Highlights:I became a Symantec employee in Brazil. Changing focus from Network Engineering to Information Security was a great step forward in my career.

Skills:Linux, Windows, Network, Scripting, ITIL, COBIT, Information Security, Symantec Endpoint Protection, Symantec Messaging Gateway, Data Loss Prevention, LPIC-1, DNS, Squid, MySQL, Proxy, Antivirus, Antipsam, ISO 9000, Apache, DHCP, Bash, SysLog, CISSP, SSCP, Security+

Goal:Consistent career in IT, focused in Information Security

Membership:(ISC)2 CompTIA ISACA

Certification:(ISC)2 CISSP (ISC)2 SSCP CompTIA Security+ STS - Symantec Technical Specialist - Endpoint Protection 12.1 STS - Symantec Technical Specialist - Data Loss Prevention 12 ISACA CDPSE

Designated Support Enginner 11/2019 - current
Broadcom, Brasilia, DF Brazil
Industry: Information Security
With Broadcom's acquisition of Symantec this is the new name for the role of Technical Account Manager in Premium Support.
Premium Support for Symantec Data Loss Prevention. Proactive services to improve customer's experience with our product. Beyond the DLP product it self, we support customer in Oracle Schema, installation and upgrades. Also all channels that DLP monitors (Network, Endpoint, Web) are supported.--
Technical Account Manager 08/2018 - 10/2019
Symantec, Brasilia, DF Brazil
Industry: Information Security
Specialized support for Premium Customers. Although I'm located in Brasilia, I have been supporting customers from All Americas.
Premium Support for Symantec Data Loss Prevention. Proactive services to improve customer's experience with our product. Beyond the DLP product it self, we support customer in Oracle Schema, installation and upgrades. Also all channels that DLP monitors (Network, Endpoint, Web) are supported.--
Sr. Solutions Specialist 02/2013 - 07/2018
Symantec, Brasília, DF Brazil
Industry: Software, Security
Sr. Solutions Specialist Residency Consulting Team
• Provide proactive and reactive support for Enterprise customers • Product implementation on multiple platforms following Symantec’s best practices • Proper deployment of products advanced features, products upgrades and health checks • Customers training • Advanced troubleshooting • Log Analysis, Incident Investigation / Mitigation • Identify additional sales opportunities • Contribute to identification and development of service offerings, methodologies and intellectual capital • Work as Resident Consultant at the following customers: - SERPRO (Brazilian Federal Data Processing Services), from FEB/13 to FEB/14. - Ministério da Saúde (Brazilian Health Department), from FEB/13 to FEB/14. - SEFAZ/GO (Finance Department of Goiás State, Brazil), from MAR/14 to MAR/15. - SEGPLAN/GO (Planning Department of Goiás State, Brazil), from MAR/14 to MAR/15. - Ministério da Educação (Brazilian Education Department), from APR/15 to APR/16. - Ministério da Cultura (Brazilian Culture Department), from APR/15 to APR/16. - Receita Federal do Brasil (do the same as the IRS), from MAY/16 to FEB/2017. - EBSERH (Manages Public Universities Hospitals), from MAY/16 to present. - FUNASA (Manages basic sanitation of Brazilian small cities) FEB/17 to present. • Currently working with the following products: - Symantec Endpoint Protection - Symantec Messaging Gateway - Symantec Mail Security for Exchange - IT Analytics - Symantec Data Loss Prevention - Data Insight--
Coordinator of Network/Support Area and Network/Systems Administrator 01/2005 - 02/2013
Câmara de Dirigentes Lojistas de Goiânia, Goiânia, GO Brazil
Industry: Finance, Information
Coordinator of Network/Support Area and Network/Systems Administrator
• Installation, configuration and management of windows and linux servers • Configuration and management of routers and switches • Log Analysis • Network Administration • Shell scripts development • Backup and security policies development • Management and troubleshooting of the following services: - Email services - Web services - FTP/Proxy/DNS services - Windows and Linux Terminal services - Firewall and Database services • Log / Incident analysis involving technologies and services above • Leader of Support Team, focused on internal customers. • All IT related products buyer • ISO 9001 Internal Auditor--
Programmer, Network/Support Technician 03/2004 - 01/2005
Organização Jaime Câmara, Goiânia, GO Brazil
Industry: TV, Newspaper, Media
Programmer, Network/Support Technician
• Users support • Delphi programmer (internal chat software) • Installation and configuration of database servers • Installation and configuration of email servers • Installation and configuration of proxy servers • Troubleshooting of web, email, proxy, firewall and databases services • Log Analysis • Computers and printers maintenance • Network cabling--
IT Assistant 08/2003 - 12/2003
Medcommerce Hospital Products Business, Goiânia, GO Brazil
Industry: Medical
IT Assistant
• Installation and configuration of computer workstations • Computer supplies buyer • POS 3rd Party Software Installation and Support • Computers and Printers maintenance • Software development (Delphi + Firebird DB, software to help purchasing process)--
Database Administrator 06/2003 - 07/2003
Sankhya Gestão de Negócios, Goiânia, GO Brazil
Industry: Software
Database Administrator / Support
• Users and customers support • Installation, configuration and support database servers in customers (Oracle or Firebird) • Company network administration • Computers and printers maintenance--
Systems Operator and Programmer 07/1999 - 03/2003
Câmara de Dirigentes Lojistas de Goiânia, Goiânia, GO Brazil
Industry: Finance, Information
Systems Operator and Programmer
• From 1999 to 2001: - Systems Operator (Windows, Linux, SCO Unix) - User support - Computers and printers maintenance - Installation and configuration of computer workstations - Telecommunications support and maintenance • From 2001 to 2003: - Software development (Delphi + MS-SQL) - Project Management Software development - IT customers requisitions software - SQL stored procedures and maintenance plans--

UNICEUB 08/2016 - 07/2021
Brasilia, DF, Brazil
Degree: Bachelor's Degree
Major:Computer Engineering
Bachelor's Degree in Computer Engineering.

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