Highlights:• Results-driven professional offering a progressive, 12-year career in information technology. • Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. • Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. • Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.

Skills:Technical Support, Database Administration, Server Administration, Middleware Support

Goal:Obtain a position in a prestigious company as a Technical Support Specialist to use strengths in evaluating software and overseeing computer system performance.

Membership:None

Certification:None

Honor:None

Data Center Lead 06/2015 - current
IBM SOLUTIONS DELIVERY INC, Philippines, Quezon City, Philippines
Industry: Information Technology Services
Manage Data Center
• Responsible for equipment maintenance task such as managing and firmware upgrades on VMware ESXi Servers, IBM Hardware Management Console, SAN Device – Switch Brocade,NIM Server, IBM Storwize V7000, IBM X and P Series running on AIX / LINUX and Window Server 2008 R2 platform, maintaining records and drawing schematics of the center. •Escorting customers through the center on tours, responding to customer inquiries and coordintating with other organizations. •Provision and decommission servers running on MS Windows Server 2008 R2 / 2012, Red Hat Linux 6.5 and AIX 7.1 in a Cloud and Traditional environment using VMWARE. •Manage Data Center vendor relationships, data center contract renewals, and sourcing and acquisition of new data center capacity. •Prepare and give business reviews and updates of current and upcoming projects to the senior management.--
Advisory IT Specialist – AIX 03/2013 - 06/2015
IBM SOLUTIONS DELIVERY INC, Philippines, Quezon City, Philippines
Industry: Information Technology Services
IT Specialist (Middleware and Operating Systems)
•RHEL – reset / creation of user / password account, disk space adjustments, memory adjustments, reboot / shutdown server, creates filesystems, upgrade version, etc.. •zLinux - reset / creation of user / password account, disk space adjustments, memory adjustments, reboot / shutdown server, creates filesystems, upgrade version, etc.. •AIX - reset / creation of user / password account, disk space adjustments, memory adjustments, reboot / shutdown server, creates filesystems, upgrade / downgrade / migrate OS, TL & SP version, etc.. •DB2 – creates instance id / fence id, installation / upgrade / downgrade version or fixpacks, etc.. •Websphere Application Server – Base installation, deployment of EAR & WAR File, configuration of WAS Console, Server Administration (stop / start node agents, stop / start Deployment Manager, stop / start Application Server) etc.. •IHS – Installation of ihs, stop / start etc.. •MS Windows Server 2008 R2 – manages Active Directory (creation of User Accounts and it's previledges) etc.. •Domino – Domino Server administration (Replace / Refresh Design, creation of Accounts, creation of Groups using PGM, stop /start Domino Server, etc... •Blue Coat – Manage rules Firewall Technologies – creates Firewall (Port) request to Firewall Team and test--
Systems Engineer 11/2010 - 03/2013
SOLUTION DETAILS PTE LTD, Singapore, Singapore, Singapore
Industry: IT Vendor
Systems Engineer (Manage Infrastructure)
•Responsible for deploying, managing and maintaining information technology solutions, including Windows / Linux servers and Network Infrastructure. •Manage and monitor LAN / WAN Network Services. •Maintain an inventory of all network devices. •Introduce and integrate new technologies into new and existing Customers. •Installation of MS Windows 2000 / 2003 / 2008 Server, Linux (Redhat and CentOS) to IBM Servers and Point of Sales application. •Microsoft ADS (Active Directory Services) design, support, and implementation. •Create and maintain Linux Shell Scripts, Patches and Cronjobs. •Configure and maintain Spam Filters Fortimail, Barracuda and Cyberoam. •Assist and Build and maintain QMAIL Server and maintain Domain Names via Domain Hosting. •Configure and maintain Firewalls, Routers and Switches. •Configure and maintain Backup Solution (LTO Tape / NAS / External Device) and Customer’s Email Clients (MS Outlook / Webmail). •Build and maintain QMAIL Server and maintain Domain Names via Domain Hosting. •Configure and maintain Firewalls, Routers and Switches. •Configure and maintain Backup Solution (LTO Tape / NAS / External Device). •Used 3G Wireless Mobile Network for Remote and On-Site Support. •Respond, based on priority, to end user issues routed by the IT HelpDesk Analysts. Perform routine audits of systems and software and troubleshoot any reported problem.--
