Highlights:BE in Electronics and Telecommunication.

Skills:Microsoft Operating System 2000&XP, UNIX Solaris, CDMA, WCDMA, LTE, Wireless Cloud Element (WCE)

Goal:CAREER OBJECTIVE: A Telecom professional with 13.6+ year’s exp. in handling high end Telecom projects, with competencies in conceptualizing and supporting critical telecom frame works and applications and managing vendor. AREAS OF EXPERTISE: * Technical Project Support. *CTA-Customer Technical Advocate/Team Lead. * Handling National & International Clients. * TL 9000 Network Auditing. * Customer Opex Improvement. * Team Building and Leadership. * Good Team Player. * Process Improvement. * SLA follow up. * Technical Troubleshooting. * Network Deploy/Upgrades. * Integration & Commissioning. * Excellent interpersonal and communication skills.

Certification:•Certified by Alcatel Lucent for LTE Technology Overview on 01/07/2014. This includes ALU eNode-B’s i.e. 9412 eNode-B and 9926 BBU with RRH and 9471 Mobility Management Entity (MME). •Certified Cloud Computing Foundation from EXIN on Date: 01/02/2015. This included Cloud Service models like SaaS, PaaS and IaaS.

Honor:•Accolades in Involving & helping in preparing HCL Intelligent search tool (iTS) for searching Ticket Database much efficiently and quickly. This tool is now in proposal stage for Commercial purpose to other vendors. •Received Award of Appreciation Aug 2015 to our HCL Wireless Maintenance Team from ALU in recognition of Exceptional Resolution of Customer Technical Issues for 2G & 3G Wireless Products. •Awarded a Trophy by Management as “India TSO STAR PERFORMERS of 2012” for the immense and excellent contribution made towards India Technical Support Organization. •Awarded Long service Award for the Distinguished Service in the Organization in 2010. •High Appreciation was received from the Higher Management on achieving 2014 ALU Quality Management System (QMS) TL 9000 Surveillance Re-certification Successfully without any WLS Non-Compliances (NCN) points. As an Auditee was involved since beginning in preparing and providing with appropriate Wireless (CDMA/GSM/WCDMA) Technical Product Support Process Document and presenting in front of external Auditor (TUV-SUD (USA)). •Accolades received from Customer for successfully delivering UTRAN onsite upgrade in their networks from release UA6 to UA7.

