Rio de Janeiro Rio de Janeiro, Brazil
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: Business intelligence and analytics, Customer relationship management
Occupation: Business and Finance
Degree: Bachelor's Degree
Career Level: Experienced
Languages: English, Portuguese
Highlights:Leader and expert in customer experience. Acting in digital / electronic attendance strategies such as App, Web, Chat, Social Networks, URA ... Practical knowledge in studies of customer behavior monitoring, use journeys and prediction models, with a focus on improving perceptions, reducing The effort and turn costs into profits. Practice in the application and analysis of satisfaction and solvency research. Experienced in activities of science and data mining, collaborator in discussions related to Big Data and great knowledge in data modeling. Experience in developing business plans, financial / operational planning and budget resilience strategy. High logical and abstraction capacity, based on computational thinking. In constant search of technological innovations and market trends. Collaborative profile, with capacity and proactivity to share knowledge.
Skills:Solutions, Inovation, Customer experience, startup, Analytics, Technology, Big Data, Data Science
Goal:Create a great product that somehow transforms the lives of more than 10 million people
Certification:Business inteligence and administration degree Aeronautical Sciences degree International Phonetic Alphabet (ANATEL) Net Promoter Score
Customer Experience Specialist 12/2012 - current
TIM Brasil, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Telecommunications
Customer relationship management
Leader and expert in customer experience. Acting in digital / electronic attendance strategies such as App, Web, Chat, Social Networks, URA ...
Practical knowledge in studies of customer behavior monitoring, use journeys and prediction models, with a focus on improving perceptions, reducing The effort and turn costs into profits.
Practice in the application and analysis of satisfaction and solvency research. Experienced in activities of science and data mining, collaborator in discussions related to Big Data and great knowledge in data modeling.
Experience in developing business plans, financial / operational planning and budget resilience strategy.--
Estacio de Sá University 01/2003 - 06/2007
Rio de Janeiro, Rio de Janeiro, Brazil
Degree: Bachelor's Degree
Major:Aeronautical Science
Aeronautical science is the science of flight, and this field relates to careers involved with the design and development of aircraft.
Andre Jordao da Silva Araujo Good Vibes Promoter