Highlights:

Skills:CDP Account Manager, ISO 27001 Lead Auditor, IS Lead

Lead – Client Data Protection Implementation 02/2015 - current
Accenture Service India Ltd, Bangalore, Karnataka India
Industry: Global Software and Service
Reviewing the risk assessment submitted by Solution Architects. Discuss the high risk engagements with the SM’s & Leadership. Apply broad functional knowledge, expertise and understanding of policies, procedures and operational frameworks to anticipate and address business issues as an Account Manager. Ensure quality standards and key performance metrics report maintained. Assist the global CDP team in enhancing the program and provide awareness training on Client Data Protection/Data Privacy.
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Lead – IT Risk Management and Compliance 02/2014 - 01/2015
Accenture Services India ltd, Bangalore, Karnataka India
Industry: Global Software and Service
Responsibilities to revamp the “Protecting Accenture Campaign” by having the Standards & Guidance updated on eGRC Archer Tool implementation and building reporting as per the use-cases defined by the development management team. Planned, Designed and Implemented access control documentation and procedure for the eGRC tool user group successfully by Sept’14.
Also, I was leading Information Security Essentials Training (ISET) initiative that is funded by the Leadership to spread information security awareness in the organization. Planning, Budgeting, Design, Implementation of the training sessions globally. Global TTT session was also conducted.--
Team Lead - Quality Specialist 02/2012 - 02/2014
Accenture Services India ltd, Bangalore, Karnataka India
Industry: Global Software and Service
Responsibilities to revamp the quality program for the mining client support function since there was dip in quality of service provided to the client. Create a protocol of process, design Tier-1/2 quality form for the globe team to standardize the form per ITIL v3 format and implementation. Also, mentor ops-leads on auditing of calls/tickets with weekly, monthly & quarterly reporting to client overseas since Feb 20th, 2012.
As additional responsibilities, I’m the SPOC for Accenture Delivery Methodology where I own the IT Security for the mining client. Hence I conduct audit and implement Client Data Protection program and IT security audit for the project that is reported directly to Technology Account Lead. Also, did perform the operations team management to make sure the project is quality compliant with regards to CMMi and ISO 20k on corporate quality.--
System Engineer 02/2011 - 01/2012
Google India Ltd, Hyderabad, Andra Pradesh India
Industry: Global Software and Service
Responsibilities were to provide L1/L2 technical support with Mac OS, Software’s, Hardware’s and network configurations for Google senior engineering team with multiple OS environment including Mac, Windows and Linux machines. This was a global support function for designing, development, Data Centers and R&D division dealing with software/hardware designing for Mac. Payroll via CSS Corp Limited, Location: Hyderabad.
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Quality Specialist 04/2010 - 02/2012
Convergys, India, Bangalore, Karnataka India
Industry: BPO
Responsibilities to monitoring and coaching agents across US sites for AT&T Mobility program for 11 months.
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Contact Assessor for Apple 02/2009 - 04/2010
Aditya Birla Minacs Worldwide, Bangalore, Karnataka India
Industry: BPO
Responsibilities where to monitor and coaching agents in Niagara and Peterborough sites with technical knowledge on Mac OS, software’s and hardware’s for 15 months with Apple Macintosh Campaign.
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Quality Specialist 03/2008 - 02/2009
Aditya Birla Minacs Worldwide, Bangalore, Karnataka India
Industry: BPO
Promoted as “Quality Specialist” on March 1st, 2008 and positioned to audit & coach the agents with calls/tickets for CapitalOne Credit Card Campaign for 12 months.
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Technical Support Executive 05/2007 - 03/2008
Aditya Birla Minacs Worldwide, Saskatoon, Saskatchewan Canada
Industry: BPO
I had been specially trained in Saskatoon, Canada under Apple Care International Training Program - Saskatoon, spring’07 for Customer Support Operations Lead for Apple Technical Support to provide Quality Services.
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Technical Support Representative 03/2005 - 05/2006
CLI3L e-Services Ltd:, Bangalore, Karnataka India
Industry: BPO
Responsibilities to manage escalations and call back for Mac/Windows related troubleshooting for customer’s satisfaction for 14 months at AOL Campaign (ISP).
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Board of Technical Education 04/1997 - 04/2001
Bangalore, Karnataka, India
Degree: Associate's Degree
Major:Computer Science and Engineering
D.C.S., in Computer Science April’01 at Board of Technical Education, Bangalore

Karthikeyan ISO 27001 Lead Auditor