Highlights:I have an experience of 9 years into marketing and 10 years of IT services.

Skills:MS Exchange, Active Directory, O365, Backup and Restore, Blackberry

Goal:To server the organization to my best capability and knowledge. Build Customer relationship and support the customers to be available 24/7 with high availability.

Membership:NA

Certification:Microsoft Exchange Certified Solutions Expert – Messaging (Exchange 2013) VMware Certified Associate - Data Center Virtualization VMware Certified Associate - Workforce Mobility VMware Certified Associate - Cloud

Honor:NA

LEAD - Microsoft Applications and Virtualization 02/2014 - current
Secure-24 LLC, Hyderabad, Telangana India
Industry: Information Technology
A Team Player with experience in Server Support for over 10 Years. Proven leadership skills involving managing, developing and motivating the team to achieve the objectives and SLAs. Good analytical, design and problem solving skills. Highly dedicated to maintain quality standards. Ability to detect and rectify problem areas effectively.
Manage Exchange servers hosted at the Data Centers. Managing Monitoring and Administer mail servers Exchange server 2007, 2010, 2013, 2016 and SPAM Gateways (Symantec Mail Gateway, Proof Point). Monitoring Postini (Spam filter). Configuration and troubleshooting network services such as DNS, DHCP and Active Directory, as well as maintain spam/antivirus protection (SMG), and server performances. Sound familiarity with Windows 2008/2012 at the user level, including user and application installation. Familiarity with Microsoft Office, printing, and Windows networking. Sound familiarity on VMware and latest virtualization technologies. Advanced ability (building and configuring machines, hardware troubleshooting). Strong communication and people skills, both written and verbal. Proven record of reliability, the ability to perform under time constraints, and good judgment under pressure. Install Rollups and patches for different customers on the Exchange servers. Windows DNS, DHCP, GPOs, Ability to understand the current architecture of the environment and suggestions to improve the performance. Advanced ability in Windows server 2008, 2013 and Microsoft Active Directory. Has ability to write PowerShell scripts to automate jobs or generate reports. Ability to maintain a reliable and methodical approach to support and documentation. Ability to work independently and as part of a team. Experience to transition process and task along with analysis and designing of the transition plan. Monitoring Servers by checking the system and application logs through the monitoring tools and software. Mailbox Management, Monitoring Queues, Mailbox Movement. Mails are not routing and the queues are piling up. Mails are not being delivered to the end user. Migration- Exchange 2003 to 2007 and to 2010 and 2013 Windows Clustering. Mails to be restored from the Backups by importing to a .pst file. Administration of mailboxes. Installation and configuration of Exchange clients. Restoring mails & mailboxes. Monitoring of Exchange server and backups. Disclaimers creation and modification.--
Senior Analyst 05/2011 - 01/2014
Deloitte, Hyderabad, Telangana India
Industry: Information Technology
Assess IT requirements of the organization in terms of software, hardware and other peripherals / products, and handle procurement of the same. Responsible for all day to day operational issues with respect to IT Infrastructure which includes Network, Hardware, Applications for all the Stores Preventive and pro-active measures to ensure maximum uptime of the IT equipment.
Mainly involved in the Administrator for DELOITTE LLC, Servers and all Messaging Related issues with more than 200,000 mailboxes across the globe. Provide application related issues and monitor the network across the globe and providing high availability for all the applications. Act as a single point of contact for issues reported by the firms. Contact the appropriate teams to get the applications back up and running. Troubleshoot the email issues reported by the business firms. Also provide support for all Microsoft products (specialized in MS Exchange issues). Involved in providing Training of new joiners.--
Technical Support Ananlyst 05/2006 - 12/2010
GENPACT, Hyderabad, Telangana India
Industry: Information Technology
Worked in GENPACT IT Services from May 31, 2006 till Dec 22, 2010 as a Technical Support Analyst, providing support for users of GE Healthcare and maintaining the GENPACT Services standards on First Call Resolution, later moved to Penske as a Technical Support Specialist and then moved on to GE Money Exchange Services as a Senior Engineer.
Mainly involved in the Administrator for GE Money Exchange Servers and all Messaging Related issues with customers with more than 80,000 mailboxes in each region of EMA, AME and APAC Troubleshoot the issues reported by customers using the RSA tokens. PIN reset, synch, password expiration and token lost issues to be worked with the appropriate team. Requisition of new tokens, shipment and assignment of tokens to the specific users. Involved in troubleshooting VPN (Virtual private network) issues faced by users at Remote Levels. Also provide support for all Microsoft products (specialized in MS Exchange issues). Involved in Training of new joiners. Awarded the Best Technical Person for the year 2008 by the Client (PENSKE).--
Senior Marketing Manager 01/1998 - 01/2006
Naveen Cellular, Adilabad, Telangana India
Industry: Telecommunications
Received SHVOC from the stakeholder with this statement, “Hardworking and Persistent. Accepted and fulfilled his deliverables on managing the Global Knowledge Base in spite of handling his core responsibility as an analyst”. Received Three Bronze Awards for the best Performance in end user satisfaction.
Worked as Senior Manager Marketing for Naveen Cellular from Jan 15th 1998 – Feb 28, 2006. Started the career as a Freelancer and then got on to the pay rolls of Naveen Cellular. Worked as a marketing executive and then promoted as the senior marketing executive and then promoted as the Manager of the Franchise. Day to Day activities include the marketing of the new products, new tariffs both prepaid and postpaid. Tracking of the users and respond to the calls for technical issues and billing issues. Keep an account of the corporate accounts and new connections, billings issues, correction of the billing amounts and help regain the customers. Launch new schemes and rewards to the sales executives. Always keep a track of the competitor’s schemes to market our products well. Bring in new clients and users under the network by healthy marketing and converting them. Act as a mediator between the organization and the clients with any issues that arise of billing, communication and network issues. Try to solve it as efficiently as possible.--

Degree College for MEN 06/1993 - 07/1997
Adilabad, Telangana, India
Degree: Bachelor's Degree
Major:Commerce, Economics and Business Management
Minor:Civics
Graduated from the College with the subject Major as Commerce. Economics and Business Management wee the majors and Civics, English and Hindi were the minor subjects.

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