Highlights:

Skills:

Sales Coordinator & Head Trainer 05/2019 - current
Four Seasons Hotels, Mumbai, Maharashtra India
Industry: Hospitality and Entertainment
- Managed Group & catering requirements. - Site inspection, property show rounds and guest entertainment. - Prepared Group resume, rooming list and detailing of the events. - Practiced Sales Blitz to cover areas with business potential. - Managed business leads and guest requirements from across the globe.
- Managed Group & catering requirements. - Site inspection, property show rounds and guest entertainment. - Prepared Group resume, rooming list and detailing of the events. - Practiced Sales Blitz to cover areas with business potential. - Managed business leads and guest requirements from across the globe. - 20 telesales calling per day. - Managed Lanyon, Meeting Broker, Amadeus Systems, Reservations & hotel inventory. - Prepared and processed proposals, contracts and order forms for new and existing customers. - Created email groups to distribute monthly promotional specials and new product offerings.--
Guest Experience & Sales Cast 06/2018 - 11/2018
Walt Disney Parks, Orlando, Florida United States
Industry: Theme Parks & Entertainment
-Part of the Attractions & Guest Relations Team. -Strived for the best guest experience and resolving service glitches. -Sold Entertainment events to increase footfall & vacation packages for Disney vacation club. -Show rounds for various Disney Resorts and Theme parks. -Proven record in guest experience and highest footfall of the season for two entertainment shows. -Event set up and checklist for various events. -Promote all hotel & theme park amenities
-Part of the Attractions & Guest Relations Team. -Strived for the best guest experience and resolving service glitches. -Sold Entertainment events to increase footfall & vacation packages for Disney vacation club. -Show rounds for various Disney Resorts and Theme parks. -Proven record in guest experience and highest footfall of the season for two entertainment shows. -Event set up and checklist for various events. -Promote all hotel & theme park amenities--
Operations Intern 12/2017 - 05/2018
Taj Group of Hotels, Mumbai, Maharashtra India
Industry: Hotels & Resorts
Operations intern in Front office, Food and Beverages & Rooms. Managed to come up to the expectations of the mentors and guests. Awarded: Best Trainee of the Year & best Trainee of the Month. Used multilingual skills (English, Spanish & Arabic) to provide comfort to guests from around the globe.
Operations intern in Front office, Food and Beverages & Rooms. Managed to come up to the expectations of the mentors and guests. Awarded: Best Trainee of the Year & best Trainee of the Month. Used multilingual skills (English, Spanish & Arabic) to provide comfort to guests from around the globe.--

University of Huddersfield 03/2016 - 01/2019
Huddersfield, England, United Kingdom
Degree: Bachelor's Degree
Major:Hotel Management
Minor:Marketing, Innovation & Revenue Management
BA Honors in Hotel Administration - Marketing - Revenue Management - Sales - Innovation