Highlights:

Skills:SQL, R, SAS, SPSS, Tableau, Python, Excel

Data Analyst 09/2017 - current
Temple University, Philadelphia, PA United States
Analyzed the business problem, gathered and clean required data, prepared a management dashboard Wrote a report based on the findings, including solutions using linear programming and assisted with presentation of data at management meetings
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Country Manager 07/2014 - 08/2017
City & Guilds, Lahore, Punjab Pakistan
Developed new business in B2B and B2G sales in line with company’s strategy and increased sales of preferred products in portfolio by 45% in 3 years Managed various consulting projects awarded by Government and private sector clients Managed 4 managers, acted as a bridge between technical teams and non-technical senior management Implemented financial controls such as 2 step procurement authorization to reduce operating cost of offices by 15% and reduced bad debt by 80% in 6 months by performing a forensic audit of suspense accounts
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Operations Manager 01/2013 - 07/2014
City & Guilds, Lahore, Punjab Pakistan
Prepared and automated management reports using BI tools, worked on process automation and standardization by developing SOPs and SLAs for teams Managed operations of Test Centers in 6 cities including registrations and staff allocation to conduct standardized exams for 2000 candidates weekly from 125 accredited institutes spread across 38 cities Led a team of 8 to assist in servicing customers with queries and exam operations resulting in reduced number of overdue service requests from 38% at any given time to under 15%
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Quality Manager 03/2011 - 01/2013
City & Guilds, Lahore, Punjab Pakistan
Recruited, trained and contracted over 100 industry experts to conduct audit visits and practical exams Analyzed compliance and operational risks such as exam integrity, lab requirements, and developed risk management strategies resulting in reduced malpractices and provided transparency of exam operations Conducted periodic auditing of colleges to ensure compliance procedures were followed in accordance with OFQUAL (The Office of Qualifications and Examinations Regulation, UK)
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Sector Assistan 03/2010 - 10/2010
J E Austin Associates, Lahore, Punjab Pakistan
Industry: Management Consulting
Research assistant for the Regional Director on a contract awarded by Ministry of Industries Pakistan to develop Sports Goods Sector Strategy to increase competitiveness of industry in global market Facilitated and documented meetings with key stakeholders of industry to brainstorm ideas for compilation of a sector strategy to be submitted to Government of Pakistan Collaborated on a strategy document using various research techniques and analyzing collected data
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Temple University 08/2006 - current
Philadelphia, PA, United Kingdom
Degree: Bachelor's Degree
Major:Finance
BBA Finance

Waqas Malik Resume