Highlights:* New & Emerging Technologies * Testing &Troubleshooting * Client Needs Fulfillment * System/Network upgrades * Windows & Mac Platforms * Application Administration * User Training & Support Tools * Disaster Recovery Planning * Business Process optimization * Network Connectivity Issues * Systems integration/Migration * Problems Identification/ Analysis * Hardware Installations * Software Installations * Fiber terminating & installation

Skills:Techincan, Network Administrator, Field Installer, Desktop Support Technician, Fiber Technician, Computer Technician, Desktop deployment, Desktop Apllication and Operating System support, Application support

Goal:Quality-Focused IT professional with A+ certification plus 9+ years of experience as system technician and software/hardware support specialist. Proven ability to create and deliver solution that meets corporate objectives tied to business and technology performance comfortable operating in a wide range of platforms and environments. Effective communicator; able to explain complex processes in easy-to-understand terms for end users. Skilled in proactive identification and resolution of critical system/network issues. A dynamic and qualified technician with extensive experience in fiber terminating, fiber splicing and installation

Membership:Member of Association for Computing Machinery Member of British Computer Society Member of Comptia IT Professional Member of the Fibreoptic Industry Association

Certification:A+ Certified Technician Certificate in Communications Cabling Installation of communication equipment Juniper Networks Certified Associate Huarricane Electric IPv4 Certification MCP Microsoft specailist

Computer Technician 05/2013 - current
Diablo Valley College, Concord, California United States
Industry: Educational
To operate mini- and micro-computers; to develop system programs; to assist students and faculty in developing programs and operating computers and peripheral equipment; and to provide interfaces to the various computer systems inside and outside of the District.
Installed, configured (using imaging software), maintained and troubleshot applications. Provided second level support to Technical Support Center. Troubleshoot and support software and hardware. Perform minor preventative maintenance on computers, printers, and related peripherals. Computer system setup, configuration, installation and relocation--
IT Support Officer 07/2008 - 03/2009
First Choice Social Care & Housing Ltd, London, London United Kingdom
Industry: Social Care & Housing
Installed, configured (using imaging software), maintained and troubleshot applications. Provided second level support to Technical Support Center. Produced backup software for distribution and maintenance all computers and peripherals. Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance. Coordinated the logistics of technology requirements and setups during multiple office relocations
Installed, configured (using imaging software), maintained and troubleshot applications. Provided second level support to Technical Support Center. Produced backup software for distribution and maintenance all computers and peripherals. Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance. Coordinated the logistics of technology requirements and setups during multiple office relocations--
Computer/Network Technician 04/2003 - 01/2013
Megasoft Technologies Limited, Ibadan, Oyo State Nigeria
Industry: Information Technology & Teleccom
Provide network administration to include LAN troubleshooting and resolution. Support more than 100 end-users with computer, network systems and peripheral devices. · Manage the configuration and performance management of all PC systems and telecommunications. · Maintains passwords, data integrity and file system security for the desktop environment. · Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site. · Recommend hardware and software solutions and upgrades using established procurement processes.
Provide network administration to include LAN troubleshooting and resolution. Support more than 100 end-users with computer, network systems and peripheral devices. Manage the configuration and performance management of all PC systems and telecommunications. Maintains passwords, data integrity and file system security for the desktop environment. Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection at remote site. Recommend hardware and software solutions and upgrades using established procurement processes--
IT Support Technician 03/2002 - 02/2003
Yunnik Technologies Limited, Ibadan, Oyo State Nigeria
Industry: ISP
Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems. Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment. Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms. Oversaw the investigation and resolution of hardware and software issues both remotely and onsite. Procured, received, documented and tracked inventory of all computer equipment and software licenses. Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. Resolved Windows and Internet Explorer issues on desktop and laptop. Identified and removed computer viruses and provided major repairs in accordance with outside vendors. Performed wiring and daily maintenance of internal computer systems. Resolved Windows related issues, Internet Explorer issues and other PC software related issues. Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports--

Diablo Valley College 01/2013 - 12/31/2016
Pleasant Hill, California, United States
Degree: Associate's Degree
Major:Computer System Network & Telecom
Minor:Computer & Network Technician
Computer System Network & Telecom

KAResume