Highlights:At Best Buy Canada, I spearheaded the company wide product transformative of 50+ product teams propelling Best Buy into a resilient, value driven, product delivery organization that directly translated into better business performance with a 4X increase to revenue in 4 years, and 1000X increase to new feature release cadence. I proved my ability to deliver consistent value even in an organization with minimal profit margins and tight deadlines. Building on this success, I honed my capabilities at Best Buy Co. by operating in a 4000+ person transformation proving capability to scale operations. Over the past 7 years with Best Buy, I have generated over $600M in operational efficiency.

Skills:Product Management, Program Management, Change Management, Organizational Transformation, Product Operations, Agile Coach, Process Optimization, Cross-Functional Team Management, Stakeholder Communication, People Leadership

Goal:Build a wholistic approaches that consistently bridges the gap between innovation and business success, increasing efficiency, effectiveness and resilience of organizations

Certification:Certified Scrum Master – Scrum Alliance, 2015

Honor:Agile 2021 – Leadership Evolution: How to create an effective leadership structure. Agile 2020 – Improvement Verticals: How to Scale Improvement Governance

Director, Product Operations and Agile Coaching 09/2021 - 04/2024
Best Buy Co. Inc., Richfield, Minnesota United States
Led cross-disciplinary product leadership teams of 30 managers, and individual contributors in developing and implementing strategic organizational product structures for 4000+ individuals to drive greater alignment, delivery, and impact across all levels of the organization.
• Scaled Enterprise Strategic Planning Transformation – Designed and implemented an enterprise planning framework to increase organizational alignment to enterprise strategy from 35% to 82% resulting in $470M better aligned operating resources, while reducing the time to generate executive stakeholder communications from 2-3 weeks down to 30 minutes. • Quarterly Product Acceleration Structure – Led a cross-functional team to develop and implement a recurring quarterly planning cadence that increased a portfolio’s predictability from 30% of 40 items to 70% of 120 items which was equivalent to an increase of $8.4 million additional resources without an increase in employee costs per quarter.--
Scrum Master | Project Manager 08/2016 - 11/2016
Vancouver Coastal Health, Vancouver, British Columbia Canada
Optimized organizational systems and processes to develop an effective and efficient organizational structure to satisfy the organization’s reporting requirements.
• Product Backlog Development – Organized the development of product backlogs within 15 teams by instilling an understanding of the work types, product value definition, and iteration techniques. • Automated Program Reporting – Implemented a centralize program status reporting through the development of training programs and coordinating with report stakeholders. • Organizational Product Coaching – Conducted multiple coaching and training sessions for 30 teams to develop a common nomenclature and understanding of agile and product concepts.--
Product Operations Lead | Lead Agile Coach | Senior Scrum Master 12/2016 - 09/2021
Best Buy Co. Inc., VANCOUVER, British Columbia Canada
Orchestrated Best Buy Canada's product transformation for 50+ teams through to a high-performing, multi-departmental, matrixed product organization through collaboration with all levels of the organization fostering an environment of continuous improvement and exponential growth.
• Product Delivery Effectiveness – Launched a website with new architecture 20% ahead of schedule (equivalent to $400,000 cost savings) that immediately produced a 20 BPS increase in revenue ($2M yearly increase in revenue). • Program Delivery Effectiveness – Managed a combined technology and HR department team to implement a new payroll management system in 50% the time of similar programs (equivalent to $800,000 program savings). • Project Delivery Effectiveness – Managed a multi-year cloud migration project finishing 10% under budget, six months ahead of schedule with zero critical issues (equivalent to $10M budget savings). • Department Restructuring – Restructured a 250-person department to streamline operations within 4 weeks with 2% accuracy in ideal resource allocation, exceeding projected timelines by 2-3 years and completing the initiative within 6 months (equivalent to $46 to $78M savings) while maintaining morale and increasing quality. • Product Leadership Strategy and Training – Generated and implemented a strategic leadership operating structure that enhanced leaders' adaptability to condense the value of a 3-year initiative to 3 months. Led the development and facilitation of the hybrid training program for 120 leaders, valued at equivalent to $300,000 over 3 months. • Application Release Effectiveness – Established a cross-functional application governance group that reduction application release cycle time from quarterly to 45 minutes, while improving quality, employee satisfaction, and profitability.--
Scrum Master | LeSS Transformation Lead 09/2014 - 09/2014
Vendasta Technologies Inc., Saskatoon, Saskatchewan Canada
Conducted a thorough assessment of organizational components, analyzing their interactions, and devised initiatives to align the system of work to the organization’s overarching goals. Monitored progress towards objectives, identifying and removing obstacles to ensure seamless execution. Facilitated agile methodologies such as Scrum, Kanban and LeSS. Guided teams in adopting and optimizing their way of working to increase impact and improve performance and health.
• Systemic Impediment Removal – Led a 150-person organizational change from a start-up to a small-business culture resulting in the organization shifting from a component-based, product development to customer-based product development methodology. Created and delivered training material, led change management sessions, and recognized opportunities for continuous change. • Product Operations Leadership – Led 1 to 3 teams of 5 to 8 people through the product development process resulting in teams increasing the customer value delivered each iteration by 300% and reducing the time required to create a minimal viable product to one-sixth estimates.--

University of Saskatchewan 09/2005 - 04/2011
Saskatoon, Saskatchewan, Canada
Degree: Bachelor's Degree
Major:Management | Entrepreneurship
Bachelor of Commerce, Management | Entrepreneurship

Kent Brown Resume