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Elton Menezes

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Career Profile

Degree: Bachelor's Degree
Career Level: Entry Level
Occupation: IT and Math
Career Title: Computer User Support Specialists, Computer Occupations, All Other
Target Title: Systems Engineer, Mac OS
Skills: Mac , Jamf, Support, Systems; Apple Certified; Mac OS; Relationship Building; Technical Support; Mac administration; Mobile Device Management (MDM); Creative Problem Solving; Strategic Thinker; Strong Work Ethic; Customer Focus; Approachability; Drive for Results; Quick Learner; Excellent written and verbal communication skills;
Goal: To learn Jamf and obtain certifications in the same in order to manage and deploy Apple devices in an enterprise environment.
HighLight: Awarded Perfect Attendance while employed at Remote Software Solutions Private Limited
Certification: Apple Certified Associate Mac Integration 10.13 Apple Certified Support Professional 10.14 Apple Deployment Essentials Apple Deployment Workshop The Complete Final Cut Pro X Course (Beginner to Intermediate, Joe Parys, 12/2018) iPhone Specialty Level 6 Apple Support Communities Level 3 iCloud Specialty Level 2
Honor: First Place in Elocution Competition in 2013 conducted by Election Commission of India First Place in Inter School English Elocution Competition in 2010 organized by St.Clara's High School First Place at a Singing Competition in 2010 at St.Britto's High School Best Speaker in Inter-Class Debate in 2010 at St.Britto's High School First Place in Inter-Class Debate in 2010 at St.Britto's High School
Reference: verified employer only
Elton Menezes is Systems Engineer, Mac OS(IT and Math) from Mapusa,Goa India.

Experience


Remote Software Solutions Private Limited Porvorim, Goa India
Industry: IT
07/2018 - current
Systems Engineer
Technologies: Windows Server 2008/2012/2016 administration, MS Cloud services, Office 365, SharePoint, PRTG Software, ConnectWise, IQTrack, Skype, Skype for Business, Google Apps, Carbonite, One Drive, Citrix, VOIP, Systems Management and Security, Teamviewer,
1. Software installation, configure, test, and maintain operating systems and IT infrastructure (e.g. Patching). Manage, diagnose and troubleshoot issues (including account setup and overall product configuration) : server side of printers as well as file servers and folder permissions. Monitor performance of computer systems as well as address user queries and resolve issues on computer software/hardware operations. 2. Support of analysis and bug fixing processes as well as constant communication with users (Email, MS Teams, remote desktop sharing/ rdp) as well as providing assistance to clients for general operation of standard supported COTS software 3. This role includes or is similar to the following positions Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician and involves responding to L1/L2/L3 tasks/incidents too. 4. Conduct computer diagnostics to investigate and document assets, configurations, as well as processes and provide sound technical solutions (Break/fix for Mac OS, Win 7/Win 8/Win10, LAN, WAN, VPN, WiFi, Printers, Scanners, smartphones etc.). 5. Provide support, updates on project progress, and escalate issues as required using ticketing systems (ConnectWise and IQTrack), as well as over the phone in a respectful and professional manner. Create new hire accounts (Incident/Problem, Request, Change management). 6. Read technical manuals, research, confer with users, or conduct computer diagnostics to investigate, documenting assets I.T. Systems and Standard Operating Procedures, configurations and processes and writing resolutions, identify solutions to software issues or to provide technical assistance and support. 7. Minimum WPM (Words per minute) of around 49. 8. Ask customers targeted questions to quickly understand the root of the problem, performing password resets and provide executive Support Experience, password resets and AD unlocks. 9. Use networking fundamentals to diagnose connectivity issues (wired and wireless(a/b/g/n/ac), WPA/WPA2,), ethernet (IPv4), firewalls, switching), network tools (Ping, Trace route, NSLOOKUP etc.). 10. Assist in monitoring local and cloud-based servers, services and network operations and use SaaS environments.

Education


Agnel Institute of Technology and Design Mapusa, Goa, India
07/2014 - 07/2018
Degree: Bachelor's Degree
Major:Computer Engineering
Dissertation: Weather Analysis using Twitter Data (Engineering and published a paper on IJSRD) http://www.ijsrd.com/articles/IJSRDV6I40818.pdf Worked on "Weather Analysis using Twitter Data" as a Final Year Project during Engineering and published a paper on IJSRD (International Journal for Scientific Research & Development)

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