Highlights:Managed the Business Excellence transformation journey in 3 Tata Companies in different sector. Tata Power Delhi Distribution Limited (Power Sector), Landmark Limited (Retail & E-commerce sector) & Tata Housing Development Limited (Real Estate & Construction Sector). Managed the Complete ISO 9001 (Quality Management System) ISO 14001 (Environmental Management System), OHSAS 18001 and enabled organization for its certifications and re-certifications; including Process documentation,Planning & executing Audits, Developing CAPA for organizational improvements. Managed the organization performance management system and strategy deployment through Balanced score approach and performance review system along with appropriate metrics. Tata Business Excellence Model gold (Top) rated assessor; Performed business assessment for 3 Tata Group Companies; Tata Yazaki Automobile components Limited, Tata Power Solar System Limited & Tata AIA Life insurance company Limited. Currently, doing MBA with Grand Valley State University with an emphasis on International Business and Management of Innovation and Technology to learn much more about the business management practices and adopt in the future career to enhance the value for the employer.

Skills:Process, Quality, Improvement, Business Excellence, 9001, Strategy, problem Solving, Project Management, Merger and Acquisition, Strategic Alliance

Goal:Seeking a role in Corporate Strategy, Strategic Alliance, Project Management, Program Management, Merger and Acquisition, Process and Business Excellence areas upgrade and apply my learning and knowledge for my personal and organization growth

Membership:1) Member of Indian Society for Quality (www.isqnet.org) 2) Member of Project Management Institute (www.pmi.org)

Certification:1) Business Excellence Leadership Program (BELP) on Tata Business Excellence Model Assessor - Gold Medalist 2) International Register of Certified Auditors (IRCA) Certified Lead Auditor - ISO 9001:2008 3) Internal Auditors – ISO:14001, OHSAS:18001 & SA:8000

Honor:1) Winner of Project management competition; Project Management Institute, 2014 2) Pineapple International Student award; Grand Valley State University, 2014 3) Award for contribution in Business excellence; Tata Housing Development Company Limited, 2013 4) Outstanding employee of the Year award; Landmark Limited, 2012 5) Certificate of Recognition for business assessment; TATA Yazaki Auto component Limited, 2009; TATA Power Solar System Limited, 2010; TATA AIA Life Insurance Company Limited, 2011 6) Certificate of Recognition for carbon footprint assessment; TATA Projects Limited, 2010 7) Commitment towards customer service award; Tata Power Delhi Distribution limited, 2007 8) Outgoing Student of the year award; Saranathan College of Engineering, 2005 9) Proficiency in Sports & Games award; Saranathan College of Engineering, 2005

