Highlights:

Skills:PHP, Mysql, HTML, CSS, Javascript, Ajax, CakePHP, CodeIgniter, Smarty, Wordpress, RightNow CX, Drupal, Zend, Agile, ConnectPHP, Symfony, XML API, Fiverrscript, Pligg CMS, RTi Panel (Home Automation), Oracle RightNow, Oracle Service Cloud, Oracle CRM, Oracle Policy Automation, Oracle Field Service Cloud (OFSC/TOA), Salesforce

Oracle Service Cloud Architect 08/01/2016 - current
ECLAT Integrated Software Solutions, Inc, Atlanta, GA United States
Industry: IT
I am a systematic, organized, hardworking team player with an analytical bent of mind, reliable as a fully contributing, responsible & accountable member of task/project team. I have been involved in almost all aspects of the development life cycle including client communication, requirements definition and analysis, project and team management, coding, testing, deployment, documentation, quality assurance, process improvement. Associated with leading IT Company Eclat Integrated Software Solutions, Inc as Oracle RightNow Solution Architect (Lead Functional/Technical)
Analyzes business needs to help ensure Oracle’s solution meets the customer’s objectives by combining industry best practices and product knowledge ,Provide solution for RFP (Request for proposal) & RFI (Request for Information)5. Project Management, Consulting and Business Analysis 6. Communicate change management impacts to customers resulting in escalation mitigation and well versed in service level agreements (SLA), root cause analysis & CRM applications7. Building and delivering presentations, writing proposals and statements of work (SOW)8. Provide functional & technical consultation/support for Oracle Service Cloud (RightNow CX) and Oracle Field Service Cloud. It also includes analysis, project requirement, client communication, development, customization, up-gradation, quality assurance, Integration, documentation and process improvement11. Development activities include new development, program enhancement and program maintenance activities 12. Oversee design, implementation, and support of systems and applications in the Application Development team 14. Responsible for Agile development and interfaced directly with Oracle’s upgrade engineering and end-user clients for project reviews and hand-offs 16. Supports business development efforts by pursuing new opportunities and extensions17. Train other engineers on the Global team on the Oracle Service Cloud (RightNow) product18. Identify training gaps to compliment team members’ skills and the business needs, and inform management of possible risks 19. Enable cross-training for team members to identify secondary responsibilities for critical systems and applications20. Mentor and train team members, providing coaching as needed in order to help develop their skills 22. Effectively applies Oracle’s methodologies and policies while adhering to contractual obligations, thereby minimizing Oracle’s risk and exposure 23. Maintain in-depth knowledge of Oracle RightNow technology, both internally and within the industry, and its applicability to the organization 26. Write bug free code. Work across components, identifies and fixes problem areas27. Review work for accuracy and completeness and taking overall responsibility of daily operations of the team & also provide UAT Support for business team Plan for future release, development and deployment 31. Interface with other teams to incorporate their innovations and vice versa.--
Technical Team Lead 12/2014 - current
Wipro Technologies, Bangalore, Karnataka India
Industry: IT
Being a qualified Masters in Computer application, I am also certified in Linux. My expertise is in Web application programming, Researching & Development, Training and Development. Specialties: * HTML, CSS, XML * JavaScript, Jquery, Ajax * PHP, Mysql, Joomla, * Codeigniter ,Smarty, CakePHP, Symfony, ROR (Ruby On Rails) * SOAP, Nusoap, WSDL * Zencart, Oscommerce, Xcart * Vbulletin, Wordpress * RightNow CX, ConnectPHP, XML API * AGILE, Documentation Tool Kit, GIT * CUTS Server
A PHP Programmer with 8+ years of work experience with a comprehensive and strategic understanding of Content Management System. Web Application Developer, Database Administrator, and Project Manager in a wide variety of business applications. Particularly interested in client/server and relational database design using Oracle, Mysql. Always interested in challenging projects. Being a qualified Masters in Computer application, I am also certified in Linux. My expertise is in Web application programming, Researching & Development, Training and Development. Specialties: * HTML, CSS, XML * JavaScript, Jquery, Ajax * PHP, Mysql, Joomla, * Codeigniter ,Smarty, CakePHP, Symfony, ROR (Ruby On Rails) * SOAP, Nusoap, WSDL * Zencart, Oscommerce, Xcart * Vbulletin, Wordpress * RightNow CX, ConnectPHP, XML API * AGILE, Documentation Tool Kit, GIT * CUTS Server I have 2 years of experience working with Oracle - RightNow CX CRM. I worked as Senior Application Engineer at Global Pueblo directly for ORACLE Corporation , USA • Implemented 50 sites for RightNow CRM, which include top telecom companies, Internet Retail Companies, Automobile, Travel Portal, Online real estate companies, Computer peripherals companies, etc. Sites were reverse-engineered, customized, updated, and then seamlessly re-integrated into the client’s web presence. • I was responsible for Agile development and interfacing directly with Oracle’s upgrade engineering and end-user clients for project reviews and hand-offs • Trained other engineers on the Global Pueblo team on the RightNow product. • Share knowledge and solutions Oracle RightNow developer community..--
