Highlights:Improved CPD infrastructure Improved backup environment Successfully negotiated service contracts with data link companies, improving connectivity and lowering costs Creation the company’s business plan with focus on the combination of technology and entertainment. Increased productivity, efficiency, and customer service quality, including maintenance of the operational function

Skills:Network, System Admin, Portuguese Speaker, IT Management, Backups, Customer Support

Goal:Be recognized professionally and become a manager or director

Certification:MCP COBIT Security +

SysAdmin Tech Leader 09/2014 - 06/2016
In Press Porter Novelli, Rio de Janeiro, RJ Brazil
Industry: Press Media
Primary responsibilities: to lead the team; customer support and manage the network environment and servers.
Achievements: • Improved daily routines, supporting existing procedures and environment documentation. In this role, exercised a mixed position that included coordinating the area and the technical work itself. • Improved CPD infrastructure through implementing aerial cabling. • Improved backup environment with new scheme; restored agility and lowered the yearly tape cost by 20%. • Successfully negotiated service contracts with data link companies, improving connectivity and lowering costs by 10%. • Established procedures for process improvement and implemented change management. • Introduced a new strategy that resulted in considerable improvement in customer service satisfaction. • Worked with developers designing features for a web application for Service Orders.--
Consultant 02/2013 - 05/2014
Enjoy Entretenimento Café, Rio de Janeiro, RJ Brazil
Industry: Entertainment
? Primary responsibilities: to work in partnership with clients and outside vendors, providing sound advice on how IT can drive their business to successfully meet their goals and overcome current challenges; to improve overall structure and efficiency of all IT systems.
Achievements: • Created the company’s business plan with focus on the combination of technology and entertainment. • Developed features to withstand the operation requirements, such as programs to monitor the equipment usage time. • Created a products portfolio and the company logo, as well as contributed to solutions for the interior layout, increasing customer’s interest and loyalty. • Proven record of increased customer acceptance, which resulted in exceeding sales plan. • Created innovative solution for customer retention through a loyalty program, increasing the profit margin by 25% when compared to the previous semester.--
Data Center Analyst 08/2009 - 04/2012
Level 3 Communications, Rio de Janeiro, RJ Brazil
Industry: Data Center & Communications
Primary responsibilities: to provide computer support, consolidate and decipher information; to conduct risk assessment analyses and deliver results that indicate opportunities for business growth.
Achievements: • Increased productivity, efficiency, and customer service quality, including maintenance of the operational function. Was openly recognized through bonuses and gift certificates. • Displayed consistent reliable performance in a fast-paced environment, recognized through positive reviews and awards. • Provided support for virtual environments in VMware Operating systems like Windows Server, Linux and Unix. • Worked on backup management and Data Center security compliance, successfully championing initiatives that included access control, racks cooling solution, and multi factor authentication--
Infrastructure Analyst 04/2008 - 07/2009
EDS, an HP Company - Rio de Janeiro, RJ, Rio de Janeiro, RJ Brazil
Industry: Outsourcing
Primary responsibilities: network administration and backup management; supervision and management of Windows Servers and virtualized environment with Hyper-V, as well as domain users and SQL Server.
Identified recurrent problems due to limited performance of some servers. Utilized extensive hardware knowledge to introduce and implement upgrade plan at minimum cost, leveraging virtualization and resulting in better use of physical space. Implemented solutions for slow logon processes, DNS query, and others.--
Command Center Operator 03/2007 - 03/2008
Atos Origin / TIM Brazil, Rio de Janeiro, RJ Brazil
Industry: Telecom
Primary responsibilities: to contribute as part of the monitoring and incident response teams; to monitor the entire enterprise environment (database, communications, links, services, etc.); to manage the following systems: OpenView, Control-M and Nagios; backup management, tape retention and restoration in the EDM system.
Successfully addressed and resolved system issues within a minimum timeframe. Implemented change management by creating a task rotation system, encouraging knowledge exchange amongst the professionals.--

Estacio de Sá University 03/2007 - 07/2017
Rio de Janeiro, RJ, Brazil
Degree: Associate's Degree
Major:IT Management
The Associate´s Degree in Information Technology Management (IT) acts in the management of human resources and physical and logical infrastructure of the organizational environments.

Felipe Resume IT Resume