Highlights:Able to open my own contact center, certifications received and becoming a GM at a very young age.

Skills:Strong problem solving, mediation and negotiatio, Business Strategy, Development and Process Impro, Business and Financial Management, Performance Management and Improvement, Working with a board of directors, Leadership, Coaching - Training, Public Relations and Human Resources, Proven ability to cope with conflict, Proven ability for stress and crisis situations

Goal:Call Center General Manager and Co-Founder, successfully creating two telemarketing centers, involved in all aspects and areas to ensure correct functioning and goal expectations. Areas of key competencies include Administration and management, HR, marketing, PR, corporate financial planning, pragmatic effectiveness. Production and quality control, community and business relationships.

Certification:CERTIFICATIONS • Telemarketing Center with the norm NMX-I-27001-NYCE-2015 / ISO/IEC 27001:2013 standard for information security.

Honor:EDUCATION Universidad del Valle de México Bachelor's degree, Business Administration and Management, General (2012 – 2014) Universidad Regiomontana, A.C. Bachelor's degree, Chemical Engineering (2004 – 2007)

Founder & President of the Board of FITZPATRICK 08/2014 - 04/2017
FITZPATRICK, monterrey, NL Mexico
Industry: Telemarketing / Sales
Passionate about building and developing teams to exceed sales and revenue targets. Effective utilization of strategic selling techniques and positioning at the highest levels. New business development, solution selling, technology sales, relationship management, existing account growth.
Experience in Business Process Outsourcing (BPO), Technology and Contact Centers specializing in partnering with forward thinking executives to increase brand identity, improve customer experience and reduce costs by transforming the way corporations sell and service customers.--
CEO 03/2007 - 10/2013
Vox-Center IT & BPO Services – Connector Mty, monterrey, nuevo leon Mexico
Industry: Telemarketing / Sales
Clients: Santander, Liverpool, Telmex, Dish, Government of SLP, Institute Avance, Brokers Outsourced for: Megacall, I-Cube, MainCall, Santafe Center Alliance with: UANL – FIME (Largest University in Monterrey)
•Increased managements effectiveness by recruiting, training, coaching and counseling all staff, coaches, supervisors and managers. Sharing values, strategies and objectives; assigning job responsibilities; planning, monitoring and appraising job results; developing incentives and a climate for offering information and options providing educational opportunities. Helped build companies image by collaborating with customers, government, communities, organizations and employees; enforcing ethical business practices. •Ensured accurate documentation of production and quality control data and records. Direct and oversee site production activities and personnel. Ensured safety and compliance with quality control standards, regulatory compliance, and lease agreements, oversaw and ensured high safety standards at all time. Developed strategic plans by studying technological, operations and financial opportunities. Maintained quality service by establishing and enforcing organization standards and general oversight ensuring accuracy leadership and focused on obtaining goals.--
GM 03/2006 - 11/2006
Colchones Príncipe y Muebles Gucci, monterrey, nuevo leon Mexico
Industry: Sales and Management
Established procurement, production, marketing, field and technical services policies and practices; coordinated actions with corporate staff. Provided efficient solutions to the development of processes and products.
•Managed: 5 sales teams (with 3 to 4 salesmen) 15 collectors and 3 service and maintenance. •Supervision of: Stores FAMSA y Electra.--
Engineer and surveyor 01/2003 - 09/2005
Wilson & Company, Hanson & Wilson, Wilson Aries and FRAMA, Albuquerque, NM United States
Industry: Engineering
Engineer and surveyor on several projects all over the USA and Mexico (residence, malls, railways and stations, streets and highways).
In charge of supervising the construction, making judgments and solving problems, taking responsibility for health and safety on site. Dealt skillfully with a diverse range of people including clients, architects, other engineer professionals, sub-contractors, owners, and members of the public. Ensured projects were completed on budget and to schedule. Always maintained quality of workmanship monitoring the provision of materials.--

Universidad Regiomontana 08/2004 - 12/2007
monterrey, nuevo leon, Mexico
Degree: Bachelor's Degree
Major:Chemical Engineering
Minor:Business Administration and Management
Universidad Regiomontana, A.C. Bachelor's degree, Chemical Engineering (2004 – 2007)

Jose Rafael Martinez