Highlights:finish of MBA studies CFA certification CBAP certification PMP

Skills:financial analysis, project management, business analysis, PRINCE2, ITIL, CFA, CBAP

Goal:To become recognized leader in area of project and program management with focus on Business and financial analysis, to bring additional value in form of professionalism and efficiency to clients.

Membership:IT Service Management forum

Certification:ITIL PRINCE2

Regional Manager, Customer Solutions 02/2012 - current
Kuehne+Nagel, Vienna, Austria
Industry: Logistics
Solution owner of management information system for Eastern Europe region, managing B2B integration portfolio of projects, establishing and chairing regular status reviews, planning and organizing workload, managing cross-divisional IT teams, managing external client relationships, establishing and maintaining written and verbal reporting documentation to senior management, manage timely project deliverables within estimated budget, developing and implementing IT policies and procedures.
• Launched and managed ITIL Incident Management process implementation. Resulted in 90% processing time reduction (from initially required 8 emails per incident, reduced to 1 email notification). • Initialized and introduced formerly non-existing process of IT Change Management. Benefit was recognized and appreciated by both senior management and user community. Dan Cisar, MBA • Designed and introduced series of training sessions and workshops for corporate clients. Resulted in significantly increased product awareness across all Eastern Europe region. • Introduced formalized PRINCE II methodology together with extensive document management support system and used it for managing project portfolio. Welcomed by corporate clients, providing visibility to project status and progress. • Managed end-to-end EDI integration projects for several key accounts in Russia and Austria, Reduces overhead in Operations and administration by 60%. Estimated Project budget: EURO 1,000,000. • By careful analyzing of customer process flow, was able to uncover issues and promote solutions which resulted in new business opportunities with realized profit of EURO 300,000.--
Project Manager, Business Analyst 06/2005 - 01/2012
DHL IT Services Europe, Ltd, Prague, Czech Republic
Industry: Supply chain, Logistics
Managed implementation of warehouse management systems and integration into customer infrastructure. Provided superior service to blue-chip clients (Hewlett-Packard, Oracle, IBM, BMW). Provided excellent communication, acted as programme interface among stakeholders, planned, organized and executed extensive project portfolio objectives, provided support to all project teams, managed project documentation library, oversaw several multidimensional technology projects, successfully managed software development vendor relationship (outsourced to India).
• Planned, organized and managed portfolio of several warehouse management systems (WMS) projects for global key accounts across locations and continents (Europe, North America and Asia), comprising EDI integration, infrastructure, implementation testing, and user training. Estimated project budget: EURO 2,000,000; Project duration: 18 months. • Successfully introduced formalized ITIL Change Management process to all EMEA country organizations with focus on solutions development (used during project implementation). • Managed EMEA IT Services and Infrastructure Consolidation Programme migrating solutions and telecommunication services into central data warehouse in Prague, Czech Republic. Programme budgeted for EURO 5,000,000; Programme duration: 22 months. • Managed infrastructure sizing projects to prepare technology for increasing business and Operations requirements (forecasting turn-over to triple in upcoming years). Estimated project budget: EURO 1,000,000; Project duration: 9 months.--
Technical Quality Lead, Service Manager 02/2004 - 05/2005
Hewlett-Packard Europe, Ltd, Bratislava, Slovakia
Industry: IT
Leader of cross-functional teams (call center, server systems, network support), managed IT staff of 30 engineers.
• By strong leadership and day-to-day supervision, improved employee retention by 30%. Introduced individual development plans, quarterly reviews and training plans.--

University of economic studies and management 01/2006 - 12/2009
Prague, , Czech Republic
Degree: Bachelor's Degree
Major:Corporate Finance
Minor:Economy
Extensive studies incorporating not only economy studies but also finance and financial analysis.

Dan Cisar professional resume IT Director, IT portfolio manager