Highlights:Keen Learner and motivator. Hard work always pays if done with honesty is my moto for a fruitful career.

Skills:Implementation consultant, SQL, AEHR Application Analyst, Healthcare Application Configuration, Suporting Multiple Projects/Clients, Leader, Managed Skills, Team Handling, Training

Goal:Hospitality Graduate, well organized with strong interpersonal and computer skills with vast experience and strong background in customer service and front office and accustomed to managing difficult client situations. Highly successful at juggling multiple priorities while delivering superb service with a smile. Computer-savvy and organized with strong attention to detail. Focused on driving company growth and revenue in fast-paced and competitive climates. Flexible problem solver with a positive attitude skilled in developing and training team members, effectively controlling costs and achieving high guest satisfaction rating in competitive environments.

Certification:•July 2015 - Diploma in Business Management and Entrepreneurship - ALISON Certified. •July 2015 - Diploma in Human Resources - ALISON Certified. •March 2013 - Appreciating Lean Six Sigma - 14 Hrs / PDUs, from Allscripts (DGonline Certified) •June - July 2003 - 'Crash course' in French from Alliance François •September 2002 - 6 months Certificate Course in Food & Beverage Services from PUSA New Delhi

Implementation Consultant 08/2015 - current
Allscripts India Pvt Ltd, Pune, Maharashtra India
Industry: Healthcare IT
As Implementation Consultant, I am responsible for providing field support to our clinical or ambulatory customers by implementing and training on our Practice Management/Electronic Medical Record/Electronic Health Record programs within medical office environments.
I am closely involved in developing and maintaining project plans, train new and existing customers, and provide remote and onsite consultation as needed by the clients. My specific responsibilities includes: • Installing Allscripts software products based on skills, experience level and site complexity, as determined by management. • Conducting implementations following approved implementation procedures and guidelines. • Managing assigned site projects using appropriate tools to ensure timely completion of tasks by the client and other Allscripts departments. Escalating and initiating corrective actions as needed. • Conduct training and consultation for the client as part of the implementation. • Providing recommendations to the client for integration of the information system into the client s workflow and processes. • Demonstrating client service and satisfaction as defined by department standards. • Providing verbal and written communications in a concise, timely and appropriate manner following implementation procedures and guidelines. • Utilizing appropriate resources and methods in troubleshooting and investigating software and hardware problems. • Effectively organizing and prioritizing administrative and client related tasks for timely completion. • Traveling extensively to client sites and other related meetings.--
Senior Support Consultant / Resource - Support Advisor 01/2011 - 11/2014
Allscripts India Pvt Ltd, Pune, Maharashtra India
Industry: Healthcare IT
Worked as a Lead / Senior Resource Analyst with the Development Team
•Skillfully completed making Team Dashboard and Various KPI Reports. •Worked closely with Resource / Development team in resolving the issues pertaining to the Application as a Resource Analyst / Support Advisor. •Improved overall quality Performance of service deliverance and increasing customer delight and exceed customer service provided to customers. •Monitored and Maintained quality of Interactions of team members with customer, in order to ensure that all relevant and accurate information is provided by executives on the call and there no breach is SOPs is done. •Coordinated and took escalated customer call and provided necessary solution by forwarding the request to the concerned department for instant action. •Mentored and Motivated team members through proper coaching and counselling sessions to understand individual requirement and putting forward the same to training department for Goal Orientation and Performance of team. •Designed Action plans for better deliverance. •Conducted session for awareness on handling advance complaints. •Supervised the performance of new associates per the organizational Goal for fast teaching and performance orientation.--
Junior Analyst - Internal Audit 10/2007 - 01/2011
3 Global Service India Pvt Ltd, Pune, Maharashtra India
Industry: Telecome Multinational Organization
Core Job was Auditing
•Audited the sold products pricing and correct procedure followed by analysts and correct SOPs. •Balancing the Financial Productivity of the Organization and checking if no incorrect deal is given to the customer. •Utilized excellent customer service and problem solving skills to confidently provide information and education to customers in timely and professional manner to retain irate customer. •Developed a comprehensive operational understanding of the telecom industry, pro-actively learned and remained up to date with the organizations products and services. •Coordinated in taking escalation and issue calls related to incorrect handsets delivered to customers--
Night Operations Receptionist / Supervisor 06/2004 - 12/2006
Holiday Inn London Heathrow, London, Middlesex United Kingdom
Industry: Hotel Industry
Front Office Department Lead
•Supervised assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. •Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction. •Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment. •Performed all front office duties when necessary. •Prepared Night front office team activity reports for review. •Scheduled employees based on volume, demand patterns and scheduled group travel arrangements. •Participated in formulating selling strategies and rate structures. •Promoted the hotel brand’s loyalty scheme through enrolling New Guests with Priority Club Program. •Resolved service-related problems in a timely manner after collaborating with the food & beverage Department. •Verified that personal and payment information on guest accounts was accurate and complete by running night audit and quality control audits to ensure hotel credit policies were enforced. •Solicited feedback through questionnaires to evaluate levels of guest satisfaction. •Coordinated reservation department on week-offs with Bookings to give a helping hand. •Monitor guest satisfaction processes and respond to guest concerns and inquires. •Coordinate weekly Night Front office team schedules and hand over to Night Manager. •Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes.--

Oxford College of Management Studies 06/2002 - 09/2006
Essex, , United Kingdom
Degree: Bachelor's Degree
Major:Hospitality Management
Completed a 4 years degree - B.A. (Hons) in Hospitality Management. Specialized in Front Office and Bakery

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