Highlights:More than 12 years of experience in IT, working in multinational companies. 4 years of practical experience in IT service management of all kinds, as well as over 3 years of personnel management including team recruitment and mentoring. Knowledge of IT Finance, strong issues troubleshooting and negotiation skills. Quick learner, leadership and results-oriented, as demonstrated by consistent achievements in new roles.

Skills:Service Management, PRINCE2 Practitioner, Portfolio Management, Vendor Management, MCSA, Leadership, Cross-regional, Budget Development, Lotus Domino, System Administrator

Goal:Service Management or Vendor Management role in the big multinational companies

Membership:Microsoft Certified Professional community

Certification:PRINCE2 Practitioner 06 of December 2013 Kuala Lumpur - APMG - International MCSA (Microsoft Certified System Administrator) 18 of June 2005 - Microsoft Lotus Domino 8 System Administrator February 2007 - IBM

Honor:- British American Tobacco Uzbekistan Fit to Fight nomination for GBP 0,5m pounds per year hard currency savings in Uzbekistan. - Certificate of public acknowledgement for perfect results in maintaining and supporting new Lotus Notes apps in Beeline Company

GLOBAL IT SERVICE MANAGER 09.2017 - current
British American Tobacco, Kuala Lumpur, Kuala Lumpur Malaysia
Industry: Manufacturing
Global Major Incident Crisis Management and Fujitsu (3rd Party Provider) Service Management
- Vendor Management of Fujitsu Service Provider accordingly to Key Risk Indicators (KRIs) agreed. - Facilitating quick and efficient resolution of Major incidents across multiple time-zones. Improving communication between variety of business stakeholders including Global Resolver Groups, Fujitsu vendor and Asia Pacific end markets by putting a clear escalation matrix. - Achievements: Underpinning a strategic view on Global supplier operations performance thru setting up and maintaining Power BI dashboard for BAT leadership meetings.--
REGION PORTFOLIO MANAGER 04.2015 - 09.2017
British American Tobacco, Kuala Lumpur, Kuala Lumpur Malaysia
Industry: Manufacturing
Leading Asia Pacific IT Project Portfolio in IT Service Delivery function. Making things moving on a fast pace by conducting all levels of negotiations from Project Managers to Head of Asia Pacific IT.
- Facilitating decision making on a Regional Level by chairing IT Project Council forum. - Managing Budget, Risks, Assumptions, Issues and Dependencies for up to 32 projects simultaneously Achievements: - Ensuring benefits achieved from up to GBP 6m investments portfolio. - Setting up a Staff Augmentation process in ASPAC via 3rd party Vendor. PMO services for regional / global projects - Automating projects progress tracking and contributing to PMO efficiency (Project Management Office)--
REGION IT SERVICE MANAGER 06.2013 - 04.2015
British American Tobacco, Kuala Lumpur, Kuala Lumpur Malaysia
Industry: Manufacturing
Responsible for IT service management of HCL (Global Service provider) operations in Asia Pacific Region. Escalation point for Remote Infrastructure Services in the region.
- Ensuring smooth service delivery of operational activities includes monthly maintenance, backup, incident, problem & change management (IPC). - Achieving silent running by engaging various stakeholders from 15 Asia Pacific End Markets, HCL service provider &/or other relevant parties. Managing service delivery and participating in the global projects with up to 60 countries involved. - Achievements: Successful competition of a Global Server Hardening project. BAT GSDKL Nomination for outstanding results.--
AREA IT ACCOUNT MANAGER 06.2010 - 06.2013
British American Tobacco, Tashkent, Tashkent Uzbekistan
Industry: Manufacturing
In Uzbekistan apart from IT Account Managemnt role I was in various other roles in British American Tobacco, including: IT App Support Manager and MWP - IT services financial planning and budgeting (responsible for budget of more than GBP 2m). - Senior stakeholder relationships management. Contributing to the Eastern Europe innovations collecting process. Before that I managed Uzbekistan infrastructure in MWP position, supported remote offices in Uzbekistan, Kazakhstan and Caucasus area. Started from position in Application Services by managing of trade mobile application.
Achievements: - BAT UZ Fit to Fight nomination for GBP 0,5m pounds per year hard currency savings in Uzbekistan. - Redesigned the process for Marketing IT support, by educating and assigning Marketing champions to attend first call resolution which led to significant time-saving among the trade representatives. - Within three months, improved services performance across the area from 85% to 97% via implementation of Service Desk, formal SLAs and KPIs. - Improved budget forecast accuracy in the area to 95% via implementation of an IT Services Catalogue, standardization of IT budgets and enforcement of spend discipline.--
TEAM LEAD (Lotus Domino Senior Database Expert) 11.2006 - 06.2010
Vimpelcom (Beeline), Tashkent, Tashkent Uzbekistan
Industry: Telecommunications
Multinational Telecommunication Company with more than 60 000 employees. Planning, coordinating and designing all operational activities of the IT department, budget development.
- Providing direction and support for IT solutions that enhance mission critical. In this company I was administering a total of 1250 post clients, 23 Lotus Domino servers, support and service 13 remote offices in Uzbekistan. Dealing with setting up and maintaining 65 Lotus Databases. - Managing 4 direct reports. - Achievements: Certificate of public acknowledgement for perfect results in maintaining and supporting new Lotus Notes apps in Beeline Company--
Head of IT 08.2005 - 11.2006
Asklepiy JV, Tashkent, Tashkent Uzbekistan
Industry: Pharmaceuticals
Foreign pharmaceutical business with 1000 employees in Uzbekistan, UK, Russia. Started as a System Administrator.
- Administering a total of 150 hosts, 8 2003/XP servers, 11 branch offices. Maintaining corporate web-site, SQL servers, file servers, and print servers. Providing trouble-free operation of corporate domain. - Achievements: Developed myself and achieved a role of Head of IT working in this company. (6 direct reports)--

National University of Uzbekistan 06.1999 - 06.2003
Tashkent, Tashkent, United States
Degree: Bachelor's Degree
Major:Philosophy
psychology and sociology faculty

Service Manager CV Service Manager, Portfolio Manager