Highlights:Was able to work with one of the leading Healthcare company in the world, which is with United Health Care. Experienced with different healthcare accounts; Refill of medication, Insurance Benefits, Prior Authorization and Payment.

Skills:Customer Service, Multitasking, Enthusiastic

Goal:To provide a great customer service experience on each call, resolving inquiries and ensuring customer satisfaction with a passion for assisting others.

Certification:SAP Business One (Logistics and Financial) Huawei's Compute Cloud Services Huawei's Internet of Things and Applications

Honor:Certificate of Latin Honor

Customer Service Representative 01/2023 - 04/2023
Task Us, , Philippines
Assist customers in modifying their current reservations (cancellations and amendments). Sorting out any issues that may arise with bookings or reservations.
--
Customer Service Representative 05/2023 - 03/2024
Teletech, , Philippines
Received inbound calls from customers seeking assistance in locating providers, determining whether it is an in-network or out-of-network provider, assigning a provider to their account, and assessing whether the provider covers the specific procedure the customer needed. Advising customers about their eligibility for OTC (over-the-counter) benefits, prescription services, health services, and renewing active (gym and fitness) subscriptions. Provide details on the plan's benefits, including limitations and whether a particular procedure requires prior authorization.
--
Advocate 09/2022 - 12/2022
Optum Global Solutions, , Philippines
Answering inbound calls from health care providers, such as clinics and doctor's offices, and determining what kind of support the provider requires, such as benefit and eligibility, billing and payments, treatment authorizations, and benefit explanations. Verifying the order's status, processing the prescription refill, and providing the medication's expected delivery time. Validate if the facility is accredited as well as if it is a covered or non-covered partner for patient hospitalization
--

De La Salle Lipa 07/2014 - 03/2015
, , Philippines
Degree: Bachelor's Degree
Major:Nursing
Studied Bachelor of Science in Nursing

Login to view resume: Cristine Ilao CV -