Highlights:

Skills:customer service, leadership, communication, Linguistics

Legal Assistant - Chinese Language Specialist 10/2019 - current
VACO SF, on site at Google, AUSTIN, TX United States
-Analyze and organize incoming legal requests and inquiries from law enforcement and third parties with a high level of accuracy -Facilitate communication of process and policy to government agencies via internal tools -Accurately review and perform data entry of various documents -Prioritize and manage numerous tasks concurrently -Work cross-functionally with peers, leads and stakeholders, maintaining confidentiality and professionalism
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Professional Mentor 09/2017 - current
Intercollegiate Athletics, The University of Texas at Austin, Austin, Texas United States
-Tutor 6 to 8 student athletes per week, building rapport and being patient -Explain concepts and materials on different subjects, including Economics, Government, Sociology, Psychology, and Linguistics -Improve understanding and encourage independent problem-solving
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Student Manager 01/2017 - 12/2018
Cypress Bend Café, DHFS, The University of Texas at Austin, Austin, Texas United States
-Oversaw customer services in 7 main stations, utilizing multitasking skills -Delegated tasks to about 10 employees and trained new employees in different stations -Coordinated with the supervisor and coworkers to ensure smooth operation -Demonstrated initiative by anticipating and proactively addressing potential issues -Provided timely and polite customer service to roughly 100+ customers per shift
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Student Assistant 12/2015 - 12/2016
Cypress Bend Café, DHFS, The University of Texas at Austin, Austin, Texas United States
-Provided timely and polite customer service to roughly 100+ customers per shift -Learned to work at different stations to increase skills and enable assistance with additional work functions -Performed opening and closing procedures to help staff for optimal efficiency
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The University of Texas at Austin 08/2015 - 12/2018
Austin, Texas, United States
Degree: Bachelor's Degree
Major:Linguistics
Minor:Spanish
GPA: 3.9/4

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