Highlights:PROFESSIONAL SUMMARY Information System Engineer with a master’s degree in Productivity and Management. Teamwork player, Vast experience in system administration and a solid background in user support, telecommunications, and VoIP. Comfortable managing 24/7 production environments and proven ability to work within a change control schema adhering to SLA times.

Skills:voip, linux, server, cloud, windows

Goal:Contribute to the business goals

Certification:Data Exploitation for Data Science Statistic Nacional Office (ONE) Data Processing and Analysis ROCHESTER INSTITUTE PF TECHNOLOGY / EDX, ONLINE SCRUM MASTER PORFESSIONAL International Scrum Institute, ONLINE FORTINET SECURITY SPECIALIST NS2 FORTINET, ONLINE COMPTIA NETWORK+ COMPTIA, ONLINE (IN PROCESS)

Senior ICT Associate 02/2021 - current
Unicef, Santo Domingo, DN Dominican Republic
Information System Engineer with a master’s degree in Productivity and Management. Teamwork player, Vast experience in system administration and a solid background in user support, telecommunications, and VoIP. Comfortable managing 24/7 production environments and proven ability to work within a change control schema adhering to SLA times.
Duties and Achievements: Onboarding & offboarding employees with all required hardware and software Managing the internal ticketing process and escalating tickets internally or to third party partners as required Troubleshooting workstations and software issues across all departments Managing hardware, software, and device inventory Managing vendor relationships and procurement for new hardware and software needs Recommending procedure/process improvements and researching potential solutions Working with end-users to foster technology adoption performing specialized IT application administration activities to ensure functionality and facilitate user interface--
IT Manager 05/2017 - 02/2021
eBlue Telecom, Santo Domingo, DN Dominican Republic
Industry: IT Services
Maintain Information System and supervised Sales department
Main Duties: • Sales and Support Personnel supervisor • Analyze and improve organization procedures • Planning and execute organization strategies • Build alliances with other organizations • IT Forecasting--
Operations Director 08/2006 - 05/2017
Colortel, Santo Domingo, DN Dominican Republic
Industry: Telecommunications
Control operations and engineering of the company. Including; sales, finance, IT
Main Duties: • Coordinates internal structure of the organization based on goals and policies • Analyze and improve organization procedures • Planning and execute organization strategies • Support Sales department • Support Engineering and IT departments • Create financial reports for board of directors • Evaluate new technologies • Manages internal and external service suppliers • Contracts negotiator • Execute plans to meet organization goals--
IT Manager 04/2004 - 07/2006
Tel Trends Solutions, Santo Domingo, DN Dominican Republic
Industry: Contact Center
Supervised all IT operations, servers deployment, IT Forecast
Main Duties: • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. • Vendors evaluation • Directs technological research by studying organization goals, strategies, practices, and user projects. • Completes projects by coordinating resources and timetables with user departments and data center. • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.--
CTI Engenieer 03/2000 - 04/2004
Tricom, , Dominican Republic
Industry: Telecommunications
Create and maintain new products
Main Duties: • Keeps supplies ready by inventorying stock • Prepares reports by collecting, analyzing, and summarizing information • Maintains historical records by documenting system changes and revisions. • Maintains database--

ITESA 09/1990 - 06/1994
Santo Domingo, DN, Dominican Republic
Degree: High School Or Below
Major:Industrial Electronic
High School diploma in Industrial Electronic

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