Highlights:

Skills:Collaboration, Discipline, Coordination, Adaptability, Dynamic, Critical Thinking, Problem solving

Manager 06/2009 - current
INER Consultores, Panama City, Panama Panama
Industry: Energy Consulting
Are responsible for overseeing day by day operations of INER Consultores. Leading a program that includes the implementation of a new CRM (Customer Relationship Management) platform that will improve significantly the level and quality of response to any INER Consultores’s clients requests and administrative software to streamline processes of the company.
- Improved cash flow from a negative to positive cash flow by restructuring company. - Highly proficient at solving complex problems and implementing solutions with tight deadlines. - Lead groups. - Introduced proposal concepts and procedures to the company. - Promote and implement a CRM software to increment the costumer relationship with the company. - Promote and implement an administrative software to streamline business processes. - Supervise, train and advise staff. - Request maintenance checks on computers and other equipment. - Manage cash register, credit cards, cash and return transactions, ensuring a register balanced. - Search, interview and recruit the staff necessary to ensure balanced coverage in the departments of the company.--
Operation Manager 03/2006 - 07/2008
Inversiones RMTJ C.A., Caracas, Miranda Venezuela
Industry: Maintenance & Services
Company dedicated to providing maintenance services, among which include pets control, gardens cleaning, carpet cleaning and other services
- Highly proficient at solving complex problems and implementing solutions with tight deadlines. - Lead groups. - Agreements were made with new companies to develop new projects and businesses. - Implementation of new business ideas, increasing profit levels of the company - Supervise, train and advise staff. - Manage cash register, credit cards, cash and return transactions, ensuring a register balanced. - Search, interview and recruit the staff necessary to ensure balanced coverage in the departments of the company.--
Operation Manager 11/1998 - 02/2006
Arnone Ferri C.A., Caracas, Miranda Venezuela
Industry: Maintenance & Services
Company dedicated to providing maintenance services, among which include pets control, gardens cleaning, carpet cleaning and other services
Accomplishments - Highly proficient at solving complex problems and implementing solutions with tight deadlines. - Lead groups. - Implementation of a corporate makeover - Agreements were made with new companies to develop new projects and businesses. - Introduced proposal concepts and procedures to the company. - Supervise, train and advise staff. - Coordinate daily operations including daily staff meetings, conducting and following complaints from customers to solve their needs. - Manage cash register, credit cards, cash and return transactions, ensuring a register balanced. - Coordinated daily operations including daily morning staff meetings, addressed and resolved customer complaints. - Deal with difficult customers with a calm and fair approach, using both diplomacy and empathy when required.--
General Manager 04/1998 - 10/2009
Extreme Paintball Zone, Caracas, Miranda Venezuela
Industry: Sports, Recreational Area
Company dedicated to the recreational area, was a leader in the area and a pioneer of the sport in Venezuela, was the home of paintball in the country and the first to provide birthday service for children from age of 9, also pioneered the realization of corporate events.
- Highly proficient at solving complex problems and implementing solutions with tight deadlines. - Lead groups. - Implementation of a corporate makeover and new advertising campaigns. - Agreements were made with new companies to develop new projects and businesses. - Deal with difficult customers with a calm and fair approach, using both diplomacy and empathy when required. - Coordinate daily operations including daily staff meetings, conducting and following complaints from customers to solve their needs. - Introduced proposal concepts and procedures to the company. - Implementation of new business ideas, increasing profit levels of the company - Promote and implement an administrative software to streamline business processes. - Supervise, train and advise staff. - Request maintenance checks on cash registers, computers and other equipment. - Manage cash register, credit cards, cash and return transactions, ensuring a register balanced. - Search, interview and recruit the staff necessary to ensure balanced coverage in the departments of the company.--

IUTV 03/1999 - 10/2002
Caracas, Miranda, Venezuela
Degree: Associate's Degree
Major:Business Administration
the degree focused on Business administration and business managment, but also included significant coursework in human resource, accounting, financial math and administration softwares.

Manuel Rivas Dayan