data and analyzing user scenarios to produce business requirements Engaged and collaborated with other University entities to investigate possible integrations and creating tableau dashboards. Advised OEL on the development of faculty/designer workflows Collaborated with UX/UI designer to develop database front end (System Interface) Provided written recommendations to OEL senior leadership team Devise and develop scalable data collection mechanisms, risk strategy and reporting strategies to enhance the team's data-driven decision-making and predictive capacities. Refined our core business and operational policies and identify specific data sources, architecture, solution, and analytical techniques, including survey research. Conducted executive workshops to define vision, mission, guiding principles and services catalog. Worked with platform vendors Defined standards for enterprise data management structures and processes to create curriculum data mart. Developed, communicated and supported the implementation of corporate policies, standards, and procedures. Developed data architecture roadmap and provided recommendations that drive business strategy and achieve high impact results.--
Technical Lead 04/2016 - 08/2017
COLT Technology Services, , United States
Industry: Telecommunication
Solution architect and Support lead
- As a Solution architect, consulted and managed several project stakeholders in all phases and ensured that application was minimally customized, making the system scalable, agile, easily maintainable and upgradeable. Partnered with analytics managers, engineering leaders, and stakeholders to identify the right technical solution to address their highest value business data needs. Ensured the technical accuracy and optimization of the underlying data that power analytical solutions. Developed analytics solutions/infrastructures. Acted as a liaison between different technical and business teams. Adhered to best development strategies; established roadmaps, guidelines and best practices for product development. - As a support lead, governed priority issues and escalations, providing expertise in deep dive of Siebel and ServiceNow issues. Administered team management activities such as task allocation, sorting out of professional issues, approvals, and appraisals.--
Senior Software Engineering Analyst 04/2014 - 04/2016
Accenture Services Pvt. Ltd., , United States
Industry: Consultancy
Extensively systemized client's business by providing CRM solutions with excellent domain experience in Health & Public Sector, Telecom, Finance, Call Centre, Sales and Communications applications.
" Performed various roles and delivered extensive skills in the Delivery Management, Solution Designing, Implementation, Deployment, Testing and Support of Siebel/Salesforce CRM applications by understanding its architecture, scope, and functionality. " Tactically and strategically, modernized client's IT infrastructure by assembling new applications using Elastic search technology. " Administered and supported Siebel/Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations. " Ensured that the team followed development tools/platforms/methodology/controls standards to ensure efficiency, quality and consistency during lifecycle of improvements, upgrades and continuous maintenance. " Invented various automation tools by using PHP, node.js, and Excel VB, expediting BAU deliverables and saving cost. " Adept at cultivating and strengthening relationship with clients, partners, and vendors by having impactful calls and presenting strong ideas. " Designed Order-to-Cash module in Siebel and Salesforce for the clients heavy product and routing business. " Developed Product bundling concept in Siebel to manage client's products for order management. " Interpreted business requirements into technical specifications (Technical Design Document) while working with Engineering to understand and overcome limitations. " Ensured quality of data products, including timeliness, performance, and accuracy, maintaining data-centric perspective. " Constructed relationships and evaluated needs across all project units to prioritize short-term and long-term objectives. " Developed the product roadmaps (epics, stories, and sprints) to deliver prioritized content and capabilities to meet validated customer use cases. " Mentored and trained junior analysts, new and existing users on how to use database applications. " Delivered management objectives in Onshore & Offshore Model for multiple clients across the globe.--
Software Engineering Analyst 04/2012 - 03/2014
Accenture Services Pvt. Ltd., , United States
Identified the most impactful problems to solve, developed innovative solutions, and successfully launched to key stakeholders, ensuring end-user adoption and satisfaction.
" Identified and created inventory for customer process pain points and gaps in best practices. " Performed business process modelling, user experience modelling and basic technical architecture diagrams. " Acted as an expert on how the technical details of how the client's systems work. " Being agile in order to quickly iterate on Siebel application features and analyze effectiveness. " Performed as a hands-on expert regarding client's data environment, including testing and tuning of SQL queries, with a deep understanding of how my client tracks their product and marketing channels. " Collaborated with client's product and marketing teams to roll out key in-depth analytical insights generated from data analysis. " Identified turning points in customer behaviour and what caused those changes. " Developed and created customized reports and dashboards on the data from Siebel/Salesforce/ServiceNow applications. " Managed the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing--
Associate Software Engineer 11/2010 - 03/2012
Accenture Services Pvt. Ltd., , United States
Application Development and Data Migration
" Developed Case Management module in Siebel CRM. " Developed inbound/outbound interfaces between Siebel and EBS systems. " Developed metadata-model management and repository strategy to manage all information architecture artifacts. " Designed data migration plan and prepared data mappings. " Automated processes to build and maintain an inventory of information assets across the organization. " Build appropriate data architecture, data pipelines, reporting, data exploration, processes and quality controls to enable self-service Business Intelligence. " Developed curated data sets that are easily consumed by non-technical users.--

Uttar Pradesh Technical University, 08/2006 - 07/2010
, , India
Degree: Bachelor's Degree
Major:Electronics and Communication
During my undergraduate studies, I was motivated by the assortment of the field of Electronics and Communication Engineering. In my Bachelor's program, courses like Signals and Systems, and Microprocessors, helped me learn the facets of system implementation. In contrast, courses like Data Structure, Operating System, and Data Communication aided me in understanding how the notions of computers are applied in our day-to-day systems. While seminars, presentations, and projects unsealed a vast field of knowledge and helped groom my interpersonal and presentation skills.

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