Highlights:

Skills:Servers, Storage, SAN, BladeCenter, IBM, HP, Unix, AIX

Enterprise and Virtualization Support Engineer 03/2009 - current
GBM, Dubai, United Arab Emirates
Industry: Information Technology
As a support engineer; providing installation, configuration and support for IBM branded X-Series and System-X and Blade Systems, Enterprise Disk Storage and also Virtualization on the System X platform using Vmware.
As a support engineer; providing installation, configuration and support for IBM branded X-Series and System-X and Blade Systems and also Virtualization on the System X platform using Vmware. Also onsite visits to Client locations for diagnosing problems and troubleshooting with installed X-Series Servers, Storage and Virtualization environment. Studying Customer requirements and interpreting the same in quantitative terms of enterprise equipment (Servers, Storage, Network Devices etc). Provide assistance to Customer in installing Windows Server NOS like: Win2k3/2k8, Installation of Linux flavours like RHEL 4 and 5. Assist Sales Team in developing technical solutions. Onsite diagnosis, troubleshooting and parts replacement of IBM X-series and System-X branded Servers and storage. Areas of expertise include IBM X-series, System-X servers, Bladesystems, Tape-drives and Net-Servers, ServeRAID, MegaRAID, IBM Remote Supervisor Adapter-II(RSA-II), Integrated Management Module(IMM), Baseboard Management Controller(BMC), IBM Director V5.x, 6.x, IBM Enterprise disk storage (DS3K/4K/5K), IBM TotalStorage SAN, Tivoli Storage Manager, IBM NAS, Zoning, IBM SVC Remote deployment, Vmware ESX 3.5,4.0, ESX(i)4.0, 4.1 and 5.0 etc.--
Remote Support Engineer 02/2008 - 02/2009
IBM, Bangalore, Karnataka India
Industry: Information Technology
As a Remote support engineer; providing 2nd and 3rd level support for installation, configuration and support for IBM branded X-Series and System-X and Blade Systems. Also onsite visits to Client locations for installing new servers, storage and diagnosing problems with installed X-Series Servers and parts replacement.
Remote and Onsite diagnosis, troubleshooting and parts replacement of IBM X-series and System-X branded Servers. Areas of expertise include IBM X-series, System-X servers, Bladesystems, Tape-drives and Net-Servers, ServeRAID, IBM Remote Supervisor Adapter-II(RSA-II), IBM Director V5.20, IBM Enterprise disk storage, IBM TotalStorage SAN, Tivoli Storage Manager, IBM NAS, Remote deployment etc.--
Sr. Systems Engineer 06/2005 - 02/2008
Hewlett Packard Global Solution Center, Bangalore, Karnataka India
Industry: Information Technology
As a Senior Systems Engineer; providing installation, configuration and support for HP Branded Proliant and Blade Servers.
• Remote System Administration and troubleshooting of Server problems in Windows environment. Areas of expertise include HP Proliant ML, DL and BL Series Servers, RAID Technology, Server O/S Fundamentals covering Windows 2000/2003 Server, Red Hat Linux EE 4.0, Novel Netware, etc. Also supporting Remote Server Monitoring using HP System Insight Manager, Rapid Deployment and Linux Control Tower. Also hands-on experience on all servers and storage devices.--
Sr. Technical Support Associate 09/2003 - 05/2005
Wipro Spectramind ITES Ltd., New Delhi, Delhi India
Industry: Information Technology
As a Senior Technical Support Associate for support of Notebook and ISP Browser and Email Clients.
• Hardcore Technical Troubleshooting for Original Equipment Manufacturer Support. Areas of support includes troubleshooting Windows operating system, resolving application conflicts, resolving hardware conflicts, setting up WI-FI Configuration/troubleshooting WLAN(802.11b/g and Bluetooth), Hardware troubleshooting etc. • Worked for world's largest ISP. Areas of support includes network configuration, windows configuration, dialer troubleshooting, network security and maintenance. Worked as Technical Mentor for a team and consistently excelled as the top performer of the floor. Also proficient with remote call calibration techniques, CMS, Avaya etc. Proper mentoring and teamwork leading a team to a worldwide ranking 6. Also a proper understanding of COPC standards and quality standards maintained by an SEI CMM level 5 companies.--

Adichunchanagiri Institute of Technology 09/1997 - 06/2001
, Karnataka, India
Degree: Professional Degree
Major:Industrial Engineering
1997–2001: B.E in Industrial and Production Engineering, Kuvempu University, Karnataka Adichunchanagiri Institute of Technology, Karnataka Percentage of marks obtained: Aggregate : 71 % (First Class with Distinction.)

Server Storage and SAN Support Engineer with 7 Years of Work experience
Sr. Systems Engineer Wintel, SAN, Virtualization, Cloud Computing, Servers, Storage