Highlights:System and Performance Monitoring on Daily ,Weekly ,Monthly basis . Experience in managing over 1200 Users in multi-location environment through remote setups . Management of Network Infrastructure Including connectivity with Head office. Installation and Configuration of Network devices IT Vendor Management which Includes Procurement of all IT equipments along with testing and setup.

Skills:IT Support Engineer, IT Expert, Manager IT Support, Manager IT Vendor Management

Goal:I aspire to reach greater heights by enhancing my knowledge and realizing my potential.

Certification:Diploma in computer Hardware Maintenance and Networking (ET&T M.C.S.E. (Microsoft Certified System Engineer) in Windows 2000 track.

Honor:Rewarded with “Employee of the Quarter” for Q2’09 for excellence at work and demonstrating exceptional team work and commitment to the organization. Rewarded with “Star Employee of the Month” in Jul 2007 for consistency and innovation at work.

Manager IT 05/2015 - current
One MobiKwik Systems Pvt. Ltd., Gurgaon, Haryana India
Industry: Finance
I am currently involved in complete infra budgeting ,Procurement and implementation .
Presently associated with One MobiKwik Systems Pvt. Ltd., Gurgaon as Head -IT Support, thereby administering entire IT Infrastructure including budgeting, vendor management, planning, and implementation Successfully completed migration from Cisco Conventional Series to Cisco Meraki for entire network which included management and implementation of MX100 Firewall in HA Mode, MS350 Switches, MS225 Switches, and MR53 WAP for 500+ users Pioneered the ownership and smooth implementation of wider IT functions pertaining to Change Management, Release Management, Incident Management, Service Asset & Configuration Management and Service Level Management processes Gained exposure in managing over 1200+ users for their complete requirement related to IT Infra as well as support including data backup and recovery/DLP Forward-focused professional with expertise in spearheading IT Infrastructure activities, networking operations, security operations, project management and system administration with a focus on delivering innovative solutions in the organization and bringing top-line results Capabilities in completing audit assignments within time budgets and calendar schedules and conducting audits as per the different guidelines of the different audit companies Enterprising leader with experience in managing large teams, setting inspirational goals, defining KPIs & metrics and ensuring achievement of the goals while collaborating with senior & board level management team in decision-making--
Manager Technology Support 20 Feb 2014 - current
Nexgen EDUSolutions Pvt Ltd, Gurgaon, Haryana India
Heading IT and handling Complete IT Infra including Vendor Management.
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Consultant IT Support 11/2012 - 01/2014
Self Employed, , India
Working as a freelance consultant for Technical Support and providing support thru Internet and AMC basis .
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Asst. Manager – IT Support 04/2003 - 11/12
MakeMyTrip India Pvt. Ltd, Gurgaon, Haryana India
Managing Active Directory, domain services and back office/infrastructure application installation and support in a geographically dispersed enterprise environment. Install, configure and support all windows corporate and ecommerce servers.
Ensure that windows server comply with established policies, standards, licensing agreements and configuration guidelines. Management of Exchange, Anti-Virus, File Servers, Citrix and similar applications that assist with the management or foundational support of IT infrastructure. Lead, coordinate, and participate in key process improvements for all Windows environments throughout the organization Backup/Restore policy implementation using CA’s Bright Star ARC serve Backup. Exchange backup/Restore (Full + Brick Level). Act as incident response systems administration for critical production issues including participation in after hours support, releases and participation in 24x7 on-call support rotation Close coordination with different teams to ensure continuity of systems and infrastructure support to meet company objectives. Monitor and test system and application performance; provide statistics and reports Conduct research on infrastructure applications and related hardware and software in support of procurement and system development efforts Review and deploy service packs, hot fixes, system updates, and vendor-supplied patches according to best practices Define and implement strategies for integrating Windows and non-Windows operating environments Participate in the definition, design and review of new windows systems and infrastructure applications deployments. Establish and implement policies, procedures, and technologies to ensure the security and stability of all systems and applications. Using Web sense Unified Threat Management for URL filtering and blocking sites on content basis. Using Iron Port for spamming and virus protection of Incoming Mails--

National Institute of Management April 2011 - March 2013
, , India
Degree: Master's Degree
Major:IT and program Management
Done My MBA in IT and Program management

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