Highlights:

Skills:product management, project management, client delivery, ITIL, user experience, support, ux

Certification:ITIL foundations

Product Manager 03/2015 - current
Hewlett Packard Enterprise, Taguig, NCR Philippines
Joined Hewlett Packard Enterprise’s first Automation Center of Excellence team to lead automation projects that would improve productivity and save dollars’ worth of workforce for HPE’s global delivery centers in the Philippines, India, and Poland.
? Drove product strategies and recommended innovation solutions for effort reduction and process improvement for the company ? Spearheaded product development and successful launch of 20 products that have saved over USD 30,000 monthly for multiple HPE cost centers ? Met product goals by ensuring that the requirements are clearly defined and prioritized accordingly based on business need and value ? Established better design practices for the team in order that improved the user experience of the product along with its quality which resulted to increase of new customer acquisition by 20%--
Service Operations Manager 06/2014 - 03/2015
Hewlett Packard Enterprise, Taguig, NCR United States
Negotiated and maintained the terms and conditions between HP as an IT service provider and the client through Service Level Agreements. Mediated between application business owners on the client’s side and the support teams. Conducted monthly presentations of the services and application’s key metrics.
? Managed the quality of service of 3 inventory applications’ key performance indicators (KPI) or key metrics by adhering to the service level agreements and maintained scorecards to track key metrics for each functionality of each application ? With the use of ITIL best practices, initiated and implemented service improvement plans to improve both application and service reliability resulting to above-target Quality of Service (QoS) scores of 98% ? Spearheaded small-scaled projects related to the applications. Heavily involved in resource allocation, cost negotiations, and project communications--
DevOps Engineer 05/2011 - 05/2014
Hewlett Packard Enterprise, Taguig, NCR Philippines
Utilized business process knowledge in order to resolve application incidents or issues. Coordinated with other support teams to resolve issues. Contributed to the system’s reliability and stability through incident management, problem management, and change management.
? Demonstrated technical and business-logic mastery of applications by having resolved 60 out of 300 issues per month while adhering with the service level agreement between HP and the customer ? Resolved data quality incidents/issues by data comparison through SQL in various databases ? Increased team productivity by developing 10 innovative tools to automate manual processes – saving the company approximately USD 6,000 per month and improving the quality of service starting 2013 ? Improved capability of the team by mentoring all team members, administering knowledge transfer sessions, and documenting 50 highly complex issues which contributed to the team’s consistent delivery of outstanding services--

University of Asia and the Pacific 06/2007 - 03/2011
Pasig, NCR, Philippines
Degree: Bachelor's Degree
Major:Information Technology
The University of Asia and the Pacific (UA&P) is a private, not-for-profit institution of higher learning that offers some of the most outstanding academic programs in Asia. It provides a powerful combination of liberal education and professional specialization. The formation of UA&P students is facilitated by an environment conducive to learning, qualified and dedicated teachers, a superior faculty-to-student ratio, and well-maintained facilities.

Jestine Tomas, PM/BA Product Manager, Business Analyst, Technical Support