Highlights:

Skills:Programming, Mathematics, Physics, Java, SQL, Helpdesk, communication, Management, Customer Service, R programming, C#

Goal:My career goal right now is to secure a more long term solution to remain in the United States, preferably a H1B visa or green card. I would like to get sponsorship with a respected company here in the US where I can break into a more challenging aspect of the IT industry. Preferably, an entry level programming position.

Management and IT intern 10/2016 - current
Larimer Group, Denver, Colorado United States
Industry: Restaurant IT
This internship focused on developing my management and communication skills as well as developing my IT skills by working on the Aloha and Compeat software.
• Integrating Compeat accounting software and reconcile the accounting software with the Aloha software. Make any necessary changes to map the links between the missing information. Specifically, this refers to code needed from Aloha to enter into Compeat so the two programs are linked. • On-going training with Compeat site admin, one on one training sessions bi-monthly. • Maintain/manage the database and input initial inventory items. The database is used for 23 other sites so it is important to make sure all entries are accurate and kept updated. • Analysing weekly reports in order to find and fix any discrepancies found between the two software.--
Technical Support agent 04/2014 - 08/2014
Zenimax Studios, Galway, Ireland
Industry: IT and Tech Support
Handling tech support tickets and resolving customer issues via instant message, email or phone.
• Provided troubleshooting to customers account, billing, in-game or technical issues and addressed customer complaints by phone, email or instant message. Began as a tier III agent but was promoted to a tier I within 6 weeks. • Handled technical troubleshooting within an enterprise environment, including system crashes, graphical issues, installation problems. Engaged and tracked Priority 1-3 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of tickets. • Handled between 10-30 tickets per day depending on workload with an 85%+ customer satisfaction rate.--
Helpdesk 11/2014 - 07/2016
Palomar ltd, Galway, Ireland
Industry: IT
Handling helpdesk tickets, maintaining and updating hardware/software in the office and managing company email and facebook.
• Maintained and updated the software Onetap Hospitality POS System. This could be done remotely or by each individual computer. All computers used a Windows XP OS. • Performed all troubleshooting and repairs on any technical hardware/software issues encountered by users. Communicated well with the Onetap product service team. • Built new user workstations and performed any maintenance required. • I was in charge of managing the company email, Facebook and addressing all customer queries and complaints via email, instant message or phone. • Worked with Microsoft Excel, Word, PowerPoint and Skype on a daily basis.--

National University of Ireland, Galway 09/2011 - 06/2015
Galway, - Please Select -, Ireland
Degree: Bachelor's Degree
Major:Information Technology and Computer Science
Minor:Mathematics and physics
IT and computer Science degree. Modules include: Software Engineering, Advanced Professional Skills, Systems Theory, Modern Information Management, Machine Learning & Data Mining, Computer Security & Forensic Computing, Artificial Intelligence, Distributed Systems & Co-operative Computing, Real-Time, Systems Graphics and Image Processing, Programming I, II, III, Maths and Physics

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