Highlights:Among my usual tasks, I've been experienced with the scenarios and products below. • UCCE (CUCM, CVP and ICM) - Including Plan, Install and support. • UCCE Scripting • UCCE Outbound (configuration, best practices and tunning in agent/IVR campaigns) • Cisco Unified Intelligence Center (CUIC - Reports platform) • Cisco Unified Contact Center Management Portal (CCMP) - Support/Install

Skills:cisco, contact center, ucce, uccx, cisco icm, ccna

Goal:A professional full of responsabilities within Cisco projects, including software/network of UCCE/UCCX products, thus providing total support about environments.

Certification:I am focused in ICM part inside UCCE, thus I have both certificates turning me an UCCE Specialist. I also have plans and already working in CCNA Collab/RS. The certs I own are: • Implementing and Supporting Cisco Unified Contact Center Enterprise - 600-460 • Deploying Cisco Unified Contact Center Enterprise - 600-455

Universidade Paulista - UNIP 12/2014 - 12/2016
São Paulo, São Pau, Brazil
Degree: Associate's Degree
Major:Computer Network
A 2 years undergraduate course focused in Network, specifically using Cisco components. It covered since design until deploying and analysing problems.

Resume cisco ucce