Highlights:A Sr. Systems Engineer with 11 years’ experience and currently managing over 100+ Windows Servers. Skilled in communicating with internal departments and senior management, provides inputs and suggestions, and maintains high level of expectancy to business owners. Handles the IT Infrastructure team that promotes team work and excellence in providing IT support across business sectors.

Skills:Special skills in Servicing HP and ACER desktops/workstations/servers, Troubleshooting Unisys- Magnetic Ink Character Reader/Encoder Machines E.g. DP35, DP30, DP31, Opto, Administering in Windows 2003, 2008 R2,and 2012 Active Directory / Hyper-V / DFS / Group Policy / DHCP / DNS / Print Ser

Certification:• Querying Microsoft SQL Server 2012 Date Accomplished: Feb 13, 2014 • Administering Microsoft SQL Server 2012 Database Date Accomplished: Jan 16, 2014 • Microsoft Certified IT Professional Server 2008 Administrator Date Accomplished: Jun 20, 2011 • Microsoft Certified Technology Specialist Date Accomplished: Jun 16, 2011 Windows Server 2008 Network Infrastructure, Configuring • Microsoft Certified Technology Specialist Date Accomplished: Jun 11, 2011 Windows Server 2008 Active Directory, Configuring • Microsoft Certified Professional Date Accomplished: Jun 11, 2011 • Certified Symantec Technical Specialist Date Accomplished: Jul 25, 2009 • Certified CompTIA A+ Remote Support Engineer Date Accomplished: Sep 07, 2008 • Certified HP Desktop\Laptop\Workstation Engineer Date Accomplished: Jan 11. 2007 • Certified HP ProLiant Server Maintenance Engineer Date Accomplished: Jun 28 , 2007

Honor:• First Honor, Department of Information Technology SY 2001-2002 Liceo de Cagayan University • Best in Turbo C Programming, Liceo de Cagayan University, SY 2001-2002 • Best Student in PC Networking Course Filipino Association for Computer Excellence Sharjah, November 2006

