Highlights:Promoted for the onsite visit to the US Cellular Data Center at Schaumburg, IL of 5 days to install and troubleshoot high CPU issue of 100 Radware DefensePro device (DDOS Mitigator with IPS) by Radware Inc. in Oct 2015.

Skills:

Goal:To build a long-term career in IT/ Networking with opportunities for career growth.

Membership:IEEE Member Since 2009

Certification:CCNA, Expiration Date: 12/2018 CCNP SWITCH: Expiration Date: 04/2019

Honor:Awarded a merit-based scholarship of $4000 from NYU Poly Graduate Center for the academic year 2011-2012. Won 2nd prize in Project Presentation in Symposium, Mumbai conducted by International Society of Automation.

Technical Support Engineer 10/2016 - current
Qualys, Pune, MH India
Industry: Computer Networking
Providing Technical Support to the Qualys Cyber Security Solutions.
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Tier 2 Technical Support Engineer 10/2013 - 11/2015
Radware Inc., Mahwah, NJ United States
Industry: Computer Networking
Provided technical support to all Radware products to the customers globally.
As a Tier 2 Technical Support Engineer I was responsible for providing Technical Support to all Radware devices including Application and Network Firewalls, Web Application Firewall (WAF), Application Delivery Controllers, Application Load Balancers, Link Load Balancers, CheckPoint DDOS Protectors, Intrusion Prevention Systems (DefensePro), Security Devices, SSL off loaders, Software Defined Networking (DefenseFlow) to the customer’s globally over phone and WebEx session. Also, responsible for handling service request and resolving technical issues in a timely manner and escalating the service request to Tier 4 and R&D whenever needed.--
Graduate Assistant 10/2011 - 10/2012
New York University, New York, NY, NY United States
Industry: Education and Graduate School
Graduate Assistant under Prof. Nirod Das and Prof. E Wolf
Responsible for data entry using typesetting software, Latex for designing the technical and scientific documents in the form of PDF file format. Helped Prof E. Wolf in writing and publishing his upcoming book by providing him with relevant technical information from IEEE journals. And had many business communications with Ms. Jessica White, Oxford Press UK about publication permissions and policies on behalf of my Professor. Voluntarily designed and troubleshoot entire TCP/IP lab for the undergraduate students throughout their semester with configuring 30 RedHat Linux workstations, configuring 4 Cisco 3275 Switches for VLAN, VTP and STP and 2 Cisco 2801 Routers with dynamic routing protocols such as RIP, EIGRP, OSPF and BGP each time.--

University of Mumbai 10/2006 - 06/2010
Mumbai, MH, India
Degree: Bachelor's Degree
Major:Electronics and Telecommunication Engineering
Graduated with Bachelor of Engineering in Electronics and Telecommunication Engineering

Technical Support Engr Resume Network Support Engineer