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Marc Hermo IV

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Career Profile

Degree: Master's Degree
Career Level: Fully Competent
Occupation: Management
Career Title: General and Operations Managers, Managers, All Other
Target Title: Lean Six Sigma Leader, Process Improvement Consultant
Skills: Lean Six Sigma Master Black Belt; Project Management; Quality Management;
Goal: To continue to develop and grow my career in training and consulting focused on Lean Six Sigma/Business Process Improvement and Project Management.
HighLight: Skilled and accomplished operations professional with over 20 years of extensive international and local experience in manufacturing and servicing industries in various leadership and management roles in high volume manufacturing, research and development, and site/business start-up operations. Strong technical and business qualifications with proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings using Lean Six Sigma principle. With demonstrated ability to lead diverse teams of professionals and drive cross-functional projects aligned with business goals using Project Management and Process transformation methodologies.
Membership: International Association for Lean Six Sigma Certification (2017) Entrepinoy Volunteers Foundation, Inc. (2017) Information Technology Business Process Association of the Philippines (ITBPAP) (2016)
Certification: Lean Six Sigma Master Black Belt (Arizona State University, 2012) Lean Six Sigma Black Belt (University of California Irvine, 2009) Project Management (University of California Irvine, 2009) Lean Six Sigma Accredited Training Associate (International Association for Six Sigma Certification)
Reference: verified employer only
Marc Hermo IV is Lean Six Sigma Leader, Process Improvement Consultant(Management) from Quezon City,Metro Manila Philippines.


INNOVEO Consulting Services Pasig City, National Capital Region Philippines
Industry: Consulting
05/2015 - current
Managing Director
Responsible for business development, training and consulting, and over-all management of the business. INNOVEO is a training and consulting company that is focused on driving innovation, process improvement and transformation using the Lean Six Sigma and Project Management framework to deliver business outcomes.

Cognizant Technology Solutions Pasig City, National Capital Region Philippines
Industry: Consulting
07/2012 - 05/2015
General Manager and Head of Process Excellence
Responsible for the strategic development and deployment of quality and Six Sigma programs in the Philippine Global Delivery Center across all lines of business and corporate support functions.
? Set-up the Process Excellence team for Manila and Cebu and established the Quality DNA and culture in the organization across all verticals – Insurance, Banking and Financial Services, Healthcare, Retail, Communication, Technology, and IT. ? Delivered Lean Six Sigma Training to 1000+ associates and certified 200+ exceeding targets in 2013-2014. ? Drove process re-engineering programs across the site with business impact worth $50M exceeding targets in 2013-2014.
JPMorgan Chase & Co. Taguig City, National Capital Region Philippines
Industry: Banking and Financial Services
05/2010 - 06/2012
Vice President and Head of Process Improvement
Responsible for setting up the site infrastructure for Process Improvement in the Philippine Global Service supporting all lines of business and corporate support functions. Responsible for management and operational reporting, information analysis, data management, and capacity planning related to the Senior Country Operations Office (SCOO).
? Set-up the site’s Strategic Six Sigma Program and governance for Process Improvement ? Established and led the Philippine Global Service Center’s Innovation Council with cross-line of business membership which was responsible for the initiating and driving the Six Sigma program for the site. ? Kicked-off the first wave of Six Sigma belt trainings for the site. ? Established and integrated the executive reporting with the site’s governance process for efficiency.
Dell International Services Quezon City, National Capital Region Philippines
Industry: Manufacturing
12/2006 - 01/2009
Senior Site Engineering Manager
Responsible for leading and managing transactional and operational process improvements by utilizing internal and industry best practices to ensure Dell meets and exceeds service level metrics.
Led and facilitated departmental and cross-departmental process improvement projects using Six Sigma DMAIC methodology. Drove Six Sigma processes across all the business segments (Technical Support, Customer Care and Sales) and support groups for continuous improvement on cost, quality, and productivity. Managed a team of Process Engineers/Program Managers, Metrics/Reporting Manager and Metrics/Reporting Analysts. ? Developed and implemented the site’s Strategic Six Sigma Program and generated a hard cost savings of ~$600k within one year since the program launch. ? Coached and mentored Six Sigma teams in the understanding and application of process improvement tools and methodologies; responsible for the site Six Sigma certification of yellow and green belt projects. ? Successfully established and led the Process Engineering department at site start-up supporting new six business start-ups in Sales, Care and Technical Support. Established robust processes for monitoring and evaluating customer, financial, process, quality, and employee metrics in the site to ensure consistency and high service quality levels. ? Proactively worked with business leaders to develop and establish a sustainable site-level performance management system and identify process improvement opportunities.
Intel Corporation Cavite City, National Capital Region Philippines
Industry: Manufacturing
06/1993 - 08/2006
Engineering and Outsourcing Manager
Site Manager for Outsource Operations and Materials Engineering. Held dual role as Operations Manager, managing the Flash and Chipsets integrated circuit (IC) subcontractor assembly manufacturing in the Philippines; and Materials Engineering Manager, managing materials/supplier engineering and quality, and substrate manufacturing operations for Intel’s internal factory operations for Flash, Chipsets and Microprocessor assembly and test.
As the site Operations and Engineering Manager, was responsible for managing New Product Introductions, Value Engineering and Cost Improvement Projects, Productivity and Cycle Time Improvement. Reported to Global Outsource Manager and Global Materials Engineering Manager. ? Developed and implemented the Supplier Management Strategy for Intel’s Substrate Supply Chain translating to revenue opportunity of $17.9M. ? Led a global Six Sigma Project on Quality Excursion Closure Time Reduction. ? Led the Quality Operating System’s Quality Incident Free program for Intel’s tier-one materials suppliers resulting to quality, yield and delivery improvement in the critical chipsets business. ? Led worldwide technical competency development program for materials engineering and development.


University of the Philippines Quezon City, National Capital Region, Philippines
06/1987 - 04/1992
Degree: Bachelor's Degree
Major:Metallurgical Engineering
BS Metallurgical Engineering Degree
Asian Institute of Management Makati City, National Capital Region, Philippines
09/2004 - 06/2006
Degree: Master's Degree
Major:Business Administration
Executive MBA Degree
University of California Irvine Irvine, California, United States
03/2009 - 08/2009
Degree: Professional Degree
Major:Lean Six Sigma Black Belt and Project Managment
Lean Six Sigma Black Belt and Project Management Certification Courses
Arizona State University Scottsdale, Arizona, United States
05/2012 - 08/2012
Degree: Professional Degree
Major:Lean Six Sigma Master Black Belt
Lean Six Sigma Master Black Belt Certification Course

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