Highlights:Specialist systems support analyst for education and support N2 remote update in servers and clients with troubleshooting in computer lab network; Pre-sale of Dell products and solutions in the reading of notices, quotations and proposals for drafting documents in public notices; Physical and virtual server deployments with Hyper-V and Vmware hosts; P2v processes in small clients; Microsoft Certification MTA MTA Server Administration and MTA Security; Technical coordination of infrastructure personnel in large corporate events in the State of São Paulo; Ex: SBOT (orthopedics), SBP (pediatrics), SBCP (plastic surgery); Experience in technologies: Dell Servers corporate lines, Windows Server 2003/2008/2012, VMware and Hyper-V Hypervisor, Active Directory Deployment, User Management, GPO, SQL Server Installation, ACL, Application Virtualization, DNS, DHCP, Application Virtualization, FSRM, VPN, Terminal Server, Wireless CISCO Meraki, Kaspersky KESB, Pfsense firewall. I own App published in WindowsPhoneStore (WSG); Acting in groups of studies to divulge Microsoft technologies in face-to-face events and webcasts, posts in Technet and through the personal blog; Attendance at 1st and 2nd level of incidents, doubts and requests of users; SLA control; Emphasis on making decisions aimed at the best of the group; team spirit. Currently working on the dissemination of Microsoft technologies on personal blog brunosvieira.wordpress.com, posts on Technet, webcasts and live events.

Skills:it analyst, support IT Analyst, Microsoft Solutions, Windows Server

Goal:IT Analist for a multinational company

Certification:• MCP MTA Server Administration; • MTA Security Fundamentals; • Certified Kaspersky Endpoint Security Associate;

Honor:• Member of the Microsoft Technical Evangelists Group for Academic Audience Microsoft Student Partner since 2015

senior support analyst 01/2015 - 02/2017
GMUD ( HPE Partner), Sao Paulo, Sao Paulo Brazil
Industry: IT
I worked in a large HP partner in projects within large insurance companies and private banks in Brazil. Always with the intention of descending a team Leader focused on resilience seeking goals to satisfy all the team that worked with me in the projects
Itaú Moving Project (Rebouças) Team Leader Technical Validation Systems team; Support analyst; Itaú administrative centers in Brazil. Analysis of source location infrastructure from change to new critical environment destination poles of brokerage and operations desk; Deployment of telephone system in the help desk help desk (ITM) Implementation of telephone system in 400 machines; Daily reports and status to project managers; VDI Support S.O. Migration (CTO) Itaú-Unibanco Remote system support and deployment with the Itaú group VDI team with problem solving and attendance in a group specialist system; VMWare virtualization technology; Rollout PortoSeguro (Campo Eliseos) Change of the line of notebooks for new line; Installation, backups, and migration of the machines guaranteeing the continuity of the business.--
Support Analyst 02/2014 - 12/2014
MSTECH, Sao Paulo, Sao Paulo Brazil
Industry: IT Educational Solutions
My main function was to support all the wi-fi environment available in the schools of the City Hall of São Paulo for the faculty of the school and to present technical solutions of wi-fi signal improvements. it was a project of 10 months.
Implantation of expert systems in the laboratory and tablets in schools of the city of São Paulo. Face-to-face and telephone support using the CA Service Desk tool. Training and qualification of tool use for teachers and administrators of the PMSP. N2 support for remote updating of servers and clients with troubleshooting of computer labs;--
Pre-sales 01/2011 - 12/2013
TECHNOVIX, Vitoria, ES Brazil
Industry: IT Sales and Suport
I worked as a pre-sales specialist for Dell server solutions for small and medium businesses in the state of Espírito Santo
I worked as a pre-sales project for government biddings focused on Dell server solutions. Planning and implementation of corporate IT Infrastructure environment for small and medium-sized clients. Technologies: Dell Enterprise line Optiplex, PowerEdge, PowerConnect, Equalogic, Windows Server 2003/2008, Hypervisor VMware and Hyper-V, Active Directory, DNS, DHCP, Application Virtualization, FSRM, VPN, CISCO Meraki, Kaspersky KESB.--

Centro Univesitario Claretiano 06/2013 - 12/2016
Sao Paulo, SP, Brazil
Degree: Professional Degree
Major:Management Information Technology
Formed by the Centro Universitario Claretiano in information technology management