Graduate Research Assistant 08/2013 - current
Grand Valley State University, Grand Rapids, Michigan United States
Industry: Education
Assisting the Associate Dean on a electrical design project and make it a successful business case
•Assisting Associate Dean of Padnos College of Engineering and Computing and working along with Michigan Alternative & Renewable Energy Centre (MAREC) to design and develop, a Lithium-Ion battery repurposing electrical system and make it a successful business case. www.gvsu.edu/marec--
Manager - Business Excellence 08/2012 - 08/2013
Tata Housing Development Company Limited, Mumbai, Maharastra India
Industry: Real Estate & Construction
Worked in Business Excellence a Corporate function under MD & CEO office to implement the corporate level management system implementation across the organization
• Organizational wide Business Process Management through streamlining the ISO 9001-2008 in operation, commercial & support function under Integrated Management System framework in Line with Tata Code of Conduct. Establishing the linkage of process to Risk Management framework for its mitigation & also mapping the Service Level Agreement (SLA) to the business outcomes and measures • Planning & Executing the ISO 9001 – Surveillance, certification, recertification & internal audits for Tata Housing & it’s subsidiaries; Develop schedule, track progress and present findings to management along with recommendations including root cause analysis and Corrective/Preventive Actions • Facilitating organizational business direction, alignment through corporate and functional BSC; linking to individual goals through Strategy Deployment Matrix (SDM) • Facilitating organizational performance management through management reviews at various management levels and create action plan for improvement and track for compliance • Key account manager for Procurement, Contract & Design Management function for implementing/fine tune the process, KPI’s and link with corporate objectives and stakeholder process for effective interface through SLA’s • Identify best practices across the industry and expose the functional members for the organizational & Process improvement • Facilitating Improvement & Innovation through Define Measure Analyze Improve (DMAIC) Six Sigma methodology and Knowledge Management • Currently leading to develop a management reporting system software, linking the process and its efficiency & effectiveness measures ; and an ISO internal audit handling application for the better tracking of audit reports • Extended the practice of TBEM and conferred TATA Housing with Golden Peacock National Quality Award from Institute of Directors for Corporate Excellence as a core application writing team member--
Manager - Business Excellence 03/2011 - 08/2012
Landmark Limited ( A Subsidiary of Tata Retail Enterprise Limited), Chennai, Tamil Nadu India
Industry: Retail & E-Commerce
Worked in Business Excellence a Corporate function under COO office to implement the corporate level management system implementation across the organization including the retail and e-commerce division
• Facilitating corporate to establish the BSC as per Corporate Business objectives and getting aligned with functional measures and facilitating organizational performance management through business reviews at various levels and create action plan for improvement and track for compliance • Developing and implementing the action plan for the customer and employee engagement surveys • Streamlining organizational Standard Operating Process (SOP) of retail & e-tail (e-commerce) system • Core team member in developing & implementing a back end operation, customer service & Call Center process of the e-commerce system through Business Process Re-engineering (BPR). Further created IT platform for smooth business operation by integrating with the Website front end, Back end operation software (Order Management system-OMS) and Call Center operation software and thereby enabling organization to process customer orders within defined fulfillment timeline • Established the complete e-commerce business performance metrics system for the management, which includes the business performance in all verticals like Operation , Sales, Marketing & Customer care linking to the google analytics system--
Assistant Manager - Business Excellence 03/2006 - 03/2011
Tata Power Delhi Distribution Limited, Delhi, Delhi India
Industry: Power Distribution Sector
Worked in Business Excellence in corporate function under the MD & CEO Office to implement the management system across the organization
• Worked as part of business excellence team to facilitate training/awareness of Tata Business Excellence Model (TBEM), member of core team involved in writing TBEM application document, internal assessment, deployment of action plan, implementation of various improvement initiatives • Process owner for planning & executing the surveillance (external) and internal audits for IMS (ISO 9001, 14001, OHSAS 18001 & SA-8000) across the organization for all quarters and ensuring the process gaps that being identified are bridged through proper CAPA along with Management Representative (MR) • Auditor for ISO 9001/14001, OHSAS 18001 & SA-8000 – (Integrated Management System) • Supporting/facilitating various departments across the organization in developing the process documents in accordance to ISO 9001/14001 and OHSAS 18001 by doing end to end study of processes and creating effective interfaces • Facilitator across the organization to develop the Functional Quality Improvement Plan (FQUIP), which integrates the TBEM and respective department business objectives and improvement plan • Planning, executing & creating awareness on “5S” across organization as a trainer and facilitator • Creating the organization culture of improvement and innovation by maintaining a system to measure, monitor and assess the project and also facilitating the improvement project team members through Six Sigma, Quality Circle, Suggestion Management System (SMS) under the SHINE (Systematic & Holistic Improvement Initiative in NDPL through Employee Engagement) Framework to overcome the organizational challenges being identified by Management • As a core CFT member implemented www.tataInnoverse.com website. (A website for TATA group employees to share their innovative ideas); As a IT administrator managed this website. Additionally implemented NDPL Innoverse an IT application through intranet internal online platform for generating ideas • Member of organization Combat Climate Change team – identifying climate changes initiatives and calculating the carbon footprint (GHG) of the organization • Conceptualized and Managed to create IT application; To capture, track and monitor the Improvement & Innovation system called SHINE; To plan, track and update the audit records for ISO 9001, ISO14001, OHSAS 14001, SA 8000 & ISO 27001--
Engineer Power 08/2005 - 02/2006
Signals & System Private Limited, Delhi, Delhi India
Industry: Utility Consultancy
Joined a beginner to manage the energy meter installation project team for the utility company - Tata Power Distribution Limited
Deputed in Tata Power Delhi Distribution Limited for meter installation and replacement of electromechanical meters to electronic meters integrated with GSM based communication link for automatic meter reading--

Anna University 06/2001 - 04/2005
Trichy, Tamil Nadu, India
Degree: Bachelor's Degree
Major:Electrical & Electronics
BE in Electrical & Electronics Engineering; Secured the best outgoing student of the year award

AnandaKrishnan, Muthusamy Business excellence assessment, Power distribution, Retail, E-commerce, Real estate, Project management, SAP-ERP, ISO9001, ISO14001, OHSAS18001, SA8000, Performance monitoring; MIS, Balanced score card, Strategy deployment, Employee Engagement: Quality management, Problem solving, Six sigma, PDCA & Quality circle, Strategic Alliance, Merger and Acquisition,