Highlights:Leading successful projects in the Leisure, Hospitality and Events field.

Skills:Travel, tourism, incentive, agent, Multilingual, organizational skills, experienced, team player, communicator

Goal:Developing my skills and professional experience to the highest of my abilities.

Certification:Disney’s Hospitality Management Course Disney’s International College Program

Honor:Employee of the year at the Hampshire Hotel Group

Assistant Shore Excursions Manager 04/2015 - current
Holland America Line, , United States
Industry: Travel/Hospitality
The creating, organizing and managing of shore excursions programs for worldwide cruise itineraries
In this role I am responsible, together with the Shore Excursions Team, to organize and manage the shore excursions program on the cruise ships of Holland America Line. I create the onboard brochure, check that all information is correct with the various suppliers. Sell the tours. I create Shore Excursion Presentations and perform them. I create excel dispatch sheets with all shore excursions details for ourselves and the operators. Furthermore the updating of these dispatch sheets on a daily basis. The coordination of large groups of guests on a daily basis. Determining the amount of transportation needed, taking special requests from guests, contacting and updating suppliers. The creating of cruise and revenue reports. Creating marketing and promotional material. Complaint handling and resolving.--
Onboard Multimedia Manager 07/2012 - 12/2014
Holland America Line, , United States
Industry: Travel/Hospitality
Managing of the Explorations Cafe Library and the internet services onboard.
* Responsible for the organization of the Exporations Cafe Library * Providing guests of information on the internet services * Assisting guests in finding material * Assisting guests with the use of the internet service * Troubleshooting technical issues with their devices * Complaint handling * Organizing and hosting of onboard events--
Technical Advisor 02/2012 - 06/2012
Transcom, Groningen, Groningen Netherlands
Industry: IT
Technical Advisor for Apple's AppleCare Service.
* Advising and assisting Apple's customers with their technical and non-technical questions/concerns * Logging of all conversations in the iLog database * Selling of insurance packages * Contact person for Apple's headquarters in Cork, Ireland.--
Project Manager 01/2011 - 08/2011
First Incentive Travel San Francisco, Berkeley, California United States
Industry: Events and Travel
In 2011 I worked as a project manager in California for a destination management company taking care of group incentive travel itineraries for a varied International clientele.
* Analyzing,creating, coordinating and managing custom made business- and incentive travel programs * Contacting and negotiating with hotels, restaurants, leisure companies and transportation companies * Creating cost/budget overview sheets * Creating financial statements * Setting up travel scripts * Creating contracts * Organizing and executing of site inspections * Welcoming/hosting groups--
Receptionist/Reservations Agent 02/2008 - 01/2011
Hampshire Hotel Group, Leeuwarden, Friesland Netherlands
Industry: Hospitality
I worked as a receptionist at the front desk of the Hampshire Oranje Hotel in Leeuwarden, the Netherlands.
The tasks consisted of the checking in- and out of the guests. Preparing group visits. The booking of all hotel reservations. Taking payment. Setting up of financial reports for the financial controller. Maintaining a proper administration. Archiving files. Training and supervising new hires and interns.--
Group Ambassador 08/2006 - 03/2007
Walt Disney World Resort Orlando, Orlando, Florida United States
Industry: Hospitality
As a Group Ambassador it was my task to be the contact person for the group liaisons representing their groups staying at the resort.
Being the main contact for the group liaisons in case of any questions or concerns. Solving any issues or concerns. Setting up the group specific packages and preparing their arrival on a whole.--
Front Desk Cashier 08/2006 - 03/2007
Walt Disney World Resort Orlando, Orlando, Florida United States
Industry: Hospitality
As part of my internship for my Bachelors degree I worked at the Walt Disney World Resort Orlando in the International College Program.
Checking in of guests on a daily basis. Providing information about the hotel resorts and the entire Walt Disney World Resort as a whole. Taking care of special requests of guests. Taking care of daily transactions.--

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