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Kheng Phong Chiong

Kuala Lumpur , Malaysia

Phone: xxx-xxx-xxxx

Email: xxx@xxxx.xxx



  • Looking For: Front Office Manager, Assistant Front Office Manager

  • Occupation: Management

  • Degree: Bachelor's Degree

  • Career Level: Experienced

  • Languages: English, Mandarin, Cantonese

Career Information:

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Highlights:

Skills:OPERA, visionline, Microsoft Office


Experiences:

Front Office Manager 02/2016 - 07/2016
One World Hotel, Kuala Lumpur, Malaysia
Industry: Hospitality
5* business (MICE) hotel with 438 rooms of 6 room categories and managing front desk, concierge, business center, service center, executive lounge, recreation/fitness center, guest service, assistant manager and transportation;
Involving in the refurbishment and renovation of the hotel rooms; Undergo a transition of GST (Good and Service tax) implementation by the Central Government and OPERA upgrade from xpress to full version (downtime of 12hrs); Reviewing and analyzing monthly reports on credit, rebate, P&L, manning control, up-sell and reports reflecting the performance/revenue of the Front Office; Successfully push DCC sales up to 32% MTD from first join of 19% (target:35%); Improve gym revenue and cost control on recreation/fitness center with improves sales from 72 members during Dec.2014 to 102 members as of Jun.15. (target:150);--
Assistant Director of Front Office (HOD) 07/2016 - current
The Landmark Macau, Macau, Macau
Industry: Hospitality
5-star rated casino hotel with 439 rooms managing 16*reception, 15*concierge, 2*business center, 5*operator, 5*reservation, 3*guest services and 4*assistant manager; Had reimplementation of room upsell and had increase average of HKD200,000 revenue per month and increase of 150% of upsell revenue compare to previous upsell; Improve tripadvisor rating from 52 to 21 (as of Dec.09, 2016);
Currently, assisting the Assistant Executive Housekeeper in public attendant manning and room amenities cost control; Undergo and completed transition of implementing OPERA PMS & POS system (before using HIS)(downtime 24hrs); Implementation of Front Office SOP, training manual and quality service action plan; Implementation of Docomo system (payTV and telephone); Budgeting department expenses and manpower; Liaison with Sales, Revenue and Reservation team in order to maximize hotel revenue;--

Education:

University of East London 02/2003 - 06/2005
London, Greater London, United Kingdom
Degree: Bachelor's Degree
Major:Business Information System
Dissertation based on implementation of Customer Management System with the grade of A.


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