Highlights:

Skills:

Manish Gupta 05/2013 - current
TechMahindra Americas Ltd., SAINT LOUIS, Missouri United States
Industry: IT Software
• Working as Systems Analyst at onshore location since June-2017 having knowledge of Automation and Manual Testing • Responsible for Analysis of Production issues with resolution with shell scripting, SQL query for short term fix • Provide Pre and Post Production Support for Application • Experienced in Core JAVA, J2EE Environment and also knowledge of Web applications and knowledge of frameworks like struts2 and spring • Knowledge on Agile Projects • Post release analysis, data analysis, preparing reports using Quality Center, IBM TDP
Project - KS_FP_Common (CNM-Customer Notification & Response Management) Role –System Analyst Duration - May 2013 – Till Date Client - AT&T Organization - Tech Mahindra Americas Pvt. Ltd. Application Info – Customer Notification and Response Management (CNM) is a notification system which notifies the customers for different events which are significant for the customer to know. The different scenarios where CNM plays its part include bill payment reminders, online account modification, notification of the temporary passwords and many more. These notifications are delivered to the customers by one of the four primary delivery methods as below: a) Email, b) SMS, c) Postal Mail, d) AO (Automatic Outbound). Responsibilities: • Identifying Root Cause in production issues. • Manual Testing • Pre and Post Production Support for Application • Writing UNIX and PLSQL procedure for any issues and provides workaround on urgent requirement. • Providing solutions/instructions to other teams in order to resolve productions issues for long term fix. • Analysis of the specifications provided by the clients in SR/HLDs/AIDs • Design and Development- Low level Design of Application • Coding: Application Development in JAVA/J2EE--

Aligarh Muslim University 07/2006 - 06/2009
Aligarh, Uttar Pradesh, India
Degree: Master's Degree
Major:Computer
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