Kuala Lumpur , Malaysia
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: Front Office Manager, Assistant Front Office Manager
Occupation: Management
Degree: Bachelor's Degree
Career Level: Experienced
Languages: English, Mandarin, Cantonese
Highlights:
Skills:OPERA, visionline, Microsoft Office
Front Office Manager 02/2016 - 07/2016
One World Hotel, Kuala Lumpur, Malaysia
Industry: Hospitality
5* business (MICE) hotel with 438 rooms of 6 room categories and managing front desk, concierge, business center, service center, executive lounge, recreation/fitness center, guest service, assistant manager and transportation;
Involving in the refurbishment and renovation of the hotel rooms;
Undergo a transition of GST (Good and Service tax) implementation by the Central Government and OPERA upgrade from xpress to full version (downtime of 12hrs);
Reviewing and analyzing monthly reports on credit, rebate, P&L, manning control, up-sell and reports reflecting the performance/revenue of the Front Office;
Successfully push DCC sales up to 32% MTD from first join of 19% (target:35%);
Improve gym revenue and cost control on recreation/fitness center with improves sales from 72 members during Dec.2014 to 102 members as of Jun.15. (target:150);--
Assistant Director of Front Office (HOD) 07/2016 - current
The Landmark Macau, Macau, Macau
Industry: Hospitality
5-star rated casino hotel with 439 rooms managing 16*reception, 15*concierge, 2*business center, 5*operator, 5*reservation, 3*guest services and 4*assistant manager;
Had reimplementation of room upsell and had increase average of HKD200,000 revenue per month and increase of 150% of upsell revenue compare to previous upsell;
Improve tripadvisor rating from 52 to 21 (as of Dec.09, 2016);
Currently, assisting the Assistant Executive Housekeeper in public attendant manning and room amenities cost control;
Undergo and completed transition of implementing OPERA PMS & POS system (before using HIS)(downtime 24hrs);
Implementation of Front Office SOP, training manual and quality service action plan;
Implementation of Docomo system (payTV and telephone);
Budgeting department expenses and manpower;
Liaison with Sales, Revenue and Reservation team in order to maximize hotel revenue;--
University of East London 02/2003 - 06/2005
London, Greater London, United Kingdom
Degree: Bachelor's Degree
Major:Business Information System
Dissertation based on implementation of Customer Management System with the grade of A.
Login to view resume: Front Office Management Resume - Front Office