Highlights:

Skills:

Goal:IT MANAGEMENT, Program & Project Management, IT Operations (DataCenter)

Membership:PMI SAO PAULO CHAPTER

Certification:PMP OF PMI, ITIL

IT OPERATIONS SUPERVISOR 01/2013 - current
GENERAL MOTORS, SAO CAETANO DO SUL, SAO PAULO Brazil
Industry: MANUFACTURING
IT Operations Manager for two Manufacturing plants, responsible for Application support and enhancements, Hosting, Network, Asset Mgt and all additional aspects for operations, following ITIL Governance practices.
Support the Regional and Global Governance Policies on Delivery of Services provided by IT organization, Responsible for the successful planning and implementation of the requested/demanded services where success criteria include meeting cost, schedule, performance and quality requirements through the effective interaction with the related service lines. Responsible for managing all delivery resources assigned to the Operations. Interprets, executes and acts as an advisor to service line group leaders to meet schedules or resolve technical or operational problems. • Participate in Governance by establishing key business and professional relationships with appropriate delivery organizations to facilitate effective business relationships. Establish clear communication channels with the customer from a strategic and operational perspective. Participate in regular service performance reviews including monthly Project Status Reviews. Conduct periodic meetings with clients and delivery teams –status updates, service level requirement reviews, continuous improvement, change control and other informal meetings. • Manage and administers budgets, schedules and performance standards to maintain and optimize the cost of delivery and service. • In conjunction with the Regional Management, take accountability for Service Level Agreements with the customers. Take accountability for all customer issues to satisfactory resolution. • Apply and provide operational risk management strategies including delivery processes and procedures. Participate in compliance, quarterly audits, rigorous governance and SOX compliance. Participate in business continuity planning and testing and improve the Ops Maturity Index. • Coordinate all levels of customer satisfaction: develop and implement quarterly customer surveys; conduct strategic customer satisfaction interviews. Develop and deliver regular reports on performance to Customer and Unisys senior executives. Manages escalation issues with the customer. • Find areas for growth at the client by assisting account management in identifying new services to offer to the client. Recognize business needs and determine if our portfolio offering may be appropriate solutions. The SDM will have an assigned target for project growth.--
IT OPERATIONS MANAGER 09/2008 - 01/2013
HP, SAO BERNARDO DO CAMPO, SAO PAULO Brazil
Industry: SERVICES
Client Delivery Manager, responsible for Sustain, including but not limited to Assets Management, Infrastructure (Hosting, Networking) and Application (Quality Control, Production Control, Tracking, Engineering, Pull System, Warehouse Management etc.) , and Projects implementation on a variety of platforms (Mainframe, Unix/Linux, Wintel), managing EAI (See Beyond, EXI, Tumbleweed), proactive, consultative client ownership, anticipating clients reactions and responding accordingly, managing internal and external expectations and crises, gathering feedback on ensure clients satisfaction
Client Delivery Management role, supporting IT Operations, leading multidisciplinary teams in Brazil, Argentina, China and India on Sustain governance for Application (support and minors), Hosting (DataCenter), Networking (cabling, Wi-Fi), Assets Mgt, People Mgt, Suppliers Adm etc., and also managing Programs and Projects initiatives aligned with Business Areas, over Mainframe, Unix/Linux, Wintel, WEB platforms and EAI tools.--

FASP 08/1982 - 06/1989
SAO PAULO, São Paulo, Brazil
Degree: Bachelor's Degree
Major:ADMINISTRATION
Minor:SYSTEMS ANALYSIS
Bach in Administration and systems analysis specialization.

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