Highlights:

Skills:sas, unix, ETL, Windows, Windows Server, j2EE, Xythos, Apache, Hardware, High availability, Team coordination, Excellent teamwork, Preventive work, support

Goal:After 16 years on my career I/ve decided to steo foward and work in another country.

Project Services Manager 02/2008 - 11/2014
Isban S/A, SAO PAULO, SP Brazil
Industry: Bank
Coordinate the team support and guarantee the service level for several bank systems.
As a System Analyst, I started in the delivery area, implementing CRM projects using SAS tools. As a Development Systems Consultant, I started to coordinate a support team to guarantee the stability of CRM applications, solving problems with batch loading and promoting the availability and integrity of applications and the data, before that, I became the manager on this area, adding one more area Information Management Systems. After 5 years working with Marketing and BI, I start a new challenge in the company, as an Service Manager for GB&M (Global Banking and Market), starting to report the numbers and goals to LATAM group. I was responsible for maintenance of GB&M areas, and the objective for this position was to guarantee the Service Level keeps in a high quality and the systems maintain their stability, avoiding the financial lost, reducing response time and providing customer satisfaction. I provided for my employees the right resources to execute their jobs, motivating and introducing new ideas to increase our Service Level Agreement and achieving the company’s objectives. At CRM we could increase the system performance, more than 30 %, after at GB&M, the incidents numbers are decreasing more than 50 % in less than one year and also after GB&M I get the same position working with financial systems and we could reduce about 20% of the incidents in less than 6 months.--
System Architect 03/2001 - 01/2008
SAS Institute, SAO PAULO, SP Brazil
Industry: Software
- Aide-computing (1 year) - Trainee (2 years) - System Architect (4 years)
Initially I was responsible to manage windows servers, give support to users, manage the IT contracts like infrastructure of hardware, software and telecom, in addition to purchase materials and connect with suppliers. Changing may position at the company I had the opportunity to participate in some International CRM projects at several clients, including (Ripley, Isban, Banco del Chile) in Chile, Personal Telecom in Argentina. Before the last position, I put an infrastructure team together, were responsible for installation of SAS solutions for all costumer in LACB and finely, I was involved with the support of the solutions, locally, by phone or e-mail for all LACB costumers.--
Aide 07/2000 - 01/2001
Prodam, SAO PAULO, SP Brazil
Hardware support and Office platform training.
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Trainee 04/1999 - 02/2000
Fosbrasil S/A, SAO PAULO, SP Brazil
User´s support and training. Network management. User´s management and training for Lotus Notes 4.6. Contact with suppliers. Responsible for company´s backup.
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Lieutenant Junior Grade 01/1997 - 08/1998
Brazilian Army, SAO PAULO, SP Brazil
Brazilian Army Cavalry Course for training officer’s medal in shooting and riding tournaments. Leadership, Teams Training and Pressure Management, were present throughout the service time.
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Coordinator 03/1992 - 03/1998
Mc Donald's Brasil, SAO PAULO, SP Brazil
Industry: Food and Beverage
Team and quality coordinator. Assuring the high quality and best customer service.
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Universidade Ibirapuera 01/1997 - 12/2000
SAO PAULO, SP, Brazil
Degree: Bachelor's Degree
Major:Computer Science
Bachelor in Computer Science

Joao Facco IT support project manager
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