Highlights:Being a technical engineer and working in the office to plan the infrastructure and go to the client's site to set up and configure it.

Skills:Helpdesk, Support desk, System engineer, Field engineer

Goal:I am looking to progress in my career by becoming a system engineer / field engineer.

Membership:Comptia

Certification:ECDL Comptia A+ Microsoft Certified Technology Specialist CCNA Diploma In System administration for Windows, Linux and Novell

Global Support Helpdesk Analyst 03/2015 - current
Eze Castle Integration, London, London United Kingdom
Industry: Information Technology
I have been working at the support desk taking calls and replying to emails, resolving various issues
• Providing support for 650 companies (24/7/365) • Troubleshooting Mac and Windows related issues • Using ticketing system called “ConnectWise” • Managing Airwatch and RSA tokens • Troubleshooting Bloomberg application • Working with active directory, exchange, dns, dhcp in a Windows environment • Deploying, managing and troubleshooting Citrix • Managing VMWare virtual machines • Troubleshooting and managing phone systems using Avaya IP office and site administration • Administering Exchange 365 and other 3rd party email systems--
Technical Engineer 03/2014 - 03/2015
Giotech, London, London United Kingdom
Industry: Information Technology
Working at the desk taking calls and replying to emails Also going to client's offices for site visits, project work and weekly maintenances
Providing support for more than 1000 users with a team of 6 people (mixed environment Windows, OSX) • Deploying and managing Kaspersky Security and GFI antivirus from a central location • Managing and administering active directory, DNS, group policy, exchange, VMware, Hyper-V • Setting up and administering Workstations, servers, Networks, routers, switches, SAN, NAS • Working together with external companies on behalf of clients • Using ticket system to log user issues • Implementing and maintaining backup solutions using Symantec, Veeam (snapshots of VMs), Ahsay • Managing and administering Office 365 (exchange), Google apps and other 3rd party hosted email services--
System administrator / Helpdesk support 05/2013 - 03/2014
IXP Visas, London, London United Kingdom
Industry: Information Technology
Working as a system and network administrator, responsible for the whole infrastructure as well as to provide desktop support globally for more than 250 employees
• Providing desktop support / troubleshooting for more than 90 people face to face, via phone or email (250 users) on a daily basis • Deploying Exchange 2010, Migrating from users from Gmail to Exchange, troubleshooting • Troubleshooting network issues, working with routers, hubs, switches • Maintain Avaya telephone system (assigning extensions, forwarding numbers etc.) • Setting up remote access for employees in South Africa, USA, Canada, Australia, India and in the Philippines • Maintaining active directory, creating users, resetting passwords, deploying policy etc. • Creating back ups with Macrium Reflect • Working with Google apps (Gmail domain system, sites, hangout etc.) • Setting up and managing DVR system • Maintaining the network, which includes cabling, labeling, setting up routers, cisco routers, SonicWall firewall etc. • Maintaining VOIP telephone system, creating users, assigning extensions, forwarding calls etc. • Working on many different projects such as creating inventory of computers, installing antivirus (Kaspersky) and maintaining computers on the network via security center, updating operating systems etc. • Continuous documentation about projects and troubleshooting--

The Innovational Vocational and Retraining Center 09/2001 - 06/2006
Budapest, Pest, Hungary
Degree: Professional Degree
Major:Linux, Windows, Novell
• Maintaining and troubleshooting • Windows XP and 2000 operating systems and active directory in windows 2000 • Installation/configuration, operation, and maintenance of systems hardware and software, • Virtualization under Windows (WMvare) and under Mac (Parallel)

Adam's Resume Global Support Analyst