Highlights:Dufry Group, Store Team Manager, Apr 2014-current job American Airlines, Security Agent, Oct 2013-Mar 2014 ETS, TOEFL iBT administrator, Feb 2007 - Sep 2013 Syntek Global Inc. Business Venture, Sep 2009 - Jan 2013

Skills:Customer Service, Communication, English-Spanish Translation

Goal:My objective is to help companies with my experience in Customer Service and Group Management both in English and Spanish. I can also make myself understood in Portuguese. I can lead teams and help them to achieve goals as well as understand high-standard protocols whenever is required. I believe that respect, tolerance, and a high level of communication are essential to produce top results.

Membership:DUFRY Store Manager Translation ProZ.com Eng-Spa

Certification:Neuro-linguistic Programing, Universidad Católica, Santiago, Chile Certified ETS TOEFL iBT Administrator Business Administration (Foreign Trade)

Honor:Interpreted for Elder Jeffrey R. Holland ETS TOEFL Administration recognition Returned LDS Missionary

Store Team Manager 04/2014 - current
Dufry, Santiago, Metropolitan Chile
Industry: Retail
Supervises and coordinates the efforts of sales teams, brand representatives, stock personnel and other associates, in order to provide the best experience to our customers.
Daily distributed and coordinated teams and tools to provide the best service possible to our customers at the international departure stores. Assisted different areas whenever needed and reported goals and incidents to Chief Management.--
Bilingual Agent 10/2013 - 03/2014
American Airlines, Santiago, Metropolitan Chile
Industry: Airlines
Bilingual Agent for American Airlines
Managed and controlled the flow of passengers at the international departures check, for the revision of carry-on baggage. Also, inspected internal and external compartments of aircrafts Boeing 767 and Boeing 777 of American Airlines and Qantas under strict security protocols.--
Brand Representative 09/2009 - 01/2013
Syntek Global Inc., Santiago, Metropolitan Chile
Industry: Combustion Additives
Business Venture
Obtained accreditation certificate processed by SGS Chile for a diesel fuel additive produced in Draper, Utah in order to meet Chilean fuel standards A-1 for its regular commercialization in the country. Held meetings with related entities and actively participated and held conference-call meetings with high representatives for project of exclusive representation of diesel fuel additives and industrial filters of Syntek Global Inc.--
Project Manager 02/2007 - 09/2013
Tronwell Downtown, Santiago, Metropolitan Chile
Industry: Language Testing Services
Project Manager and TOEFL iBT Test Center Administrator
Led three certification processes during 2008 and 2011 with American company ETS based in New Jersey, USA in order to open three new language laboratory testing centers. Two in Santiago and one in Rancagua, Chile. Ran the administration and was in charge of the Customers Service Department for five consecutive years leading the region for the quality of service provided.--

Universidad Tecnologica Vicente Perez Rosales 03/2000 - current
Santiago, Metropolitan, Chile
Degree: Bachelor's Degree
Major:English-Spanish/Spanish-English Translation
English-Spanish/Spanish-English Translation and Language Interpretation

Login to view resume: Ivan Perez -