Technical Support Head 07/2007 - 09/2010
ILIOS RESOURCES CONSULTANCY INC, Ortigas, Philippines, Quezon City, Philippines
Industry: IT Vendor
Technical Support Head (Manage people and customer)
•Build Server with Red Hat Linux 7.3 version and install / configure Noble Systems Software for Customers. •Trained 5 Technical Support Engineer in a 24 x 7 Support Environment. •Used VPN and SSH connection for remote/mobile support •Implemented an Automated Trouble Ticket System for our customers and colleagues •Built FTP Server Windows / Linux Platform for our daily use •Coordinate with Telco / ISP / Noble Systems Atlanta in times of trouble •Recommend solutions to colleagues and customers--
Dialer Administrator 10/2006 - 07/2007
ONE GLOBAL CONTACT CENTER, Ortigas, Philippines, Quezon City, Philippines
Industry: BPO
Dialer Administrator (Manage Software for Contact Center Needs)
•Performed the work of 3 full-time equivalents by expanding personal responsibility to include Database Administration and Network. •Trained other Dialer Administrator on their duties and responsibilities in the Company. •Windows 2000 / 2003 Server Administration. •MS SQL Server 2000 / 2005 Server Administration. •Managed and administered Active Directory (Group / User’s Policy) •Managed the Dialer Software (Stratasoft) for our Daily Operation--
IT Engineer / Dialer Administrator 06/2005 - 09/2006
CONTACT POINT OUTSOURCE SERVICES/ONE WORLD CONNECTIONS INC,, Ortigas, Philippines
Industry: BPO
IT Engineer / Dialer Administrator (Manage Software for Contact Center Needs)
•Made 500 sales of one of the major Campaign every night, 2500 per week by making sure that the Systems are working properly. •Utilized state-of-the-art technologies to provide Network Connectivity of disparate Mainframe, Windows 2000 / 2003 and PC systems. •Performed the work of 3 full-time equivalents by expanding personal responsibility to include Database Administration and Network. •Trained three IT Support Engineer on their duties and responsibilities for the Company •Windows 2000 / 2003 Server Administration. •Managed and administered Active Directory (Group / User's Policy) •Managed the Dialer Software (Stratasoft) for our daily operation--
Systems Developer 03/2004 - 05/2005
Teleperformance Philippines, Quezon City, Philippines
Industry: BPO
Systems Developer (MS Visual Basic 6 Programmer)
•Used Microsoft Visual Basic 6 as our platform and MS SQL 2000 as our Database •Developed 25 Campaigns in 1 year as a Junior Programmer. Made sure that all the systems that were developed are working and user friendly. •Attained consistent 99% up time by implementing disaster recovery and technical Support. •Managed Database Servers and Applications up and running 24 x 7 free of threats and viruses. •Managed and adnistered Active Directory (Group / User’s Policy).--
Software Implementor 08/2003 - 02/2004
ASECSOFT PHILIPPINES, Pasay, Philippines
Industry: Bank Software Vendor
Software Implementor (Install and Manage Banking Systems)
•Deploy RB2000 Software, installation of Microsoft Server 2003 / Microsoft SQL 2000 on Server’s, Microsoft Windows XP Professional for Personal Computers, LAN / WAN configuration and Passbook Printer for Rural Banks of the Philippines •Train Managers and Staff’s on how to use the RB2000 System •On-Site / On-Call support for customer operations--
Marketing Clerk 10/2002 - 04/2003
UNIVET AGRI PRODUCTS, Mandaluyong, Philippines
Industry: Agricultural Products
Clerical Jobs
Clerical Jobs--
Temporary Clerk 06/2001 - 11/2001
UNITED LABORATORIES INC, Mandaluyong, Philippines
Industry: Drug Industry
Clerical Jobs
Clerical Jobs--

AMA Computer College 06/1997 - 04/2001
Quezon City, , Philippines
Degree: Bachelor's Degree
Major:Computer Engineering
Acquired the degree on May 12,2001