Highlights:• Service Style & Tone of voice – Training advisors on writing skills, grammar improvisation, understanding UK culture and humour, Soft Skills. Covered about 315 advisors on floor. • Transition – Migrating processes in line with pre-set guidelines, conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines. • Quality - Driving excellence by implementing small process improvement projects.

Skills:Employee Engagement, Team Management, Training, Training Delivery, Customer Service, Human Resources, People Management, Telecommunication, Recruitment, Talent Acquisition

Goal:Constant value addition to self and organization through continuous up gradation and improvement of skills.

Certification:1. Convergys Leaders like Coaches certification. 2. Presentation Facilitation Skills Certification. 3. Dale Carnegie Train The Trainer certification.

Honor:1. FIS Team Extra Miler Award twice – once in 2011 -2012. 2. FIS Operational/Service Excellence Award 2011-12. 3. Excellence Award for Exemplary Performance in June 2011, August 2012 & August 2013. 4. Convergys Superstar Trainer Award – August 2014.

Trainer 05/2015 - current
British Telecom PLC, Gurgaon, Haryana India
Industry: Telecommunications
AM Process, Communications and Behavioral Trainer in BT UK.
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Trainer 02/2014 - 05/2015
Convergys India Services PVT LTD, Gurgaon, Haryana India
Industry: Telecommunications
Communication and Process trainer for EE UK.
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Team Coach - Trainer 10/2009 - 02/2014
FIS Global Solutions PVT LTD, Gurgaon, Haryana India
Industry: Telecommunications
Process Trainer for O2 Telefonica UK.
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CCE 08/2008 - 08/2009
IBS PVT LTD., New Delhi, Delhi India
Customer Care Executive in Hyundai Automobiles, Shivik Travel Process and Citi Financial.
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Dale Carnegie 01/2016 - 02/2016
New Delhi, Delhi, India
Degree: Professional Degree
Major:Train The Trainer
Train The Trainer Certification from Dale Carnegie

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