Highlights:

Skills:

IT Consultant - Operations 08/2013 - 12/2023
United Nations - MINUSMA, Bamako, Mali
The United Nations Multidimensional Integrated Stabilization Mission in Mali is a UN peacekeeping mission in Mali. A mix of 11,200 military personnel, 1,440 police and over 200 Civilians, the mission was established to help stabilize Mali. I work in the Field Technology Section (FTS).
• Serves as the primary contact to support internal (FTS), other end users, and IT operations. • Manages assigned support requests through to completion. • Responsible of configurations for Telecommunication Equipment, Switch, Router and Firewall administration, upgrades, and support • Where applicable, prepares and maintains a schedule of maintenance and servicing of FTS equipment under my responsibilities. • Installs and configure specific ICT software required for business use. • I undertake user account administration tasks. • As a Leader of the Service Desk (Regional HQ - GAO), participate in the daily / weekly support roster, as necessary. • Support the Asset Manager with inventory of hardware that has been issued or returned when required. • Participate in the daily management of issues and support/service requests through ineed (Ticket Management). • Continues support to the organization’s users on the Microsoft 365 platform. • I motivate, manage, train, coach, and mentor new colleagues in my unit to deliver excellent customer service to exceed client expectations. • Document actions taken in the resolution of issues. • I support users during the initial delivery of any hardware under my responsibilities. • I manage and administer Active Directory and provide Level II support. • Any other duties as assigned.--
IT Officer 10/2008 - 07/2013
Engen Ghana LTD, Accra, Ghana
Engen Ghana Limited is an Oil Marketing Company (OMC) which specializes in products in petroleum retail and supply, with about 20 employees. I was the manager of the IT operations to support the business objectives with my duties below.
• Managed Active Directory • Responsible for operating systems hardening, security patch management. • Responsible of configurations for Telecommunication Equipment, Switch, Router and Firewall administration, upgrades, and support • Service Desk management • Managed Windows Server and Windows Desktop/Laptops operating systems and hardware. • Managed storage arrays and implement/test disaster recovery plan. • Implemented approved network security policies across all the three regional offices and HQ. • Design and implement a robust Cyber Security system including protections against malware, phishing, and viruses. • Deployed and administered a Cyber Security Awareness Training program. • With the support of Engenoil HQ in Cape Town, we implemented and facilitated corporate guidance, SOPs, standards, and roadmaps for the LAN, WAN, satellite and wireless technology optimizations. • User access control for network resources. • Daily, weekly and monthly data backup • Monthly security tips for users • With collaboration with the ISP, we consolidated, finetuned and integrated traffic statistics of Engen Ghana regional offices and HQ offices ISP’s monitoring systems to better assess remote sites capacity requirements, utilization and metrics to help decision making on network requirements and polices. • Carried out maintenance of Wide Area Network (WAN) and Local Area Network (LAN) across the three regional offices, including installation and configuration of network hardware. • Advice on purchasing of computer hardware. • Hands-on technical training and problem-solving skills. • Ability to perform with minimal supervision, and work under pressure. • Ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment.--
Support Service Technician 07/2003 - 08/2008
CIS Ghana. LTD, Accra, Ghana
Industry: IT Outsourced Company
Computer Information Systems (CIS) Ghana LTD, is an outsourced IT company providing various IT support to its clients. It had about 50 employees and below were some of my duties.
• Served as the primary contact to support internal company end-users, and IT operations. • Troubleshoot, analyse, resolve, and accurately documents various technical problems and resolutions (i.e., software, hardware, and company-specific applications) • Provided IT support for the corporate environment – maintaining hardware, software inventories • Provided IT support for speciality systems • Administration of Microsoft Exchange • Worked closely with Network managers to troubleshoot and resolve technical issues • Lead and assist with IT projects including new IT system implementations and upgrades • Project manage IT initiatives including new IT system implementations and upgrades • Applied analytical skills to solve complex technical problems and recommend alternatives • Established and maintained effective working relationships and good customer service • Ability to juggle multiple priorities, change & adaptability in fast-paced environment • Effectively communicated complex technical issues both orally and in writing • Established and maintained effective working relationships with company staff, vendors, and business partners--

University of Liverpool 09/2018 - 07/202
Liverpool, , United Kingdom
Degree: Master's Degree
Major:MSc in Cyber Security
Developed a solid foundation and progressive knowledge in cybersecurity which will propel me to excel in any cybersecurity post and organization I will work for.

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