Highlights:Displayed skills in managing key accounts for business development activities and ensuring maximum customer satisfaction for repeat & referral business Hands-on experience in organizing promotional campaigns / technical presentations for new projects; focussing on brand establishment and market penetration Proficiency in formulating & implementing strategies / policies and reaching out to the unexplored market segments / customer groups for business expansion Spearheaded sales activities involving designing and closing of complex solution opportunities in Telecommunication Solutions Merit of being recognized as a Thought Leader & Subject Matter Expert for Data Centre, Cloud Computing, Virtualization and Security Services Gained exposure across Enterprise Telecom & Application Infrastructure domains Excellence in interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business Resourceful in liaising and building healthy relations with business partners for achieving business goals Achievement-oriented professional with excellent people management skills and proficiency to manage change with ease

Skills:Critical Thinking, Complex Problem Solving, P & L Management, Pricing Strategy, Customer Engagement, Go-to-Market Strategy, Marketing Communication, Demand & Supply Matrix, Service Management, Management of Personnel Resources, Management of Financial Resources, Social Perceptiveness, Critical Thinking

Goal:Seeking a technical leadership position, where I’m able to leverage my technical expertise by service management and business development background to invent new technologies, bring the technologies to market, and help customers deploy those technologies to gain a competitive advantage in their industry.

Membership:Confederation of Indian Industry (CII) Federation of Indian Chambers of Commerce and Industry (FICCI) Ahmedabad Management Association

Certification:ITIL Practitioner Certified in Dec-2016 ITIL Foundation Certified on July-2015

Honor:As Territory Service Manager, Tata Communications Ltd., Gujarat & Pune - Received Driving Force Award for religiously leading the HFR Project from the function with success to attain operational stability FY 2016-17 - Secured No. 1 position into Tata Communications, Enterprise Service Management FY 2015-16 As Territory Service Manager, Tata Teleservices Ltd., Gujarat, M.P. & C.G. -Secured No. 1 position into Tata Teleservices - LCRM business FY 2014-15

Service Manager 03/2011 - current
Tata Communications Ltd., Ahmedabad, Gujarat India
Industry: Telecommunications
? Accountable for the Service Support process including ensuring it is adhered to and to drive continual improvement. ? Ensure fast and effective resolution of incidents impacting our live network and deliver resolutions within relevant associated KPI measures.
? Makes strategic decisions concerning the operational effectiveness and future direction of the team, associated resources and accountabilities from a customer perspective. ? Manage the implementation of that strategy. ? Successfully embed a relationship model with associated stakeholders and partners that identify continual service improvement as a habit, and to deliver efficiencies operationally. ? Promotes customer awareness and point of view. ? Constantly aims to develop all individual talent within the team. ? Provides direction, mentoring, inspiration across teams and encourages development. ? Solid Telecoms technology background ? Able lead and mentor teams and improve processes and procedures ? Ability to build and maintain strong working relationships at all levels with both internal and external ? The successful applicant should have a very high degree of interpersonal skills and be self-motivated, with ? an extremely high degree of both Customer and Service ethos--
Business Development Manager 10/2008 - 02/2011
Nokia India Pvt. Ltd., Ahmedabad, Gujarat India
Industry: IT/ITeS
? Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
? Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. ? Direct the hiring, training, and performance evaluations of marketing and sales staff and channel sales associates their daily activities. ? Use sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.--
Business Development Manager 01/2008 - 10/2008
Research Laboratory of Australia, Adelaide, South Australia Australia
Industry: IT/ITeS
• Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
• Managed staff, preparing work schedules and assigning specific duties • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement--
Business Development Manager 01/2007 - 12/2007
GOPLEE INFOTECH LTD., Ahmedabad, Gujarat India
Industry: IT/ITeS
• Conducted all sales and marketing related activities, principally USA and UK, successfully driven business service feedback form clients for identifying areas of improvement
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. • Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.--
International Marketing Executive 11/2004 - 12/2006
Adi's Marketing Pvt. Ltd., Ahmedabad, Gujarat India
Industry: FMCG
• Supervised and coordinated the marketing activities of overseas distributors/agents and assisted in administrative, sales and marketing functions, investigated and assessed overseas demand for goods produced in Australia and local demand for goods produced overseas
• Researched and complied with legal requirements affecting export and import of goods to and from Australia, discussed orders and arranged for the production of goods with suppliers and distributors/agents.--

Sikkim Manipal University 06/2000 - 03/2003
Ahmedabad, Gujarat, India
Degree: Bachelor's Degree
Major:IT - Software Application
I completed Bachelor of Information Technology (B.I.T.) from Sikkim Manipal University in 2002.

Login to view resume: Amar_Patel_CV -