Sr. Systems Engineer / System Administrator / SQL Database Administrator 06/2013 - current
Al Naboodah Group Enterprise LLC, Dubai, United Arab Emirates
• Manages the Infrastructure team for any technical issues, research and development, and roll-out operations • Responsible in provisioning, installation/configuration, and maintenance of hardware and software on all IT related infrastructure. • Administers and Installs Microsoft SQL Servers (2005,2008,2012,2014) • Configures and Maintain SQL Clusters, SQL Database Availablity group (SQL Always On), SSRS • Administers Active Directory, DNS, Group Policy Management, Windows Clusters, Windows Network Load Balancing, Hyper-V 2012, Nutanix, EMC and Unity SAN and NAS storage
• Manages the Infrastructure team for any technical issues, research and development, and roll-out operations • Responsible in provisioning, installation/configuration, and maintenance of hardware and software on all IT related infrastructure. • Administers and Installs Microsoft SQL Servers (2005,2008,2012,2014) • Configures and Maintain SQL Clusters, SQL Database Availablity group (SQL Always On), SSRS • Administers Active Directory, DNS, Group Policy Management, Windows Clusters, Windows Network Load Balancing, Hyper-V 2012, Nutanix, EMC and Unity SAN and NAS storage • Administers Microsoft Exchange 2010, 2013, Mail Marshal, and Cisco Email Security Appliances • Administers System Center Configuration Manager 2012 R2 server • Administers Blackberry Enterprise Server 10 • Administers WSUS and apply OS patches to critical servers, and client OS • Administers Backup and Restore application (Symantec Backup 2014 and Veeam) • Perform regular Daily and Weekly backup job operations, ensuring all required Flat Files, SQL Databases, SharePoint, and Exchange databases are successfully backed up to appropriate media, and sending it offsite . • Administers Trend Micro Office Scan servers across all sites and ensure systems are having up-to date virus definitions/patch. • Configures and Administers Distributed File System (DFS) servers, Print Servers, IIS • Provides Level II support for IT Helpdesk Engineers and Onsite Engineers • Administers Server folder structures and security permissions • Monitor Servers and maintain its optimum performance for daily operations--
IT Support Engineer 09/2011 - 06/2013
Al Naboodah Group Enterprise LLC, Dubai, United Arab Emirates
• Provides Technical Support across Business sectors of Al Naboodah (Construction, Commercial, Investments and Real Estate) • Support covers all IT-related issues ( Desktop, Laptops, Network printers, MFP, Projectors, Servers, Networking Devices, LAN Cabling, PABX/ telephone)
• Provides Technical Support across Business sectors of Al Naboodah (Construction, Commercial, Investments and Real Estate) • Support covers all IT-related issues ( Desktop, Laptops, Network printers, MFP, Projectors, Servers, Networking Devices, LAN Cabling, PABX/ telephone) • Provide proactive support to maintain uptime performance across all devices • Provides remote support using remote management software as an initial tool in resolving system’s problem--
Technical Consultant / Primary Onsite Engineer / System Administrator 11/2010 - 09/2011
Alpha Data LLC, Dubai, United Arab Emirates
• Conducts IT audits to new/existing clients to meet their Business objectives and problems. • Defines Software, Hardware, Network requirements • Analyzes IT requirements of the client and provides objective advice
• Conducts IT audits to new/existing clients to meet their Business objectives and problems. • Defines Software, Hardware, Network requirements • Analyzes IT requirements of the client and provides objective advice • Vendor management for Managed Services customers • Asset Management for Managed Services customers • Prepares System Audit reports and presenting it to clients • Provides Onsite Support for all IT related issues • Ensures IT policies are in place in clients premises--
Remote Support Engineer / Service Desk Agent 01/2009 - 10/2010
Alpha Data LLC, Dubai, United Arab Emirates
• Provides Helpdesk/Technical support for over 35 Companies, 1000+ clients, 200+ servers under Managed Services • Provides remote support to users by remotely accessing their networks & troubleshoots the problem reported
• Provides Helpdesk/Technical support for over 35 Companies, 1000+ clients, 200+ servers under Managed Services • Provides remote support to users by remotely accessing their networks & troubleshoots the problem reported • Monitors system health on client’s PC/laptop/servers through Kaseya Management software • Schedule and perform daily backup on servers using Symantec Backup Exec / Windows Backup • Administers Active Directory Server/Exchange 2003, 2007 /Exchange POP3/ Mail Marshal/Symantec Bright mail/Symantec Endpoint Protection Manager/ Citrix • Coordinates with technical team lead for escalated issues--
Customer Support Engineer / Desktop and Laptop Service Engineer 04/2006 - 12/2008
Alpha Data LLC, Dubai, United Arab Emirates
• Troubleshoots Hardware and Software problems in Service Center particularly HP Business Notebooks and Desktops. • Troubleshoots Hardware problems for HP Servers (ML and DL series) • Provides Telephone Support for customers experiencing technical problems in Desktops and Laptops.
• Troubleshoots Hardware and Software problems in Service Center particularly HP Business Notebooks and Desktops. • Troubleshoots Hardware problems for HP Servers (ML and DL series) • Provides Telephone Support for customers experiencing technical problems in Desktops and Laptops. • Provides Technical support for walk-in customers. • Provides first and second level support for all user trouble calls that span all computer and networking, resolving majority of support requests on initial contact. • Provides technical support for multiple users in the company. This includes data back-up and recovery, adding clients to Domain, Setting-up Microsoft Outlook, PST recovery, Anti-virus installation, printer installation, troubleshooting network problems, and other software and hardware related issues. • Attends onsite support to major companies like SHELL, Procter and Gamble, Nortel, Ericsson, Meeras and other companies who have maintenance contract to meet the Service Level Agreement. • Coordinates with higher management for better solutions and decisions on escalated issues. • Acts as workshop in-charge in behalf of Service Coordinator’s absence. • Handles customer complaints and provide proactive measures. • Handles the workshops team and ensure a productive operation based on the standard procedures implemented. • Conducts training/orientation of products and technology for newly joined technical engineers. This includes proper use of diagnostic tools, product knowledge, technical resources, and troubleshooting or installation procedures. • Provides escalation matters to HP with regards to parts availability, warranty claims, and other technical issues. • Visual Inspection for RMA parts, Warranty entitlement, Parts and unit configuration queries. • Ensure standard software installation for HP-Compaq and Acer computers.--
Customer Maintenance Engineer cum Customer Service Representative 08/2004 - 03/2006
Occidental Data Corporation a UNISYS Value, Added Reseller, Cagayan De Oro City, Philippines
• Installation and configuration of Cheque Encoder/Reader machines. (DP30, DP31, DP35, Opto, Canon Scanner) • Software installation for Electronic Clearing System (ECS) used for PCHC(Philippine Clearing House Corporation)
• Installation and configuration of Cheque Encoder/Reader machines. (DP30, DP31, DP35, Opto, Canon Scanner) • Software installation for Electronic Clearing System (ECS) used for PCHC(Philippine Clearing House Corporation) • Conducts training to bank employees who will use the Electronic Clearing System. • Troubleshoots hardware problems • Ensures that the customer is using the original Unisys supplies used in the machine. E.g. Magnetic ink ribbon, carrier envelopes, lister ribbons, lister paper, and Plastic pouches. • Conducts regular visits on customer's sites. • Installation of desktops and computer peripherals needed for Electronic Clearing System. • Acts as service courier for the successful delivery of the incoming and outgoing cheques in the banks.--
MIS Staff 06/2004 - 08/2004
Plaza Fair, Limketkai Mall, Cagayan De Oro City, Philippines
• Generates report for Sales and Inventory to be submitted to the Accounting department. • Data entry of products and monitor changes in prices.
• Generates report for Sales and Inventory to be submitted to the Accounting department. • Data entry of products and monitor changes in prices. • Updates and secure database regularly. • Maintains Point Of Sales system of computers. • Checks for discrepancies in the system. • Maintains and configure PCs used for the POS.--

Liceo De Cagayan University 06/2000 - 03/2004
Cagayan De Oro City, , Philippines
Degree: Bachelor's Degree
Major:Information Technology
2001-2004 Liceo de Cagayan University Cagayan de Oro City, Philippines • BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY 1999–2001 Mindanao State University Iligan City, Philippines • BACHELOR OF SCIENCE IN ELECTRICAL ENGINEERING

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