Highlights:Motivated and energetic client focused ICT support specialist with experience in configuring computers, peripheral devices and work within established company security parameters. Eager to contribute to team success through problem solving, attention to details and excellent organizational skills. Excellent reputation for improving customer satisfaction and delivering overall improvements

Skills:Security, Data management, Systems and networks, Online research, Adaptability, Problem solving, Leadership, Customer Oriented

Goal:To Prioritize customer success and satisfaction are paramount to me. Setting objectives to improve response times, resolution rates, and customer feedback scores are not only my indicators of personal achievement but also reflect the value I bring to the company and its clientele.

Jomo Kenyatta University of Agriculture and Technology 01/2005 - 08/2009
Nairobi, Nairobi, Kenya
Degree: Bachelor's Degree
Major:Information Technology
This programme helps develop, maintain, and manage computer and network systems in organizations. It equips with practical skills in managing operating systems, designing software, analyzing systems,and building network applications The programme prepares one to understand the challenges and opportunities that come with a technology industry that is constantly developing and changing. It helps provide IT solutions based on new and emerging technologies to organizations and communities that utilize information technology.

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