Highlights:

Skills:Administrator

System Analyst 08/2015 - current
STC Solutions, Riyadh, Saudi Arabia
Industry: IT Telecom
Managing provision/mediation system (Comptel) for Saudi Arabia biggest Telecom operator (Saudi Telecom)
? Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system. ? Identify and gathering requirements from stakeholder and translating them into technical solutions ? Vendors team management and lead for the issue resolution of BSS issues ? Vendor evaluation and selection for operations and business enhancements ? Ensure system availability uptime and quality standards for BSS applications and OS. ? Incident Management, Change management and Implementation for BSS platforms ? Evaluation and deploy the application upgrades and patches ? Evaluation and testing of Business changes and releases ? Escalation to 3rd level support for the resolution of cases ? Conduct ATP’s for platform and new integrations with BSS ? Prepare and maintain system documentation including problems and resolutions for future reference ? Administration, Operation and maintenance of BSS-provisioning platforms ? Preparation and presentation of Daily, Weekly and Monthly reports ? Designing and deployment the KPI module ? Automate the process of nodes health checks to identify the issue and report it accordingly ? Plan and design the Infrastructure capacity to meet the future growth and systems demand. ? Part of BSS transformation program team (Provisioning & OM) to help redesign the BSS stack of STC.--
VAS BO Consultant/Administrator 05/2013 - 07/2015
Adeed Group (Huawei subcon), Riyadh, Saudi Arabia
Industry: Telecom
Managing and Administration of VAS platform and consultancy and planning for VAS product portfolio
? Team management and lead for the resolution of issues ? Ensure system availability uptime and quality standards for VAS, application and OS. ? Troubleshooting of Network and OS ? Incident Management, Change management and Implementation ? Evaluation and Implementation of platforms and its features ? Evaluation and deploy the application upgrades and patches ? Escalation to 3rd level support for the resolution of cases ? Conduct ATP’s for platform and new integration with nodes ? Prepare and maintain system documentation including problems and resolution for future references. ? Administration, Operation and maintenance of OSS and VAS platforms deployed in Zain KSA. ? Daily, Weekly and Monthly reports preparation and presentation. ? Design, deployment and maintenance of KPI degradation alert application using email/SMS/Webconsole. ? Deployment, design and maintenance of OpenNMS for 3rd party elements ? OS (windows, linux, unix, solaris) patches validation and update as per required ? Proxy, Sendmail, OS installation and maintenance ? Automate the process of nodes health checks to identify the issue and report it accordingly. ? Installation and Administration of Windows, Active Directory, Linux and Solaris servers--
Senior Solution Engineer 03/2008 - 04/2013
Nokia Siemens Networks, Riyadh, Saudi Arabia
Industry: IT Telecom
Worked with System integration team to provide solutions to Telecom Operator in Saudi Arabia
? TS weekly reports related to performance of systems and team present to management ? Escalation to vendors for the resolution of cases ? Provides Supervision/ support to team staff and delegation of Jobs ? Design and implement team roster during Ramadan, Eid and Hajj and engage PL accordingly ? Provide third line support to the Telco operators. (Zain & STC) ? Establishing Contracts and SLA's with vendors. ? Conduct ATP’s of 3rd party and NSN platform. ? Lead the project team and give the recommendations and advices to get the adequate infrastructure for the application. ? Plan and design the Infrastructure capacity to meet the future growth and systems demand. ? Prepare and maintain system documentation including problems and resolution for references ? Enhancing functionality of existing operations platforms (Change Requests) ? Prepare and provide the OSS and integrations solution to the Telco operator. ? Prepare and deploy scripts on system for health checks and auto alert using SMS and emails. ? Administration, design and deploy teleconferencing for corporate ? Administration and maintenance of Sendmail, Apache, DNS, FTP and other services on Linux and Windows ? Works with other groups to help establish the standards of system architecture, data communications, and system security ? Administration of Veritas Cluster for SIM Toolkit service--
VAS Architect 10/2004 - 02/2008
Telenor Pakistan (Pvt.) Ltd, Islamabad, Pakistan
Industry: IT Telecom
Providing architectural leadership proposing innovative integration concepts for combining different solutions
? Identify and gathering requirements from Marketing or customers and translating them into technical solutions. ? Providing architectural leadership proposing innovative integration concepts for combining different solutions ? Ensuring quality of product by establishing User Acceptance/Friendly User Testing procedures ? Technical evaluation/implementation of 3rd Party products ? Establishing Contracts and SLA's within internal departments & external vendor. ? Operational & handover Platforms/Services ? Plan/arrange trainings for the platforms ? Provide assistance to Operations teams and supervise in Platform/Service Operations ? Enhancing functionality of existing Operational Platforms (Change Requests) ? Business reporting, future projects planning and roll out, reconciliation and problem fixing ? Administration of Active Directory, Exchange, FTP & print server for corporate users ? Define and maintain the End user and Security policies for corporate users. ? Administration of DNS server serving for End user ? Create, delete and Modify users and maintain policies according to requirement for users. ? Administration and Maintenance of Norton Antivirus Solution for desktop users ? Plan the High Availability for critical systems to reduce the planned & unplanned downtime. ? Plan and design the Infrastructure capacity to meet the future growth and systems demand. ? Prepare and maintain system documentation including problems and resolution for references--
IT Operations Executive 11/2000 - 09/2004
Ufone Pakistan, Karachi, Pakistan
Industry: IT Telecom
Provide support to IT end user for their daily task
? Ensured 99% uptime and quality standards for the Regional IT infrastructure and on all user laptops/desktops ? Supervision of all relevant service and solution providers including civil contractors and IT vendors responsible for network deployment from physical to network layer; also with potential corporate clients for IT related solutions. ? IP scheming, IP inventory, network configuration and troubleshooting; network consisted Cisco7206, 3750 routers, 3550, 2900 switches, PIX 525 firewalls,4506 core switches, Aeronet 1200 Wireless Access Points ? Inter city corporate LAN connectivity and franchise connectivity over VPN to core servers placed in Islamabad. ? Support of Desktop System for windows XP and Windows 95.--

NICE 01/2003 - 12/2005
Karachi, , Pakistan
Degree: Bachelor's Degree
Major:Computer Science
BCS major in computer science.

Login to view resume: System Analyst - System Analyst