Highlights:• Designed and implemented an Engagement Scorecard, which helped to identify key engagement drivers and tangible metrics impacted by it from 67% to 85% of associates engagement. • Project leader for a LATAM ticketing system for Incident Management, Facilities, and Communications requests, improving employees’ satisfaction from 62% to 95%. • Project leader for a LATAM Expense Management System that digitalized the regular process automating the approval workflow and expediting the process from 47 minutes to 13 minutes. • Responsible of the billing/invoicing for operations area that represented 1.3 millions US Dollars during 30+ months with an average of 350 employees with 100% accuracy.

Skills:project manager, six sigma, itil

Goal:A proactive and creative process/project and team manager with experience in the operations industry and with a strong Data Analysis background. Areas of expertise include: project management, continuous improvement, Data Analysis, team management, performance measurement, Metrics and Reporting.

Certification:SCRUM – Agile Methodology 2014 Bank of America Certified Risk Professional 2013 Bank of America ITIL v3® Foundations Certification by APMG-International 2013 APMG-International Six Sigma Green Belt Certificate 2012 Bank of America

Project Manager 08/10 - current
Bank of America, Guadalajara, Jalisco Mexico
Industry: Banking
Acting as Business Support/Metrics & reporting team manager, Leader of multiple improvement projects across the organization based on technology solutions (SharePoint, VBA). Managing multicultural relations with clients and peers located in US, India, and Costa Rica, Responsible of Analytic support and solutions for the operations core businesses and administrative.
• Designed and implemented an Engagement Scorecard, which helped to identify key engagement drivers and tangible metrics impacted by it from 67% to 85% of associates engagement. • Project leader for a LATAM ticketing system for Incident Management, Facilities, and Communications requests, improving employees’ satisfaction from 62% to 95%. • Project leader for a LATAM Expense Management System that digitalized the regular process automating the approval workflow and expediting the process from 47 minutes to 13 minutes. • Responsible of the billing/invoicing for operations area that represented 1.3 millions US Dollars during 30+ months with an average of 350 employees with 100% accuracy.--

ITESM 08/05 - 12/09
Mazatlan, Sinaloa, Mexico
Degree: Bachelor's Degree
Major:Business Administration
Business Administration Degree

Resume Manuel Rodriguez Project Manager