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Career Profile

Degree: Associate's Degree
Career Level: Fully Competent
Occupation: Healthcare
Career Title: Healthcare Practitioners and Technical Workers, All Other, Medical Records and Health Information Technicians, Health Technologists and Technicians, All Other
Target Title: clinical administrator, healthcare
Skills: administration, customer service; communication; Accuracy and attention to detail; Ability to work under pressure; Good interpersonal relation;
Goal: my career goal will be to obtain a higher qualification in my field(healthcare. I am inspired by work, I believe in doing things correctly from the word go, I always maintain a positive outlook for new initiatives and have perseverance and endurance on my success, I’m able to display a good interpersonal relationship and communicate well with people
HighLight: Having worked within the industry for over 10 years, I have developed a wide range of skills that would meet, and exceed the expectations for the role
Membership: N/A
Certification: Customer Service Skills, Grievance process management certificate,Disciplinary management course certificate ,Absence management course certificate , Code of conduct certificate , POPI course certificate ,Financial advisory and intermediary service.
Honor: Nominated for employee of the quarter awards (January to March 2013 at universal healthcare)
Reference: verified employer only
NOMSA RIKHOTSO is clinical administrator, healthcare(Healthcare) from JOHANNESBURG,GAUTENG South Africa.


Medscheme Holdings Johannesburg, Gauteng South Africa
Industry: Healthcare
12/2015 - current
Apmb Clinical Administration
• Managing out of hospital PMB requests and queries. • Activate care plans (basket of care) based on the PMB level of care for all CDLs and DTPs as per legislature. • Keep updated with clinical knowledge and benefit changes. • Liaison with the Medical Advisor. • Developing and maintaining clinical protocols. • Retrospective review of ambulatory claims and deal with any referral thereof. • Referral to appropriate services. • Chronic medicine management registration. • Loading of new medication on the system • Documents archiving

Optipharm Health Care Johannesburg, Gauteng South Africa
Industry: pharmaceutical
11/2013 - 11/2015
Client Liaison Specialist
• Responsible for receiving, Logging and answering queries from members and beneficiaries and from pharmacies, relating to medicine deliveries (HIV and GENERAL CHRONIC MEDICATIONS). • Assisting with claims • Enrolments of new patients on to the system • Calling Dr’s rooms to request renewal of prescriptions. • Calling medical aid companies to request for authorisation of patient’s medications • Assisting at the dispensary, doing stock take and also assisting with The Department of Health tender • Also assisting with administration work at the contact centre.

Phakamisa Healthy Living Pretoria, Gauteng South Africa
Industry: Sales
11/2011 - 03/2014
pharmaceutical Sales Consultant
To service current pharmacies and to obtain more pharmacies/Wholesalers • Stock takes at pharmacies • Delivering stock to pharmacies when needed • Assisting in managing accounts of pharmacies • Promotions at pharmacies • Invoicing

Protea Point Pharmacy Johannesburg, Gauteng South Africa
Industry: pharmaceutical
04/2007 - 01/2009
Pharmacy Assistant
1 Assist with the manufacturing non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist. 2 Responsible to the distribution and control of stock of schedule 1 to schedule 5 medicines or schedule substance. 3 Provide reliable information to individuals in order to promote health. 4 Assist the stock controller with writing a monthly report and making recommendation to the CEO regarding stock surplus and shortages


Trinity secondary school Johannesburg, Gauteng, South Africa
01/1998 - 12/2002
Degree: High School Or Below
Major:Biology, physical science
Graduated in 2002, with a matric senior certificate(Grade 12)
Tshwane University of Technology Pretoria, Gauteng, South Africa
01/2003 - current
Degree: Associate's Degree
Major:Personnel management
Minor:Business management
Awaiting my final year results in order for me to Graduate with a National Diploma In Human Resource Management.

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