Highlights:Talented, bilingual problem-solver with 14 years of experience in IT, including 5 years designing and implementing POS solutions to permit credit, debit and other transactions related to electronic payment media for one of the largest convenience store operators in Mexico, with 11,000+ stores. Skilled in gathering requirements, analyzing “as-is” processes, planning “to-be” changes and implementing projects with measurable results. As bridge between business and technology, ensure requirements are clearly and correctly defined, alternative solutions are identified and evaluated and the resulting software is the best solution.

Skills:BABOK, RAD Studio, Delphi, Java, Business Analyst

Goal:Provide the best practices in Business Analysis to achieve the goals and objectives in time, scope and budget.

Membership:IIBA

Certification:Java Expert Developer (SUN-CJE2)

Business Analyst 02/2010 - current
CADENA COMERCIAL OXXO, Monterrey, Nuevo Leon Mexico
Industry: retail
Develop Business Analysis in projects like: Electronic Payment, BA Office, Lottery, Inventory Control.
Develop solutions to issues primarily related to debit and credit cards and other electronic payment media. Served on team that defined Business Analysis Office for OXXO, leading definition of artifacts and participating in design of BA process based on Business Analysis Body of Knowledge (BABOK). Evaluated and improved coaching of new Business Analysts to ensure consistent responses. Built upon systems created for POS legacy while at Spirit Ingenieria (see below) for new POS. • Added inventory control functionality to process for selling and activating gift cards. • Integrated biometric control function to POS using object oriented programming. • Served as business analyst for hybrid project to create OXXO’s own debit card. Designed processes for sale and activation of plastic card, plastic card reposition, recharge of card, withdrawal and integration of card as payment media. • Integrated functionality of lottery ticket machine into OXXO’s POS. • Coordinated activities with lottery company and OXXO’s internal departments. • Initiated unique, detailed analysis agreement signed by all parties to avoid misunderstandings. • Resolved issues with project to enable OXXO to receive deposit from a bank in phase I. Negotiations are underway to add other banks during phase II. • Analyzed system to enable electronic purchase of bus tickets for application to new POS.--
Business Analyst 12/2009 - 02/2010
Neoris, Monterrey, Nuevo Leon Mexico
Industry: Consulting
Key player in the definition of the BA Office.
Key player in the definition of the processes and artifacts to be used at the institutional level to perform and implement the Requirements Engineering best practices in all projects undertaken by Neoris.--
System Analyst/Business Analyst/Programmer. 05/2007 - 11/2009
Spirit Ingeniería, Monterrey, Nuevo Leon Mexico
Industry: Consultant
Assigned to Cadena Comercial OXXO account to POS legacy.
Assigned to Cadena Comercial OXXO account to POS legacy. • Developed effective middleware to enable buyers to recharge mobile phones at stores. Company now executes 1+ million TAE transactions every day across the country. - Orchestrated connection between MS-DOS software technology at POS and full Windows-based application and integrated new product into financial process. - Project increased sales in this area 20%. • Permitted stores to reduce cash transactions 19% by creating effective middleware to accept debit and credit cards as payment media and to automatically reconcile payments with bank. • Integrated pin-pad terminal with POS, ensured security and reliability of system and designed new workflow. • Created system that satisfies new financial regulations without requiring company to change POS in 10,000+ stores. • Led project to adapt middleware linking smart-card reader and POS so that stores could recharge public transportation payment card. • Coordinated functions of transportation company and OXXO internal departments for finance, POS and middleware. • Company now performs 6,000+ recharges per day with 98% effectiveness. • Reduced time necessary to purchase bus ticket and check seat availability at store from 5+ minutes to less than 2 minutes. • Solved issue with large transfer of data by redesigning workflow and communications, reducing number of messages between platforms. • Other bus companies are now eager to partner with OXXO.--
Project Leader 01/2003 - 05/2007
SILICE DESARROLLOS, Monterrey, Nuevo Leon Mexico
Industry: Services
Programmer, System Analyst, UML
Interpreted functional specifications (use cases) and analysis models and worked with development team and stakeholders to identify solutions. Administered requirements and managed change control. Performed UML modeling and design patterns and served as system programmer--
System Programmer 01/1998 - 12/2003
GRUPO ORSAN, S.A. DE C.V, Monterrey, Nuevo Leon Mexico
Industry: Gas Station
Implemented ULTRAGAS project to enable sale of gasoline using electronic cards.
Implemented ULTRAGAS project to enable sale of gasoline using electronic cards. Developed application to process and reconcile electronic transactions.--

Universidad Autónoma de Nuevo León 02/1991 - 05/1995
Monterrey, Nuevo Leon, Mexico
Degree: Bachelor's Degree
Major:Engineer
Control and Computation Engineer.

BA - Resume Business Analyst