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André Araujo

Rio de Janeiro Rio de Janeiro, Brazil

Phone: xxx-xxx-xxxx

Email: xxx@xxxx.xxx



  • Looking For: Business intelligence and analytics, Customer relationship management

  • Occupation: Business and Finance

  • Degree: Bachelor's Degree

  • Career Level: Experienced

  • Languages: English, Portuguese

Career Information:

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Highlights:Leader and expert in customer experience. Acting in digital / electronic attendance strategies such as App, Web, Chat, Social Networks, URA ... Practical knowledge in studies of customer behavior monitoring, use journeys and prediction models, with a focus on improving perceptions, reducing The effort and turn costs into profits. Practice in the application and analysis of satisfaction and solvency research. Experienced in activities of science and data mining, collaborator in discussions related to Big Data and great knowledge in data modeling. Experience in developing business plans, financial / operational planning and budget resilience strategy. High logical and abstraction capacity, based on computational thinking. In constant search of technological innovations and market trends. Collaborative profile, with capacity and proactivity to share knowledge.

Skills:Solutions, Inovation, Customer experience, startup, Analytics, Technology, Big Data, Data Science

Goal:Create a great product that somehow transforms the lives of more than 10 million people

Certification:Business inteligence and administration degree Aeronautical Sciences degree International Phonetic Alphabet (ANATEL) Net Promoter Score


Experiences:

Customer Experience Specialist 12/2012 - current
TIM Brasil, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Telecommunications
Customer relationship management
Leader and expert in customer experience. Acting in digital / electronic attendance strategies such as App, Web, Chat, Social Networks, URA ... Practical knowledge in studies of customer behavior monitoring, use journeys and prediction models, with a focus on improving perceptions, reducing The effort and turn costs into profits. Practice in the application and analysis of satisfaction and solvency research. Experienced in activities of science and data mining, collaborator in discussions related to Big Data and great knowledge in data modeling. Experience in developing business plans, financial / operational planning and budget resilience strategy.--

Education:

Estacio de Sá University 01/2003 - 06/2007
Rio de Janeiro, Rio de Janeiro, Brazil
Degree: Bachelor's Degree
Major:Aeronautical Science
Aeronautical science is the science of flight, and this field relates to careers involved with the design and development of aircraft.


Estácio de Sá University 07/2007 - 06/2013
Rio de Janeiro, Rio de Janeiro, Brazil
Degree: Bachelor's Degree
Major:Business Intelligence
Minor:Logistic
Maximizing decision impact through business intelligence increases enterprise effectiveness at all levels, contributing to mission or growth goals by enabling workers and managers to direct business or mission decisions toward desired outcomes.

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Andre Jordao da Silva Araujo Good Vibes Promoter



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