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Henrique Ogura

Contact Henrique Ogura
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Career Profile

Degree: Bachelor's Degree
Career Level: Fully Competent
Occupation: Management
Career Title: Managers, All Other
Target Title: IT manager, IT leader
Target Locations: Grapevine, TX , Southlake, TX , dallas, TX
Skills: Manager, leader, director; IT leadership; IT operations; IT senior leader; IT Leader; IT Manager; IT Director;
Goal: IT Senior Leadership IT Operations & Infrastructure Management Project Management People Management
HighLight: Ultimately responsible for IT availability, IT asset and infrastructure, cost optimization, IT Projects, Vendor Management (SLM), IT Governance, Information Security and Technical decision making. People manager focused on developing talents.
Membership: PMI Org.
Certification: PMP, Cobit and ITIL
Honor: Pragmatism and people leadership recognition at Votorantim Cimentos
Reference: verified employer only
Henrique Ogura is IT manager, IT leader(Management) from Sao Jose dos Campos,SP Brazil.

Experience


Votorantim Cimentos São Paulo, SP Brazil
Industry: Building & Materials, Construction
05/2014 - current
Head of IT Operations
Ultimately responsible for IT availability, IT asset and infrastructure, cost optimization, IT Projects, Vendor Management (SLM), IT Governance, Information Security and Technical decision making. People manager focused on developing talents.
Reduced unsuccessful SAP changes applied in PRD in 35% since 2014. Increased customer satisfaction from 2.5 to 3.78 (out of 5) in 2015 and again in 2018. Created a holistic view of all IT Asset management, cost avoiding +US$ 500k year in 2016. IT Asset Management: Team responsible for managing all IT equipment, printers, laptop & desktop computers, SFA tablets, corporate cellphones, videoconference, network devices, servers, HT radios and software licensing. This team managed to reduce more than 30% in “lost equipment”, ZERO compliance issues in the SAM audits and saving money by repurposing IT assets. Also contributed to the environment by cleaning the IT inventory in more that 10 tons using Green IT. Cost Optimization and Vendor Management: Team responsible to identify optimization and cost opportunities within IT vendors, also responsible for managing all IT vendors through SLM, making sure agreed SLAs are met. Main achievements, US$ 1MM reduction in 2016 and US$ 1.5MM in 2017, also we increased the scope of our main vendors not impacting our IT availability. IT Operations: Team responsible to guarantee our availability of services and infrastructure, focused on performance as well. This team is located in different states of the country to support regional needs. Main achievements, 99,99% business operations availability. MTTR & MTBF report for all critical applications, getting our relationship with the business closer. Technical Management: Responsible for standardizing all network and servers configuration, supporting the digital acceleration and growth. Also responsible for managing Problem & Change management, working close to vendors for RCA creation, guaranteeing long term actions are implemented to avoid incidents, recurrences and unplanned outages in our mission critical systems. Infrastructure projects: Responsible to define and implement infrastructure projects based on our sustaining and transformation plans. Big focus on implementing infrastructure to address regional and Datacenter needs to improve availability and performance. Also, to reduce costs and making decision on Cloud X “On premises”. Innovation X Organic growth is also part of this team’s routine.
Embraer Sao Jose dos Campos, SP Brazil
Industry: Aviation
08/2013 - 04/2014
Senior Business PM
Responsible for the project portfolio of the commercial aviation cust. support area, developing solutions for aircraft health (AHEAD PRO), fuel efficiency and the digitalization of the Quick Reference Handbook (eQRH). Using DEVOPS and Scrum methodologies.
Responsible for implementing mission critical projects for the Commercial flight operations businesses. Focused on managing value added projects to our customers, from specs to implementation and assisted operations using PMI and SCRUM good practices. I was also responsible for the Ahead PRO, a tool that shows our customers’ airplanes health real time avoiding failures with a proactive maintenance approach.
Mars Global Services (M&M´s) Guararema, SP Brazil
Industry: Food
04/2011 - 05/2013
Global IT Manager - Storage & Backup
Responsible for Storage & Backup technologies around the globe, developing teams in China, Russia and United States. Responsible for availability and capacity for SAP and Legacy Systems.
Globally responsible for all technology on a corporate level managing over 2 Pb of data and over 10 associates and vendors across the board. Responsible for local and global budget with average amount of US$ 10M. Responsible for reducing 65% of Critical Incidents under my functional responsibility. Managed the Cost reduction + SLA improvement project on an EMC storage support contract saving U$ 1 Million dollars in a U$ 1.9 Million contract (59% reduction) and SLA improvement on time response and increasing inventory scope. Managed the cost avoidance project that addressed +U$ 800k in new storage and VTL purchases by housekeeping existing infrastructure and providing customers the ability to grow for more 2 years (organic growth). Managed the Storage & Backup performance improvement project addressing backup completion and Storage response time for critical applications (average, 45% reduction). Managed and implemented the investment of US$ 850k project in the new short/middle term backup infrastructure while providing more reliability, capacity and performance for customers. Sponsored official technical training for associates to leverage technical skills and develop talents. Managed the Transition project of the Storage & Backup support model from USA to Brazil, Russia and China. Hiring and staffing the teams and covering Americas, Europe and Asia time zones. Globally Responsible for people development contributing to the MARS talent pipeline. International Experience Managed EMC Support transition project to a 3rd Party support Location: Mount Olive (NJ) – USA Period: 11/18/2012 to 12/01/2012. Managed Disaster Recovery support project and vendors SLA meetings. Location: Mount Olive (NJ) and Exton (PA) – USA Period: 03/08/2012 to 03/20/2012. Responsible for transitioning the former Storage manager for Americas previously played in US to the Global Storage & Backup Manager in Brazil Location: Mount Olive (NJ) and Exton (PA) – USA Period: 06/04/2011 to 06/24/2011.
Jonhson & Johnson Sao Jose dos Campos, SP Brazil
Industry: Healthcare
10/2010 - 04/2011
Senior Project Manager
Managed the transition of the Payroll systems from SAP to a local vendor (FPW).
Transitioned the payroll application from a 3rd party vendor in US using SAP to internal employees in Brazil using the FPW tool from LG systems. Managed regular meetings with executives across the board to guarantee project timeline, budget, scope and quality. Supported the implementation of the payroll application in Brazil for a flawless transition to end users and employees. Negotiated with internal and external areas, technology and business to guarantee that all project scope was implemented on an optimized fashion.
IBM Campinas, SP Brazil
Industry: Technology
04/2006 - 09/2010
Senior Delivery Manager
Delivering IT services and solutions for various customers: The Gap Inc, Whirlpool and IBM. Also managed the Problem & Change global teams.
Leveraged a global, multi-billion support contract with Whirlpool by addressing customer satisfaction issues locally (in Brazil), redesigning the support personnel mind set and working close to the customer, to identify opportunities and address technical issues within their environment. Overall functional manager for all support areas representing IBM to the customer, managing and coaching 3 Service Delivery Managers and 4 Project Managers in their support and project activities. Managed all local technical changes to avoid customer’s business disruption and Critical incidents caused by change.

Education


UNISA - Universidade Santo Amaro São Paulo, SP, Brazil
01/1997 - 12/2001
Degree: Bachelor's Degree
Major:IT Scence
Bachelor´s degree in Computer Science

Resume(verified employer only)

Henrique´s Resume IT Leadership, IT Manager, IT Leader

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