Highlights:Senior Dealer Management System Aftersales Manager (Business Analyst) for Mohamed Yousuf Naghi Motor Group in Saudi Arabia.

Skills:QA Analyst, Warehouse Management Systems, Dealer Management Systems (DMS), Service Training (Motor Industry), Parts Training (Motor Industry), Dealer Management Systems (DMS) Training, Creating Business Cases, User DMS Software Support, Parts Stock Management, UAT Testing, Data Cleansing - Work in Progress Reports, Purchase Control, Manufacturer Systems, Software Enhancements - Scope of Work, Analyzing DMS Software Bugs, User Training, Investigating DMS Software Risks, Parts Inventory Checks, Online Banking, Software Support for Online Banking, Team Management, Staff Coaching

Goal:As an analytical professional with 20+ years of IT experience, focusing on Dealer Management Systems in the capacity of Senior Solution Manager/Business Analyst, with strong influence in adhering to Strict Business Policies and Industry Standards, while driving exceptional levels of customer service and satisfaction,I am confident that I can make a substantial impact on your team’s success.My background lies in spearheading staff throughout all facets of systems analysis, attending stakeholder meetings, being a solution provider, conducting user software training and support while communicating effectively and thoroughly with customers to win repeat business and stimulate business growth.Having refined and targeted my skills in providing business software solutions to Senior Management team members, reducing software bugs, system security risks, system pre/post implementation support, conducting user training sessions and ensuring smooth departmental operations, I now stand prepared to dynamically benefit your team.My qualifications include the following:Being the Senior DMS Aftersales Software Solution Manager for the entire Kingdom of Saudi Arabia for the last 7 years, demonstrating top-notch organizational, analytical, business analysis and interpersonal abilities.With my dedication to surpassing corporate goals, combined with my self-motivation and communication skills.

Senior Aftersales Solution Manager 02/2013 - 02/2019
Mohamed Yousuf Naghi Motors, Jeddah, Western Provimce Saudi Arabia
Industry: Motor Industry
Senior Dealer Management System Aftersales Solution Manager at Mohamed Yousuf Naghi Motors
Senior Autoline (CDK Global) Dealer Management Systems Aftersales Solution Manager (Business Analyst). Responsible for engaging Senior Business Stakeholders in BMW, Hyundai, Ford, Land Rover, Jaguar & Tata motor car dealerships, across Saudi Arabia (KSA), to discuss DMS software issues, security risks and enhancements. Supporting motor dealership staff members to use the DMS software in accordance with local regulations and within the company policies. Maintaining industry standards in line with the vehicle OEMs (manufacturers) requirements. Conducting regular staff training workshops to use the Dealer Management Systems (DMS) effectively to increase profitability and to improve customer satisfaction. Leading continuous system upgrades or migrations to eradicate system defects. Handling QA (UAT) testing, pre/post implementation support, data accuracy and data cleansing. Mentoring a DMS IT support team to provide solutions to daily business operational tasks within the Naghi Motor Group.--
QA Analyst and Senior Aftersales Analyst 05/2005 - 01/2013
CDK Global, Johannesburg, Gauteng South Africa
Industry: IT Industry
QA Analyst and Senior Aftersales Analyst at CDK Global (Dealer Management System Vendor)
Performing Dealer Management System testing (QA Analysis) on the CDK Global (DMS) software. Reporting system defects (bugs) and software errors to the R&D Department for resolution, prior to software implementations at a wide range of motor car dealerships franchises across South Africa.--

Damelin Business College 01/1998 - 01/2000
Johannesburg, South Africa, South Africa
Degree: Associate's Degree
Major:Human Resource Management
College Diploma in Human Resource Management

Adam Kolia Dealer Management Systems