Senior Application Engineer/Project Manager 02/2013 - 08/2014
Tekxotic Solutions, Vancouver, British Columbia Canada
Industry: IT
• Code primarily in PHP/Mysql or any other appropriate tech stack that would be a scalable fit to support the company objectives. •Following agile methodologies for projects. •Good coding standards and work closely/provide guidance to other members of the team.
Associated with Private Limited Company as Project Manager for My Yoga Online at Tekxotic Solutions, Inc – Major responsibilities of current job profile include – 1.Code primarily in PHP/Mysql or any other appropriate tech stack that would be a scalable fit to support the company objectives. 2.Following Agile methodologies for projects. 3.Provide technical guidance and design expertise for all IT internal apps to fit larger strategic and tactical initiatives. 4.Design and implement web interfaces using Ajax, XHTML, CSS, and JavaScript. 5.Good coding standards and work closely/provide guidance to other members of the team. 6.Interface with other teams to incorporate their innovations and vice versa.--
Senior Applicaiton Engineer 02/2011 - 10/2012
Global Pueblo Solutions, LLC, Chandigarh, Punjab India
Industry: IT
A PHP Programmer with 6 years of work experience with a comprehensive and strategic understanding of Content Management System. Web Application Developer, Database Administrator, and Project Manager in a wide variety of business applications. Particularly interested in client/server and relational database design using Oracle, Mysql. Always interested in challenging projects. Being a qualified Masters in Computer application, I am also certified in Linux. My expertise is in Web application programming, Researching & Development, Training and Development.
My responsibilities are : 1. Code primarily in PHP/Mysql or any other appropriate tech stack that would be a scalable fit to support the company objectives. 2. Help with administration and maintenance of MySQL database backend behind these applications where applicable. 3. Following Agile methodologies for projects. 4. Reverse engineering the site. 5. Upgrading the RightNow custom portal for different sites. 6. Provide technical guidance and design expertise for all IT internal apps to fit larger strategic and tactical initiatives. 7. Design and implement web interfaces using Ajax, XHTML, CSS, and JavaScript. 8. Good coding standards and work closely/provide guidance to other members of the team. 9. Interface with other teams to incorporate their innovations and vice versa.--
Team Leader 06/2009 - 01/2011
Trigma Solutions Pvt Ltd, Chandigarh, Punjab India
Industry: IT
I have been working in PHP/Mysql from the last 5 years. I have knowledge of PHP 5.0, Mysql, Javascript, Ajax, Jquery, HTML, DHTML, XML ,CSS, Core Java, ROR etc
Open sources like Joomla, Zencart, Oscommerce, Wordpress. MVC Frame work : Codeigniter, Smarty, CakePHP, Symfony, ROR (Ruby on Rails) Web services: SOAP, Nusoap--
Software Engineer 05/2008 - 05/2009
Impinge Solutions, Mohali, Punjab India
Industry: IT
•Code, test and troubleshoot programs utilizing the appropriate hardware, database and programming technology. •Refine data and format final product.
•Code, test and troubleshoot programs utilizing the appropriate hardware, database and programming technology. •Refine data and format final product. •Maintain and modify programs; make approved changes by amending flow charts, develop detailed programming logic, and coding changes. •Test and develop programming modifications. •Write new program code using prescribed specifications.--
Web Development Executive 03/2007 - 03/2008
Virka Infotech Services, Ludhiania, Punjab India
Industry: IT
PHP, MYSQL, HTML,CSS,XML,Javascript,Jquery
My Responsibilities:- 1 Test and develop programming modifications. 2 Refine data and format final product. 3 Write new program code using prescribed specifications--
PHP Developer 01/2006 - 03/2007
3dee Technologies, Ludhiania, Punjab India
Industry: IT
PHP,MYSQL,HTML,CSS,XML,Javascript,Open Source
My Responsibilities:- 1 Test and develop programming modifications. 2 Write new program code using prescribed specifications. 3 Follows project processes understands, defines and assesses completeness--

Punjab Technical University 08/2001 - 01/2004
Ludhiana, Punjab, India
Degree: Bachelor's Degree
Major:Information Technology
Minor:Commerce
BCA, Information Technology, Programming languages, Computer Networks, Computer Graphics, Discrete Maths

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