Manager 08/2014 - current
HCL Technologies, Mumbai, Maharashtra India
Industry: IT/Telecom
Project: Alcatel-Lucent India Ltd. For 4G & 3G Wireless Support Project for RAN Network for Account of International (EMEA/SA) and National Customers.
• Handling RAN Project of ALU 4G-LTE RAN eNode-B’s i.e. 9412 eNode-B (9926 DBS-BBU with RRH/TRDU), and new 3G Project of NFV (Network Function Virtualization) for Alcatel-Lucent’s light Radio 9771 Wireless Cloud Element RNC i.e. Virtualized RAN software on VMware hypervisor as SAAS on HP hardware. • In addition also handling RAN WCDMA project of Traditional RNC 9370 Nortel Passport 15K & D2U 9941 Node-B’s. • This involved Planning/Integration & Commissioning/Troubleshooting & Debugging/Optimization by recommended parameter change, new Feature requirement & Up-gradation of the customer network issues via Snapshot using WIPS/WAUT, CIQ for integration related issues and network KPI issues from CTG /IMSI traces and Counters/Measurements via Trace decoder Edat tool and RNC issue using RNC log collection and RNC health check and Node B issue using IMT logs and HFB logs. • Having Strong understanding of Operations & Maintenance (O&M) procedures and stringent timeframe to deploy networks and coordinate deliveries & advanced troubleshooting techniques for the relevant vendor equipment & participating in Customer meeting and Discussions with L3 / RnD & Design team to fix defects. • Motivate colleagues for performance and problem resolution Capability to deliver with ownership by mentoring them by training and updating management of the progress regularly. Achievements: • Accolades in Involving & helping in preparing HCL Intelligent search tool (iTS) for searching Ticket Database much efficiently and quickly. This tool is now in proposal stage for Commercial purpose to other vendors. • Received Award of Appreciation Aug 2015 to our HCL Wireless Maintenance Team from ALU in recognition of Exceptional Resolution of Customer Technical Issues for 2G & 3G Wireless Products. Trainings: • Trained on Alcatel-Lucent’s 9771 Wireless Cloud Element Radio Network Controller (WCE RNC) in NAR, CANADA. – Aug 2014. • Trained on VMware Certified Professional 5 - Data Center Virtualization [VCP5-DCV] - May 2015. Certification: • Certified by Alcatel Lucent for LTE Technology Overview on 01/07/2014. This includes ALU eNode-B’s i.e. 9412 eNode-B and 9926 BBU with RRH and 9471 Mobility Management Entity (MME). • Certified Cloud Computing Foundation from EXIN on Date: 01/02/2015. This included Cloud Service models like SaaS, PaaS and IaaS.--
Sr.Manager 08/2009 - 07/2014
Alcatel Lucent India Ltd, Mumbai, Maharashtra India
Industry: Telecommunication
Project: UMTS Wireless Support Project for RAN RF & 3G Network for National Account of MTNL, BSNL & IAF (Indian Air Force).
• As Account Manager CTA (Customer Technical Advocate) for MTNL customer involved in customer meetings as Part of Opex/Maintenance improvement which involved expenditure reducing on minimizing Hardware fault and to keeping network healthy by educating customer field engineer on it. • Supported multiple Accounts of WCDMA National Clients having 3&9 Million Project as Technical Support for RAN RF & Network related issues. This also includes supporting customer in performing Integration/Commission of RNC/Node B using CIQ and MOPs and Up-gradation (Inter & Intra release) of RNC/Node B with WMS and NPO using MOPs and Procedure for it. • Having Knowledge of ALU Network architecture like RNC, Node B and having knowledge of 3GPP RANAP/RNSAP/NBAP/RRC/RLC/SS7. • Worked closely with customer & participate in customer project meetings in improving network KPIs by analyzing network End to End performance/functionality/optimization issues and resolving as network topology Achievements: • Awarded a Trophy by Management as “India TSO STAR PERFORMERS of 2012” for the immense and excellent contribution made towards India Technical Support Organization. • Awarded Long service Award for the Distinguished Service in the Organization in 2010. • High Appreciation was received from the Higher Management on achieving 2014 ALU Quality Management System (QMS) TL 9000 Surveillance Recertification Successfully without any WLS Non-Compliances (NCN) points. As an Auditee was involved since beginning in preparing and providing with appropriate Wireless (CDMA/GSM/WCDMA) Technical Product Support Process Document and presenting in front of external Auditor (TUV-SUD (USA)). • Accolades received from Customer for successfully delivering UTRAN onsite upgrade in their networks from release UA6 to UA7. Trainings: • Alcatel-Lucent WCDMA UTRAN overview training. • Alcatel-Lucent hardware and Functional Training of RNC and Node B. • Received 45 days OJT (On Job Training) in China on RNC and Node B. • Trained on LTE and Small Cells and ready to support. • Training received on Network Routing Specialist (NRS) 1 & 2 ie 7750 Service Router (SR) on IP.--
Sr.Executive 02/2005 - 05/2005
Bharti Cellular Ltd., Mumbai, Maharashtra India
Industry: Telecommunication
Project: Nokia Account for Nokia Switches & VAS.
• Competence development and Carry out VAS (Value Added Services) O&M activities for 4 Western Circles Checking network performances for the Roaming subscriber. • Monitoring the VAS elements like Voice mail and IN (Intelligent network). • New SMS/MMS based services integrated like 8888 for Indiatimes etc. • Reports Generation for active Subscriber present in the network. • Handling of the day-to-day customer complaints received from the Customer Care or from the Technical Support Team.--
Deputy Manager 06/2005 - 07/2009
Alcatel Lucent India Ltd, Mumbai, Maharashtra India
Industry: Telecommunication
Project: Reliance Communication Account for CDMA Wireless support Project.
• As a Team Lead, managed team of 4 and was involved in O&M at NNOC to perform network Dplan Audits & cleanup, Maintenance Performance Tool work order implementations, Fault management and Configuration pertaining to Lucent CDMA MSCs installed throughout India. • Was Account Manager as CTA (Customer Technical Advocate) for PSAX ATM switch product issues. • Strong understanding of SS7 signaling, SCCP routing, Global Title Translation (GTT) and MAP. Performing ECP & 5ESS translations. • Providing new software upgrade/retrofit/expansion releases to customers for their operational networks for MSC’s and PSAX. Achievements: • Accolades received from Customer for successfully delivering Retrofits for MSC’s & PSAX. • As Prime Upgrade, Upgraded the PSAX ATM switch in entire network (around 160 PSAX nodes).Customer appreciated as this was the first upgrade for the network and it was carried out with precision & without outages. Trainings: • LUCENT – CDMA Architecture and details of Lucent Switches • LUCENT – DCS (Digital Cellular Switch) Overview. • SUN – SOLARIS – Basic Training.--
System Engineer 11/2003 - 01/2005
Reliance Communication Ltd, Mumbai, Maharashtra India
Industry: Telecommunication
Project: Lucent Account for Lucent Switches (MSC’s).
• Responsible for regular maintenance of the MSC Configuration and Network Enhancements. Regular monitoring of system like fault/overload checking also for CMS (Call Monitoring System) from NOC. • Implementation of new features in the Network. And handling complaints related to MSC. • Development of MOP (Method of Procedure) and issuing of work orders related to the MSC-Software Configuration.--
Site Engineer 12/2001 - 10/2003
Tata Teleservices ltd., Mumbai, Maharashtra India
Industry: Telecommunication
Project: Lucent Account on Local Multipoint Distribution System (LMDS) Broadband & CDMA cell site commissioning.
• Commissioning and Provisioning of RT (Remote Terminal)/ HT (Hub Terminal) & CDMA Cell sites having Fiber & RF as a backhaul network. • Having Site inspection, RF Survey & Planning for the upcoming new sites/cluster. • Installation & Commissioning of IDU/ODU and Microwave links. • Depending on cluster requirement Copper cables or Fiber were used for connectivity. • Alignment of Antenna for fine tuning of frequency reception, and performing testing of call. • Handover the site to operation team for regular maintenance.--

Konkan Dyanpeeth College of Engineering 05/1997 - 08/2001
Mumbai, Maharashtra, India
Degree: Bachelor's Degree
Major:Electronics & Telecommunication
Bachelor's Degree in Electronics & Telecommunication.

Wireless_Telecom_CV LTE (4G), WCDMA (3G), Wireless Cloud Element (WCE) for RAN.